Chimpstudio

Chimpstudio supports this item

Supported

119 comments found.

I am considering purchasing this theme. Does it’s donation functionality support automatic recurring donations, such as monthly giving? Thank you for your time.

Yes,it support Paypal payment gateway which provides such functionality.

How can I get the demo data for the home page slider?

I imported the demo data – but nothing imported into the revolution slider. Typically it is another file and I do not have that in the demo data.

Hello? I have also submitted a ticket on your support site – just need the file to import the revolution slider. That was not included in your demo data.

Your ticket number 309102 has already been replied. Please keep in touch with support team to get your issue sorted.

The h2 (page-title) appears to be getting cut off on any page I create with a title longer than 25-30 characters. http://westwordshosting.com/hclc/?page_id=9

The actual title of that page should be “2015 General Fund & Three-Year Capital Fund Commitments”

How can I avoid this? I even tried disabling the breadcrumb to make more room.

You can change the length by editing functions.php on line # 2743 Follow the link for further assistance; http://postimg.org/image/g0nxigi89/

Friends,

Donation system, you can enter a different paypal account for each cause, project? Not just a single account for all projects.

I await contact

Thank you

Mauricio Tab.

One Paypal does it all.

Since wordpress update website down & downloading the new updated theme does not seem to fix the issues…Support ticket open (#585368) but not very helpful and not many replies from support..

At the moment the website is a mess, need this sorting ASAP…

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

samphai

samphai Purchased

IT NOW HAS BEEN ALMOST A WEEK THAT YOU PROMISED TO FIX THE ISSUE ON THE THEME. I GAVE YOU MY FTP AND MY WP-ADMIN AND STILL NOTHING. SINCE FRIDAY I POST ALMOST EVERY HOUR AND STILL NO RESPOND. IF I WANT TO UPDATE MY TICKET I CAN NOT EVEN LOGIN ANYMORE BECAUSE YOUR TICKETSYSTEM DOES NOT WORK. WHEN CAN I EXPECT SOME SUPPORT? I THINK YOU ONLY WANT TO MAKE CASH AND THEN LET EVERY CLIENT BEHIND

http://awesomescreenshot.com/02c41ewrc9 This was the last reply sent to you, and you did not reply support team for your issues, instead you are writing it here at wall for some purpose. I am not being stiff, but the better platform was to ask support team about resolving issues,which have all your site access, but you are doing it here which will not help by any means.

Hello, is there a way to manage the number of items shown in the archive page of the shop? I would like to have no pagination in it. Thank you

Yes, there is a way but you need to make code changes to achieve this functionality. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Hi, I am looking for new theme, i tested your demo but i have a same problem as Ratios 10 monts ago: The theme does not work in BOXED mode. The responsiveness is broken and ONLY works in WIDE mode. Can you please fix?

Screenshot of webdeveloper responsible test

We have fixed it in latest version of theme. Responsive issue does not exist any more. I am going to update of theme shortly where it will work perfectly.

Hi, am intersted in this theme, am trying to figure out if users can set amount to donate and have flexibility from site b4 it transfers to paypal?

Thanks

Yes, it is necessary to go into paypal to select amount.

http://i.imgur.com/hu0xr4X.png i have found sites using this theme that have this step before going to paypal? how do they do that?

Hi, I’ve raised two support tickets with you 7 days ago and 2 days ago and no replies to either so I will try here.

(1) How do you reorder the Events so that the first in the list is the event coming soonest. The next upcoming event is at the bottom of my list here http://niddvalleyridingclub.org.uk.gridhosted.co.uk/our-events/

(2)The add event to calendar option doesnt work with the ipad, you click the calendar icon and the calendar list options disappear.

(3)How do I import the slider that is showing on the front page of the Mercy demo homepage? It looks really good and I’d like to use on my site

Thanks Paul

Ticket system is working fine. You need to visit this page to update your ticket and requirements http://chimpgroup.com/support/view.php

No its not. I’ve tried loads of times to update support ticket, create new ticket and every time it fails to work. So I still cannot create support ticket. All I want to do is understand why the tag doesnt work in the editor so I cannot make any text bold, and, I cannot change the web link colour from a light grey to a blue. Any ideas?

No its not. I’ve tried loads of times to update support ticket, create new ticket and every time it fails to work. So I still cannot create support ticket. All I want to do is understand why thestrong tag doesnt work in the editor so I cannot make any text bold, and, I cannot change the web link colour from a light grey to a blue. Any ideas?

Are we able to receive the PSd files for this template?

We really like this template and would love to get the PSD files. The real time donation tracker is key for us.

is there a way to change the grey color of the header? thanks

Yes, Definitely you can change the grey color as per your requirement. Please find this class in the style.css file

 .header-1, .header-section.scroll-to-fixed-fixed 

In this class you can change the color.

it works! thanks, and for the footer?

Definitely you can, please follow the path to change the footer color.
 Go to Theme folder -> Style.css file -> line#708 
Here you can change the background color to your requirement.
levske

levske Purchased

Hello! I’m not professional in codes. Could you please tell me how can I change size of sub title also called “Tagline”? which is located next to the logo. Thank you!

Hai @ levske. This is default behaviour of theme. you would have to turn off under construction to work on the site.

got it. thanks!

Thank you for your kind understanding. Have nice time ahead. :)

Hello, I apologize for the frequent recourse to you. I have one more question. How can I change icons in the Service which located on the home page “global work, Causes, Donation, Events”? And same question with Tabs Icon. Shortcodes->tabs with icon. For Example: [tab_item active="yes" icon="icon-instagram" title="Tab Title 1" tabs="tabs"]Tab Title 1[/tab_item] But there is no “icon-instagram” in my theme folder. I don’t really know, from where my website take this icons. Thanks.

I mean how can I uploaded my own icons?

How can I add icon on the menu? Same as your home page with Icon. Thanks.

Only font-awesome icons work in this theme. You need to import font-awesome style sheet for that on each page. You might need developer help in this case.

Hello, We have been loving the theme for over a year now however…. we just did an update to word press 4.42 and it is not compatible with the gallery so all the pictures have disappeared on our site. How do we rectify this with this theme please?

The latest files had been uploaded a week back. Please download the files from themeforest account > Downloads > Mercy-NGO theme and update your theme to latest version. If any issue still persist, create a support ticket on Chimp Support It would be fixed.

I downloaded the file today and uploaded it to my website and I had issues, according to the changelog on themeforest, it’s saying that the last update madeon the file was in January. so is the information incorrect?

HI @ madeequal. The last update is not mentioned on Themeforest as we only provide compatibilities of theme with latest wordpress and fixed some minor issues. Go to your themeforest account > Downloads section > and download files from there. There, we have latest files.

Great service! Thank you!

You are welcome. Always glade to see things best at my client end. :) Please find a moment to rate on themeforest by going to your account > downloads section.

Hi Chimpstudio, now its been 9 months… Has the timer problem been fixed? I dont see it in the theme updates. Would like the timer to count down to 7pm and not always 12 midnight. Please let me know

Hi there, I installed the theme in my website, but there is one question, how can I setup accordion and tab and other elements on homepage just like the demo page. I could only setup accordion and tab over all the content, instead of in the same position as demo. could you help to fix that.

yes, I do import the dummy data, but there is no accordion and tab content as demo page.

reinstall, still not working, no slider, no accordion and tab~ help~

Hai @zhuqing0423. Kindly create a ticket to our support system where your issue will be traced and resolved.

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