929 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Peerapong, Getting an invalid license from LayerSlider WP and slider will not load. Can you please make this a priority, my client is not happy.

Also think I found a bug. Gallery edit page, thumbnails “remove” text is located to the right way off page. Firebug css code displays this css: .wpsimplegallery_remove { background: none repeat scroll 0 0 #E62C22; display: block; height: 16px; outline: 0 none; position: absolute; right: -6px; text-indent: 9999px; top: -6px; width: 16px; }

Looking at tg-gallery-admin.css line 16 you also have this line: text-indent:-9999px which would appear to negate the other line, but it’s not. Using Chrome browser Version 33.0.1750.149

ThemeGoods

Hi,

Yes if you want to use auto update feature for LayerSlider. you have to purchase it license separately. I will provide update for it soon.

Default-user

So we’re clear, as it’s “your” multi-use license, you will provide regular updates to layer slider through theme updates. Correct?

ThemeGoods

Yes that’s correct.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Just bought the theme, but I couldn’t find the manual in the zip file. “Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.” How can I access these instructions? Thanks in advance

ThemeGoods

Hi,

Sorry My mistake. I upload the fix to Themeforest and it should be ready to download again in few hours.

Default-user

Thanks for the updated file. One issue though, I’ve created the gallery according to the manual. The thumbnails are not displayed, but the they are clickable. The picture is shown in new page when I click on it.

ThemeGoods

Provide URL of page which has issue please.

Default-user
Hi, http://5-15saniye.rhcloud.com How can I send my Wordpress account and FTP detail to you in case you need it? Thanks
ThemeGoods

Please update to the latest version of theme. It should fix your issue.

Download from Themeforest > your account > downloads and replace all theme’s files and folders using FTP account with the new version.

Default-user

I’ve updated to the latest version but in vain.Still no thumbnails

Default-user
Exactly the same issue below (yaun) http://img5.fotos-hochladen.net/uploads/mercurygalerywmlhkzn14p.png Your fast response is highly appreciated Thanks
ThemeGoods
Please contact your webhost and ask them why this URL http://5-15saniye.rhcloud.com/wp-content/themes/mercury/templates/custom-css.php?ver=1.6.1

returns blank on your server. They should be able to see errorlog.

Default-user

Thank you, now it works. In the manual, I couldn’t find how I can edit the slider? To be specific, I want it to be shown in a frame, not full screen. If I edit height & width, it’s still a full screen image. Cheers

ThemeGoods

You have to change LayerSlider setting. There is a documentation link on LayerSlider setting page.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
yaun Purchased

Hi ThemeGoods!

I have a strange effect with the galleries …

When I select the default gallery, I see my photos and can click on them. But with the other galleries (like colums or flow), the images are “invisible”. But the pix are there because the mouse recognizes the links and opens the popup window (lightbox).

I have disabled all plugins and re-uploaded the pictures, Unfortunately, without success. Also test images I created does not helped and are shown also “invisible” (like white on white). The new version of the template did also not help. Also no chance with other browsers (chrome, FF, opera, IE) ...

Hiere you can finde a big screenshot:

http://img5.fotos-hochladen.net/uploads/mercurygalerywmlhkzn14p.png

Hope you can help.

THX

ThemeGoods

Hi,

Provide URL of page which has issue please.

Default-user
yaun Purchased

Hi!

The site is hidden behind a coming soon page. I will send you an Email, so you know where to go …

THX

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
danah21 Purchased

As I am not IT expert I would like to ask for your help with instalation of Mercury theme. I have already spent (since I have bought it) many hours trying to install it (many, many times) but I was not succesfull. I have my old gallery (not wordpress theme) which I want to replace by yours, but at the beginning I would need to have both of them in two separated files. I have installed the newest wordpress but all my attemps to install your gallery failed. I would appreciate your help very much…. Maybe it would be the best if you install it directly through my FTP… Thanks a lot… Dana…

ThemeGoods

Hi,

Please see http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

Every themes have their own way to manager and display content so I think you have to create theme gallery again.

Theme documentation’s located in your downloaded file from Themeforest

Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

2 Questions: 1) I currently have a menu item called “Travel”, which I set to link to the posts category “Travel”. I’d also like to pull in the galleries category “Travel”. Any suggestion on how to go about this?

2) Every single post page contains “The Blog” title and blog name subtitle. How do we get rid of it? If it requires removing it manually, you really need to rethink getting rid of it. Why is announcing the obvious and using nearly a third of the screen real estate necessary?

ThemeGoods

Hi,

1. You can drag & drop menu item to its parent using Appearance > Menus.

If you are not familiar with Wordpress custom menu below are some tutorial. http://www.youtube.com/watch?v=O59PwSMxBR8

2. You need an application name “PoEdit” and you can download it for FREE here http://www.poedit.net/.

Once you download and install it. Open file /languages/en_US.po with PoEdit then translate it to yours. You will need to upload all files in /languages folder to your server once you finished translate.

Default-user

Peerapong, 1) Sorry let me be more clear. I would like posts with the “post category” “travel” and galleries with the “gallery category” “travel” to appear on a single page from a single menu item titled “Travel”. I want to combine posts and gallery excerpts on a single page based on category filter. Any suggestions?

2) Question #2 has been asked about many times in the comments and your reply is always the same, PoEdit and language translation.

We don’t want it in another language we want it removed. It takes up too much space on the page with no benefit. single-post-f.php and single-post-r.php Line 14: Is there a theme setting to remove this, I’d prefer not to have to create a child theme to fix this. If it does not have a setting, please consider removing it or provide a setting to turn it off. It provides no value, and takes up too much screen space.

Default-user
Update to Question #2: please review before and after.jpg https://www.dropbox.com/sh/jnakcn1bua1k9m9/d9RTqKpG1A
ThemeGoods

1. Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.

If you’re interested in hiring a developer for building out this custom page template for you, we highly recommend to check out: Tweaky

2. Open single-post-f.php remove line 19

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
noelleb Purchased

Hello, I can speak little English, so I’ll do what I can to explain. I just bought your theme, and that’s two days I try to view my gallery created as expliqtion your manual, it does not work. I am in offline mode, ave Mamp, I can not show you my regmages This says your video there slug, and I do not have it on my menu. Could you help me. cordially Noelle

ThemeGoods

Hi,

Please upload it online so I can test it .

Theme documentation’s located in your downloaded file from Themeforest

Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.

Default-user
noelleb Purchased

hello, I reinstalled everything and it works, and I do not downloaded online is a NIOHC to take control of your theme. I do not want my site to be down for maintenance too long. Thank you for your understanding Noƫlle

ThemeGoods

If you can’t upload it online so I can see and investigate the issue. I don’t know how can I help you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Just purchased this theme… but the manual/instructions are missing. I read in the other comments this should be a html file? Where can I find it, as it is not in de downloaded folder…

ThemeGoods

Hi,

Please download it again from Your account > Downloads

Theme documentation’s located in your downloaded file from Themeforest

Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I am having some trouble viewing my portfolio items in anything besides lightbox. I installed this theme using previous content from an old site and now whenever I want to preview or view the portfolio items it sends me to a “page not found”. I have read the manual and in the portfolio demo video, when you select Fullscreen Vimeo, or Portfolio Content and update your changes, when you select view portfolio or preview changes it takes you to the page where your portfolio item lives. I have created a page that links my portfolio but cannot seem to preview or update them to display.

ThemeGoods

Hi,

Please try to switch to default permalink setting.

Also every themes have their own way to manage and displays its content so you can’t use portfolio content 100% to the new theme. It’s standard ways of every themes here.

Theme documentation’s located in your downloaded file from Themeforest

Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Responsive layout Bug:

Default theme install

Between 970 & 768 widths the day (.post_date) floats over the post content.

ThemeGoods

Hi,

Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

The background image is not showing up on my homepage when I go through the content builder. Image is wide enough (1600px) and I have tried disabling plugins and that still didn’t work. What shall I do?

ThemeGoods

Hi,

Provide URL of page which has issue please.

ThemeGoods

When you finish uploading background image. Click on “File URL” button and then click on “Insert to post” button.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi Thanks for this great theme.

Can you have a look at this page please? http://quattrowebmarketing.co.uk/test/

the two packages on the right hand side are cut at the top and bottom? what seems to be the problem? Thanks

ThemeGoods

Hi,

I visit your site and can’t find the issue. Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 6-7 years
sandlog Purchased

How do i remove the header on the blog page that says “The Blog” and the name of my site?

I don’t want that at the top of my blog section.

No seeing it anywhere in the settings.

thanks.

ThemeGoods

Hi,

What’s single post page layout you use? fullwidth or with sidebar.

sandlog
sandlog Purchased

full width

ThemeGoods

Open single-post-f.php remove line 19 to 20

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi, i’m having trouble with an option id like to use but can’t find. I have a page with “Gallery of galleries” can I have a page like this that only displays certain galleries rather than all? Also is there a way I can change the portfolio gallery? It is currently only displaying as image flow when I display a gallery via a portfolio. My aim is to be able to create certain galleries to be displayed through a portfolio and certain galleries through the gallery of galleries page but I can separate the two. Thanks

ThemeGoods

Hi,

It displays all galleries.

Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers. Generally speaking, if it’s not in the demo then it’s not in the theme.

If you’re interested in hiring a developer for building out this custom page template for you, we highly recommend to check out: Tweaky

Default-user

Many thanks, wasn’t sure if I was overlooking something

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I don’t know what I am doing wrong, but how in the heck do you set a homepage to be a single page design and scroll like the Mercury example page?!

Default-user

Ahhh. I see now to use the page builder. Man that is hard! Is there any sort of guide that shows the settings to use to duplicate the example?

ThemeGoods

Thank you for purchasing.

Theme documentation’s located in your downloaded file from Themeforest

Please follow the theme’s instructions in /manual/index.html it will help you get through all theme features.

There are also video tutorials there.

Default-user

Thanks for the reply! I figured out that I should be using page builder…I am learning.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey TG,

Is there any way to create a gallery page with a stop slider? Like: http://themes.themegoods.com/mercury_wp/portfolios-with-slider/ (except a gallery rather than a portfolio)

ThemeGoods

Hi,

Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

Each blog item that displayed in my blog page doesn’t display its post date, both in circle shape and in post meta..

Why this is happening ? I didn’t change any settings base I know..

Please some insight..

My blog page : http://moire-photo.com/new/category/event/

Thanks, Ronny

ThemeGoods

Hi,

Did you edit any theme code?

Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins

rsugianto

Ah sorry I just found the issue.. My team use a ‘Wordpress Date Remover’ plugins.. Geezz..

Now it all works like a charm ! :D..

Thanks for your help..

Best, Ronny

ThemeGoods

Ok great! :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

So the featured images in the portfolios or on the blog home page are 1170px with.

But in the actual blog post, full width, the content and images are only 958px wide. However the comments field IS the wider 1170px width.

WTH?

I looked and looked in the single-post-f.php file, but I cannot find where it is that I can make the blog posts be as wide as everything else.

Can you identify the class that I can edit to make this consistent?

Some sort of solution to make the post as wide as the comments is really needed here!

Thanks.

ThemeGoods

Hi,

Provide URL of page you mentioned please.

Default-user

Thanks for the reply.

http://www.yinzersnap.com/test/

I want the photo and post content to be as wide as the comments area (1170px).

ThemeGoods

Open /css/screen.css find ”.post_header.full, .post_excerpt_full” change width to 100%

Default-user

Darnit. I should have been able to Firbug that and find it myself.

Anyway, thanks for that help. Really makes the blog look better and more consistent. Love it!

And again, really appreciatethe effort you put in here supporting your product. Thanks.

ThemeGoods

OK great!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there. Since upgrading the Woo Commerce plugin, all the type in the Product Data section runs into the option boxes, making them illegible. (I can send a screen grab if you tell me how). Same for every tab (General, Inventory, Shipping etc). I tried switching to the generic Wordpress theme and it was fine so I guess it is a clash between the Mercury Theme and Woo Commerce. Which of you can fix it please? Thanks, Marcus

ThemeGoods

Hi,

Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all other plugins.

Default-user

Check what exactly? It’s not really practical to disable all the plugins as they are essential part of the site. I have tried switching to another theme, so it is clearly an issue with the Mercury theme. Will there be an update or instructions how to fix this please? I am sure many people will be using ‘Mercury’ combined with Woo Commerce. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have no idea if there’s an official way to request features but I would like to be able to create different galleries that don’t show up in the gallery of galleries but are able to be used as a content page gallery.

Like barrettsbuzzin was talking about. Show certain galleries but hide some as well.

Keep up the good work! Love the theme, btw ;)

ThemeGoods

Thank you very much for your suggestions.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
clamsy Purchased

Hello,

I have an issue in content builder, when I display blog items over a background, the background image does not cover the whole page. I thought it would be expanded to fit the resolution of my screen but instead it is limited to the size of the image and repeated to cover the rest of the screen.

Default-user
clamsy Purchased

I also have an Issue on the RSS feed, which does’nt display the featured image of each article.

ThemeGoods

Hi,

1. Because you upload small image size. Because of parallax effect, you have to upload large image especially in height.

2. It’s default from Wordpress setting and you might find some plugin to help you display featured image on feed. You can find plugin from Google too.

Default-user
clamsy Purchased

Thank you for your quick answer. Great theme by the way !

ThemeGoods

OK great! :)

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