70 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
samphai Purchased

How do i turn of GOAL AMOUNT for a cause if i only want to have a cause to donate but without a goal amount??

Chimpstudio

There is a need to customize the theme to turn the goal amount off.

Default-user
samphai Purchased

WOW really? Guess what… i already thought so!!! LOL But how’s about if you tell me what i have to change? THAT would be a great start huh?

Chimpstudio

you need to do changes in single-cs_cause.php file.

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi Cs,

I have purchased + installed this theme. However, I do not have the Gallery or Partners sections in my admin panel?

See screenshot: http://oi60.tinypic.com/20889e0.jpg

Chimpstudio

Please send me your link and login details at http://www.chimpstudio.co.uk/support and let me see why there is issue with your site. It will get resolved for sure.

SamuelNabz

I have created a ticket with the issue and log in details. Your earliest reply is appreciated.

Thank you.

Chimpstudio

It will be responded in first instant as it reaches the table of support member. I assure no delay in response. Please wait till it gets a support person.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I have a problem installing the template. When I try to import the demo content I recived this error:

Import WordPress

Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 30720 bytes) in /home/proyec45/public_html/wp-includes/class-phpass.php on line 144

What should I do?

Thank you

Chimpstudio

This issue is related to your hosting provider who set a memory for import. Please ask your housting provider regarding this issue OR you can increase the size in wp-config.php by adding this code define(‘WP_MEMORY_LIMIT’, ‘64M’); If it does not work, then you will have to try the first method.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Sorry – you mention that it’s possible to “add a page with calendar view that will show events of whole month” – I’ve purchased, configured, set up events, and haven’t been able to figure out how to do this? Is it via short code??

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide your login details and password. Support team will look into the issue and will resolve it for you for sure.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, can i integrate other payment methods other than paypal to the donate button?

Chimpstudio

We have offered only paypal with this. You may go for it but that might create problems for you later on.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, can you provide please a link for demo? The front end looks amazing but I want to test the back end to see what features I don’t need and if I can customize the layout.

Thank you!

Chimpstudio

I am afraid I cannot provide you demo link for back end. You can contact us using Contact Us form to see the screen shot of back end.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

hi CS, why we can not look at your demo version? why is failed to load it ? please give us permission. thank you

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
shonuff Purchased

Your theme is unusable. There seem to be a host of options I need to access in the “CS Theme Option” section under “Appearance”. There are a list of tabs including “general settings” “home page settings” “side bars” “slider settings” etc. But the only one I have access to is “general settings”. Clicking on the rest doesn’t do anything. What am I supposed to do?

I was never given a purchase code so I can’t submit a trouble ticket. All I have is a paypal transaction ID.

Default-user
shonuff Purchased

I literally cannot do anything to the home page without the ability to access this admin area. Please get back to me as soon as possible. Thank you.

Chimpstudio

You need to create a ticket and provide your login information, url and ftp details. The issue will be fixed. Also you can find purchase code by following the instructions given in this screen shot http://chimpstudio.co.uk/tf-support/tickets/find%20purchase%20code.png

Default-user
shonuff Purchased

Created the ticket a few hours ago. Waiting for a response now. Thanks.

Chimpstudio

Sure, you will be responded as soon as it finds the first available agent.

Default-user
shonuff Purchased

I’ve been waiting for quite a while. How long does it take for these issues to be resolved? After an initial contact asking for more information, I haven’t heard back from anyone in over 12 hours.

I also submitted two other trouble tickets and haven’t heard back from them in almost 24 hours.

Chimpstudio

They normally take a time of 24 hours to reply once you send them a message. However, I have given a note to them to process the things as fast as possible in your case. Please bear with us till then and allow me to say thanks for your cooperation.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
shonuff Purchased

More problems. The “set featured image” link doesn’t work properly for “Events”. Other post types it works correctly by bringing up the media uploader window. In Events, it takes me to a new page, where I can add the image, but then cannot get back to the event page anymore.

What gives with this theme?

Default-user
shonuff Purchased

As a follow up, when you get an image added to the event, it displays a small thumbnail of it underneath the event map, for no reason. I can’t figure out why it puts it there or how to get rid of it.

Default-user
shonuff Purchased

Okay, I solved the problem of the media uploader window not working properly. But I am still having this problem of the event listing displaying a smaller thumbnail of the featured event image below the event map at the bottom of the page.

Chimpstudio

I reckon there is issue with media attachment. However, I need to have a look of your site to see the issue in depth for better solution. Please create a ticket at http://www.chimpgroup.com/support and provide your login information and url.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
micowendy Purchased

Hello, I purchased your theme, but the demo i have downloaded is diffrent. this is demo site http://chimpgroup.com/wp-demo/mercycorp/ Can I get the demo of this site ?

thank you Regards Surya

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your word press back end details. Support team will help you get demo like out site.

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