I am considering purchasing this theme. Does it’s donation functionality support automatic recurring donations, such as monthly giving? Thank you for your time.
Yes,it support Paypal payment gateway which provides such functionality.
How can I get the demo data for the home page slider?
First you need to import demo data. After that go to CS Theme Options -> Home Page Settings -> Home Page Slider, From there you can set home page slider.
I imported the demo data – but nothing imported into the revolution slider. Typically it is another file and I do not have that in the demo data.
Hello? I have also submitted a ticket on your support site – just need the file to import the revolution slider. That was not included in your demo data.
Your ticket number 309102 has already been replied. Please keep in touch with support team to get your issue sorted.
The h2 (page-title) appears to be getting cut off on any page I create with a title longer than 25-30 characters. http://westwordshosting.com/hclc/?page_id=9
The actual title of that page should be “2015 General Fund & Three-Year Capital Fund Commitments”
How can I avoid this? I even tried disabling the breadcrumb to make more room.
You can change the length by editing functions.php on line # 2743 Follow the link for further assistance; http://postimg.org/image/g0nxigi89/
Donation system, you can enter a different paypal account for each cause, project? Not just a single account for all projects.
I await contact
One Paypal does it all.
Since wordpress update website down & downloading the new updated theme does not seem to fix the issues…Support ticket open (#585368) but not very helpful and not many replies from support..
At the moment the website is a mess, need this sorting ASAP…
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
IT NOW HAS BEEN ALMOST A WEEK THAT YOU PROMISED TO FIX THE ISSUE ON THE THEME. I GAVE YOU MY FTP AND MY WP-ADMIN AND STILL NOTHING. SINCE FRIDAY I POST ALMOST EVERY HOUR AND STILL NO RESPOND. IF I WANT TO UPDATE MY TICKET I CAN NOT EVEN LOGIN ANYMORE BECAUSE YOUR TICKETSYSTEM DOES NOT WORK. WHEN CAN I EXPECT SOME SUPPORT? I THINK YOU ONLY WANT TO MAKE CASH AND THEN LET EVERY CLIENT BEHIND
http://awesomescreenshot.com/02c41ewrc9 This was the last reply sent to you, and you did not reply support team for your issues, instead you are writing it here at wall for some purpose. I am not being stiff, but the better platform was to ask support team about resolving issues,which have all your site access, but you are doing it here which will not help by any means.
Hello, is there a way to manage the number of items shown in the archive page of the shop? I would like to have no pagination in it.
Yes, there is a way but you need to make code changes to achieve this functionality. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hi, I am looking for new theme, i tested your demo but i have a same problem as Ratios 10 monts ago:
The theme does not work in BOXED mode. The responsiveness is broken and ONLY works in WIDE mode. Can you please fix?
Screenshot of webdeveloper responsible test
We have fixed it in latest version of theme. Responsive issue does not exist any more. I am going to update of theme shortly where it will work perfectly.
Hi, am intersted in this theme, am trying to figure out if users can set amount to donate and have flexibility from site b4 it transfers to paypal?
Hello @ TSINCLAIR1982. Thank you for your interest in theme. You can have this liberty to allow users to select the amount of their choice after going to Paypal account.
the examples i am looking a don’t have any function to select a payment type before being directed to paypal?
Only paypal have been set on demo site. Once the user enters paypal, s/he can select amount to donate.
so a user can’t choose an amount within the theme?
Yes, it is necessary to go into paypal to select amount.
Other theme s in my portfolio offer this feature but mercy theme does not offer it. You can give a look to following items from my portfolio;
Hi, I’ve raised two support tickets with you 7 days ago and 2 days ago and no replies to either so I will try here.
(1) How do you reorder the Events so that the first in the list is the event coming soonest. The next upcoming event is at the bottom of my list here http://niddvalleyridingclub.org.uk.gridhosted.co.uk/our-events/
(2)The add event to calendar option doesnt work with the ipad, you click the calendar icon and the calendar list options disappear.
(3)How do I import the slider that is showing on the front page of the Mercy demo homepage? It looks really good and I’d like to use on my site
Both tickets, 563658 & 362393 have been replied. Please update the tickets and provide required information to support. They will diagnose things and sort them for you.
I would love to view my open tickets but I cannot login to your ticket support system. The email address and ticket numbers are correct but I get: Authentication error – try again!.
There is no reason that it should happen. Please try to create a new one. I have closed both tickets and I am sure you will be able to create a new ticket.
Nope. I cannot create a new ticket. I’ve tried and your support system said: Pleae note that you have already created ticket # 362393 against this purchase code. Please open the exsiting ticket and write your question by clicking here. I click here and then your system does not accept my login – Authentication error – try again!
Your support system does not work, I am hoping to launch my website on monday but i cant because I cant raise tickets, view tickets and respond to tickets, whats going on?
You do not to create a new ticket. Please just open this link http://chimpgroup.com/support/view.php enter ticket number and email address, update your ticket with issue you are facing. you will be replied immediately against your ticket. If it fails to open, then contact me via my profile page of Themeforest and write details of your issue, url & login. I will look into it myself.
Hi again, tried the link above numerous times and entered my email address and ticket number and it doesn’t let me in. I’ve never been able to access the view open tickets area. I’ve emailed you from http://themeforest.net/user/Chimpstudio so I hope you have received this.
Your support system doesn’t fill me with much hope to be honest.
You have replied at your email Paul.knights.. [at] g mail.com. Please reply along with required information to get your issue sorted.
Hi, none of the or attributes work in the WP page editor. When I mark up the text, nothing appears on the page. I cannot underline, bold, add links or amend text in any way. Any suggestions?
I have included this issue in your email message and support team is working on it. You will be replied in a while.
Hello, many thanks god your recent help. it’s a shame that your ticket system doesn’t work. I’ve made many changes via the CSS editor but there are two problems that i cannot fix. I cannot create bold (strong) formatted text. How do I do this? secondly I cannot see where I can change the web links colour from grey to blue, any suggestions? I have sent you my FTP details by email. Thanks Paul
Ticket system is working fine. You need to visit this page to update your ticket and requirements http://chimpgroup.com/support/view.php
No its not. I’ve tried loads of times to update support ticket, create new ticket and every time it fails to work. So I still cannot create support ticket. All I want to do is understand why the tag doesnt work in the editor so I cannot make any text bold, and, I cannot change the web link colour from a light grey to a blue. Any ideas?
No its not. I’ve tried loads of times to update support ticket, create new ticket and every time it fails to work. So I still cannot create support ticket. All I want to do is understand why thestrong tag doesnt work in the editor so I cannot make any text bold, and, I cannot change the web link colour from a light grey to a blue. Any ideas?
Are we able to receive the PSd files for this template?
We really like this template and would love to get the PSD files.
The real time donation tracker is key for us.
is there a way to change the grey color of the header? thanks
Yes, Definitely you can change the grey color as per your requirement. Please find this class in the style.css file
it works! thanks, and for the footer?
Go to Theme folder -> Style.css file -> line#708
I’m not professional in codes. Could you please tell me how can I change size of sub title also called “Tagline”? which is located next to the logo.
You are requested kindly to contact support team and ask them for assistance. They would help you to sort out things in best way.
Thank you I already got it. Can you help me one more time please?
When I turn ON Under Construction, it seems very good, but I can’t also work on the website even if I logged as Admin. How can I fixed? And Can I add Under Construction specific page? That whole website works but specific page will be Under Construction. Thanks! Very good theme!
Hai @ levske. This is default behaviour of theme. you would have to turn off under construction to work on the site.
got it. thanks!
Thank you for your kind understanding. Have nice time ahead.
[tab_item active="yes" icon="icon-instagram" title="Tab Title 1" tabs="tabs"]Tab Title 1[/tab_item]
Hai @ levske. You can change the service icons by editing the page & Service icon element. I this element you can change the icons as per your requirement.
Edit this page (Tabs short code). On this page in the description area you will see the tabs shortcode(icon=”icon-instagram”). Here you can change these tabs icons as per your requirement.
Yeah, I understand that. I can’t understand where do I have to uploaded this icons? When I uploaded icons into my media and than put link or icon name insted of “icon-instagram”, for example, it is not working.
I mean how can I uploaded my own icons?
How can I add icon on the menu? Same as your home page with Icon.
Only font-awesome icons work in this theme. You need to import font-awesome style sheet for that on each page. You might need developer help in this case.
We have been loving the theme for over a year now however….
we just did an update to word press 4.42 and it is not compatible with the gallery so all the pictures have disappeared on our site. How do we rectify this with this theme please?
Hai @ madeequal. Please get the latest theme files form themeforest and update your theme. Issue would be resolved.
Thanks, I have applied the latest theme files which was created in january and it didnt fix the issue. The problem is everytime i upload an image to the gallery and do a refresh, the image is removed, when i looked at the source code, it doesnt apply the src link to the image tag but the img tag is there, so it shows an image box with no image. tyou can view our homepage to see it.
The latest files had been uploaded a week back. Please download the files from themeforest account > Downloads > Mercy-NGO theme and update your theme to latest version. If any issue still persist, create a support ticket on Chimp Support It would be fixed.
I downloaded the file today and uploaded it to my website and I had issues, according to the changelog on themeforest, it’s saying that the last update madeon the file was in January. so is the information incorrect?
HI @ madeequal. The last update is not mentioned on Themeforest as we only provide compatibilities of theme with latest wordpress and fixed some minor issues. Go to your themeforest account > Downloads section > and download files from there. There, we have latest files.
Great service! Thank you!
You are welcome. Always glade to see things best at my client end.
Please find a moment to rate on themeforest by going to your account > downloads section.
Hi Chimpstudio, now its been 9 months… Has the timer problem been fixed? I dont see it in the theme updates. Would like the timer to count down to 7pm and not always 12 midnight. Please let me know
Hi there, I installed the theme in my website, but there is one question, how can I setup accordion and tab and other elements on homepage just like the demo page. I could only setup accordion and tab over all the content, instead of in the same position as demo. could you help to fix that.
Hi @zhuqing0423. Thank you for your interest in one of our theme. You can achieve this by one click demo data import. Just in few minutes, your website will be set up like a demo site.
yes, I do import the dummy data, but there is no accordion and tab content as demo page.
reinstall, still not working, no slider, no accordion and tab~ help~
Hai @zhuqing0423. Kindly create a ticket to our support system where your issue will be traced and resolved.
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