An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Webbu, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Webbu:
We have changed our support policy so please read this before submitting your ticket!
- I will only provide support if you are polite! No one likes attitudes, neither do I!
- All items from my portfolio come along with a very detailed instructions manual. These include:
- Installation Instructions
- Customization Instructions for the files default usage
- We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
- All tickets submitted on weekends or during holidays will be answered on business days.
- We only provide support for fixing bugs and questions regarding to theme features usage.
- Please be sure to provide live URL to your site, if you are not on localhost.
- You will get respond to your ticket within 48 hours or 2 business days.
- We do not provide support for additional custom modifications to our items.
- We do not provide support for installation.
- We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
- Special Days will be written here.
- Weekends and Public Holidays
- Our timezone is GMT +2
Frequently Asked Questions
25/09/2014- v1.5 + JQuery version updated to 1.2.1 + iPhone 6 and 6+ splash screen sizes added to index.html + iPhone 6 and 6+ support added to tiles.css + Twitter api and help docs updated. 01/05/2013- v1.4 + Only css > tiles.css updated. For triple double box problem.15/01/2013- v1.3 + jQuery changed version and our template slider plugin have error with v1.9 so we updated entire package. please download latest package. + Just need to change j query version detailed help on this f.a.q. 28/11/2012 – v1.2 + Splash screen codes to index.html + Fixed gallery.html and portfolio.html + Fixed js/main.js + Updated help document for splash screen. 26/11/2012 – v1.1 + Fixed tile size for Galaxy s2 Landscape changed css > tiles.css + Iphone 5 splash screen tag added. 19/11/2012 – v1.0 +Contact form issue fixed. please download if your contact form not work.
Slider not work? ( v.1.2)
Hi if you receive error for camera slider not work. Please change jquery link code below;
This is fixed on v.1.3 you not need to change if you have 1.3 version
Note: This happen because of jquery 1.9 and camera slider have problem. so we changed the jquery version to stable.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.