An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Thunderbuddies
Additional information from Thunderbuddies:
Support for Thunderbuddies Products include
- Responding to presale questions and feature suggestions in the item comments
- Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
- Please use our dedicated support channels for
- Problems with a specific feature of an item
- Reporting a bug
Our product support does not include
- Customization beyond the capabilities of the item
- Installation of the item (All of our items include installation instructions in the documentation)
- Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Sold between 250 000 and 1 000 000 dollars
- Has been a member for 4-5 years
- Author has had an Item Featured
- Author was Featured
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 100 and 199 users
- Bought between 50 and 99 items
|Created||6 February 13|
|Last Update||16 August 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.2.2, Bootstrap 2.2.1, Bootstrap 2.1.1, Bootstrap 2.1.0, Bootstrap 2.0.4, Bootstrap 2.0.3, Bootstrap 2.0.2, Bootstrap 2.0.1, Bootstrap 2.0|
|ThemeForest Files Included||Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|
|Tags||business, clear, contact, corporate, custom, form, metro, minimal, mobile, portfolio, responsive, retina, seo, style, visual|