86 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Can customers log in and create their own cause so they can raise funds for themselves and not have access tot eh rest of the site?

Chimpstudio

No, only admin can do that. You cannot specify the selected area for users to have access.

  • Bought between 100 and 499 items
  • Finland
  • Has been a member for 6-7 years

Hi,

I have been looking at your theme and testing the demo on my Mac, iPad and iPhone but I am a bit concerned over the responsive functionality. On both my iPad and iPhone there seem to be quite some issues with the demo…

Your description text says: 3. 100% Responsive Theme with fewest clicks to turn ON or OFF

My question, do you know about these glitches on mobile devices? There are for example issues with the slider, sticky header, “raised boxes” on cause pages and a couple of more.

Thanks in advance for your answer.

Chimpstudio

The issue has already been taken up and is being worked on. It will be resolved and updated no more than the weekend.

Default-user

Oké then, thanks for your reply, I will wait until the update becomes available and will have another look at your theme by then. Good luck!

Chimpstudio

Thank you!

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
tweaser Purchased

dude… I tried to fill out a support ticket but there is no purchase code on my download page… seee…..

http://screencast.com/t/laDT0PS0xNS4

I am having a lot of issues… your theme is totally broken. Gallery is broken… removing responsive code option does not work and more bugs than a cheap motel.

I have just spent the last hour trying to fill out a support ticket… Just another hour of my life gone after the many hours your theme has already stolen from me.

Whats the deal?

Chimpstudio

Please follow the instructions given in this screen shot http://chimpgroup.com/data/purchase-code-finder.png to see the purchase code.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Nice theme! Is it possible to alter the color of the header? Specifically, the part where the logo is – currently a dark gray / black.

Chimpstudio

Thank you for nice words. But you will have to write custom css for that. Back end does not have this option.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Great theme! Is there a way to display donors including the amount of their donations?

Chimpstudio

Yes, you can show donors and their amount.

Default-user

Thanks for the quick response. Really appreciated! Is there an example on the live site? I tried clicking on the #of donors that is shown with every cause but it doesn’t show their names.

Chimpstudio

Balanced the quick response now by this late reply. :) There was a weekend in between, apologies for that. Even donors are added in demo. See Demo to have exact idea of it.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Germany
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • Sold between 100 and 1 000 dollars

Hey, Nice Theme! How can I change the time and date into a german format? I know, I’ve to change some code in your files. Is there an easier way?

Thank in advance and best regards from Germany! Peter

Chimpstudio

Go to Word press settings > General settings and change the format you desire.

  • Has been a member for 0-1 years

Hi, I am interested in buying your theme. Can we categorize charity-wise. eg. Education, Food, Children etc. Do you have your own crowdfunding codes or utilizing Ignition Deck plugin? Does your site support multilingual?

Thanks, Sanjay

Default-user

Can we use the images used in this theme?

Chimpstudio

Crowd funding is not possible in this theme. To use the images, you have to get permission and licence. I will have to check with design department the status and nature of licence they have for it.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hello. Bought your theme, very nice. But I have a little problem. I use WP in other language, but in Events and Causes the months of the year are not translated. How do I do this? thanks P.S. : how to show donors on front-end? I only see them in admin panel, for each cause.

Chimpstudio

To translate month, please do following;

Place the language folder out side the theme files too in WP content folder.

You cannot show donors on front end.

Default-user

1. language .mo file is placed both in wp-content/languages , and in theme folder/languages . But in Events pages , the days of the week and months of the year are not translated. You can see here how in the sidebar archive it is translated, and inside Events page is not. http://imgur.com/ktxOzub 2. in the header, how do I translate “Next Event” ?

Chimpstudio

Please create a ticket at http://chimpstudio.co.uk/support and let support team look into the issue. It will be resolved there.

Default-user

I have submitted ticket about 4 days ago or longer, but I didn’t get any answer or any email for confirming the ticket has been received by you, even though I got a successfull page for ticket submission.

Chimpstudio

@cristibond can you please confirm me your ticket no.

Default-user

I don’t have any ticket number because I was expecting a confirmation email, but no..

Chimpstudio

It seems that you could not create a ticket due to some issue. Please re-try to create the ticket once for me. I hope it will work. Otherwise, please use the link for “Lost ticket ID” on support page.

Default-user

I tried to create a ticket. It says : Ticket Already Created Against This Purchase Code, Please Login To View/Re-Open The Ticket. I have not received the ticket id from the begining. I clicked Lost ticket ID, but it is saying something about the loss of purchase code. Please check again for tickets opened by the e-mail address “office[a]cristib.ro”

Chimpstudio

Please send a message by using Contact Us form from the same email that was used to create a ticket. I will search your ticket against that email id and get that for you.

Default-user

Seems like my problems won’t be solved. Thanks for your “fast” support.

Chimpstudio

@cristibond can you please give me your ticket number i am sure it should be answered in right manors.

Default-user

Excuse me. Did you read my posts? I said I opened a ticket, it said ticket was sent. I was expecting an e-mail with ticket id and rest, but nothing came. I was expecting an e-mail when the ticket will be answered, still nothing. I asked you here, you said to open a new ticket. I tried but it said a ticket is already opened by this purchase code. So I asked you again and you told me to use the contact form. I did this also. No answer. If I don’t receive an answer today, I must ask for refund for no support reason. Thank you and have a good day.

Chimpstudio

@cristibond we did got your shot and already inform developers yesterday to fix issues which you facing , after 24 hours please download updated file from ThemeForest again and it will have your fix .. if you want us to do that fix on your server please send me your admin detail by using contact form from our profile page.

Default-user

Thank you. I hope you read the ticket, not only what I said here. In the ticket I wrote all the issues I have. Waiting for the fix

Default-user

instructions on fixing it? What files to be replaced?

Default-user

Sorry, I waited too much. I shall request a refund. The charity I build this website for started having events, and the website is not helping. Thank you anyway for your services.

  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Europe

Hi,

can we add Mailchimp form and contact form to the Under Construction page, please?

Thank you!

Chimpstudio

Yes, you can do it by customization. No functionality like this have been added by default.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How to change the Twitter Bearer Token? It seems not changeable.

Chimpstudio

Please make sure you are using the updated version of the theme as Twitter issues have been resolved in the latest update. Also, new settings have been introduced. You can add your API in theme options.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi,

you done good work. What event plugin used on this theme ?

Thanks

Chimpstudio

No plug in has been used. We have used our own functionality.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! Please help me with this! I fill a page with informations, I hit publish and on the live site that page is empty, even in the admin dashboard, the page is filled with text. Why is happening this? I am looking for your answer asap!

Chimpstudio

Please create a ticket at http://chimpstudio.co.uk/support and provide your log in details and urls. Support team will look into the issue and will resolve it for you.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Poland
cwebs Purchased

Hi! I can’t use any boldings in any content. In Admin Panel everything is ok and i can see boldings there, but none of them are displayed on page :( how to repair it?

Chimpstudio

If is about rich content area, it can be bolded in settings of the editor, however, if it is about other headings or content of the site, you can change it from style.css. .

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

HI I have bought your theme, but i have a problem …when i use this theme in boxed view…it is not compatible for all devices…. please can you describe me where is the problem…..

Chimpstudio

Which version is it? If it is not latest, please upgrade to 1.1 and issue will be resolved. If yes, then please create a ticket at http://chimpstudio.co.uk/support and provide your log in details and url. Support team wil resolve the issue for you.

Default-user

how to upgrade it….i have bought it today…

Chimpstudio

It is upgraded version then if you bought it today. Please follow the second way and create a support ticket.

Default-user

i create a support ticket…but i have’t get response yet…. in my directory theme, file change_log is no changes till now

Chimpstudio

Your ticket has been replied. Please have a look there and respond support team.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How to end a cause? Is there any button or setting to show that the cause is completed without deleting the cause?

Chimpstudio

There is a close date for event, but you have to handle it from back end to hide it, stop it or prolong it. You can contact support at http://chimpstudio.co.uk/support if you need auto-functionality to be added to the causes via customization.

projekiqra

Why is the Cause and Event in my website appear twice? Can you please have a look. www.projekiqra.com

Chimpstudio

I cannot see them twice. They are appearing once.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

how to add partners on this theme _?

Chimpstudio

Drag our client element by using page builder.

Default-user

how to drag… i have selected in Footer Settings to show in all pages partners…

Chimpstudio

first you need to create Gallery of partners and select that partner List in themeoptions footer settings to show on all the pages. if you still confused Please request Support at www.chimpstudio.co.uk/support and we will do that for you..

Default-user

but how make clickable to external link the photo of partners ???

Chimpstudio

You cannot add external link for partners. There is no option provided in theme.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I’m having some minor issues with the event. When I create an event and preview it it works as soon as i publish i get page not found 404.

can you give me quick pointer what is happening?

thanks, Eric

Default-user

oh and also same thing happens to the CAUSE page. I can preview it and it displays correctly once published page 404. thanks.

Chimpstudio

Please create a ticket at http://chimpstudio.co.uk/support and provide your log in details there. The issue will be resolved.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can I use iPay88 payment getaway plugin in this theme?

Chimpstudio

We have used Paypal for this reason and you cannot use any other gateway.

projekiqra

oh no…am dead

Chimpstudio

:( Sad to know that. Can I do something to give you life?

projekiqra

I called iPay88. They say their plugin can interact with Woocommerce. This theme is Woocommerce ready/friendly, right?

Chimpstudio

Yes, indeed it is. Go ahead if you are confident. :)

projekiqra

I installed Woocommerce but the the product that I key in did not appear in the Shop page. I tried on another testing site using different theme, it works. What is the setting in MercyNGO theme that I should change to make the Shop appear?

Chimpstudio

Did you check the website of WooCommerce to find its compatibility with iPay88? If not, please do it once for me.

Also, create a ticket at http://chimpstudio.co.uk/support with your login details. Support team will resolve any issue related to our theme. Otherwise, you will have to sort it yourself.

projekiqra

Already able to handle Woocommerce. Yup, I called the iPay88 office and they told me their plugin works with Woocommerce and WP E-commerce

Chimpstudio

:) welcome back to life

  • Has been a member for 0-1 years

I’m really enjoying migrating our website to this new theme. I have run into a few minor issues though:

1)How can you format the text in the accordion content? I can’t seem to create bold font, or skip lines between paragraphs.

2) How can you change the default colors for hyperlinks?

3) In the “Manage sidebars” section of the CS Theme Options, I cannot edit sidebars, just add or delete them. How do you edit the sidebars?

Chimpstudio

1) It should work under the rich content area, I need your login detail to check this issue. Please create a ticket at http://chimpstudio.co.uk/support and provide the details there.

2) You can change theme colors from theme option > color and styles

3) Sidebar bar cannnot edit you can just add a new one by deleting the old one.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

I see an error in eror_log file: [13-Feb-2014 19:36:11 Europe/Stockholm] PHP Warning: Invalid argument supplied for foreach() in /home/.../public_html/blog/wp-content/themes/mercycorp/functions-theme.php on line 2356 What is this?
Chimpstudio

@autismromania if you create ticket at http://www.chimpstudio.co.uk/support and yes give us admin access we will try to do your fix asap.

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