We are having the same problem. Please contact us ASAP. We are at email@example.com or 904-620-1598
First I find there’s no simple colour editing system in the theme, then when I try and submit a support ticket to get assistance on where on earth to edit the colours, my purchase code is rejected as not valid.
Not impressed with theme or service.
Weird – you can’t even browse through older comments anymore – a shame because there might be some fixes and tips in there!
Anyone find the slider arrows are in completely the wrong place in Safari?
How can i bring to work a short code in to the fields “Buy Tickets Button 1/2 URL/Text” on the event posts?
My Purchase code is not working to create an account on the help site!
Give me a support account…. my purchase code 2c58c13b-c25f-407f-aa1c-c821c3d3d825 does not work!
Same Issue, my support code doesn’t work – looks like they have gone AWOL though…
Same issue!! Cannot log into the support forum and it says my purchase code is invalid. Please contact me ASAP.
Same issue – purchase code won’t let me log in. Help please!
Hello I hope all is well! I really LOVE the theme. I have purchased the theme and have a little problem when my guest leave comments on my website the name does not show up. It will only appear if I highlight the name, could you please help me with this issue? Thanks in advance!
When I try to customize the theme (colors) it says it’s saved, but then the changes won’t show. I tried to deactivate all plugins, but the problem would still occur. Any ideas what might cause this?
Nevermind! I installed the theme freshly and it’s working now. I do have another question though. How can I hide the end date of an event and how can I get the day of the week to show on an event?
I’ve purchased a theme on wordpress (Metric), and the Purchase Code isn’t working when I try to access Support on Grand Pixels. I’m trying to fix the media player and lightbox provided by the theme and can’t find out how or how to get any help, so I’ve come to you.
The media player only works when I insert the short code of the album in the text field, but that’s not how it’s meant to work.
Link to my website: http://bandak2.com.br/wp/album/brasileiro-alma-grande/
Also, in the Albums section, when i insert more than one album it doesn’t show in grid, it lays everything in one vertical line. It was supposed to work how it does on this page: http://themes.grandpixels.com/metric/albums/
Thanks in advance
I’ve purchased a theme on wordpress (Metric), and the Purchase Code isn’t working when I try to access Support on Grand Pixels. I’m trying to fix the media player and lightbox provided by the theme and can’t find out how or how to get any help, so I’ve come to you. The media player only works when I insert the short code of the album in the text field, but that’s not how it’s meant to work. Link to my website: http://bandak2.com.br/wp/album/brasileiro-alma-grande/
There doesn’t seem to be any more support for this theme by the developer. They don’t even respond on their support site http://grandpixels.com/support/forum/metric/
It’s hasn’t been updated since March 2014.
So, if you have purchased this theme, you’re on you own. I think it should be removed from the Theme Forest website!
Has this author just packed up and left? The shop cart page is messed up due to woocommerce updates. Why have I been allowed to buy a theme that’s got no support???
If the cart page can’t be fixed due to a lack of support, why is this theme on here? Have I wasted a load of time building a site I now need to rip apart and start again? That’ll go down well with the client, eh?
Hello, before buying this theme, i would like to know if it is compatible with RTL languages? Did you stop the support exceptionally or there is no more support?
Quick question before purchase. Can bands login and upload their events? and can I show the events on a large map?
It looks like your theme isn’t compatible with the latest version of WooCommerce (v2.4.8). Will you be updating the theme any time soon?
Wow, it appears the devs of this theme have gone dark.
I can’t register on the support website (http://grandpixels.com/) with my item purchase code. Reply: “Not a valid purchase! Please try again.”
NO SUPPORT and PURCHASE CODE MARKED INVALID when trying to log on to support forum. Very upset about this!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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