An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Webbu, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Webbu:
We have changed our support policy so please read this before submitting your ticket!
- I will only provide support if you are polite! No one likes attitudes, neither do I!
- All items from my portfolio come along with a very detailed instructions manual. These include:
- Installation Instructions
- Customization Instructions for the files default usage
- We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
- All tickets submitted on weekends or during holidays will be answered on business days.
- We only provide support for fixing bugs and questions regarding to theme features usage.
- Please be sure to provide live URL to your site, if you are not on localhost.
- You will get respond to your ticket within 48 hours or 2 business days.
- We do not provide support for additional custom modifications to our items.
- We do not provide support for installation.
- We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
- Special Days will be written here.
- Weekends and Public Holidays
- Our timezone is GMT +2
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Hi, can I use this theme on my current wordpress site with another non mobile theme?
You can use Metro Mobile as a separate installaed mobile site like m.yourdomain.com or yourdomain.com/mobile.
When a mobile device visited your site you can easily redirect this user to your mobile site by using our guide which attached into the theme.
Hope this helps
Where can I find Font Awesome Icons? (The old icon’s site has changed)
How can I redirect mobile & tablet devices to my mobile site?
How do i update Metro Mobile manually?
Metro Mobile update is very easy to do;
1-) Download new version of Metro Mobile from Themeforest.
2-) Unzip the downloaded zip package.
3-) You will find metromobile folder in to the unzipped content.
4-) Connect your mobile site’s FTP with a FTP Client.
5-) Open “wp-content > themes > metromobile” folder from ftp root.
6-) Just select all files from metromobile folder in downloaded content to metromobile folder which you have opened from ftp. Then upload.
You will not loose any data while doing this way upload.
I just purchased this theme. In demo, I see “No Slider + Orange Color” option. From where do I enable this? I’m unable to find this option.. Kindly help!
We not included that codes in to the package because you can create them easly. Just main Home page included in demo content. If you want to use our demo preview codes please download link below; Link: http://metromobile.webbudesign.com/home-styles.zip Regards
Hi does this theme work on a regular website or only mobile?
Yes it work you can check link below; Live Address: http://metromobile.webbudesign.com
Can I use this them as a mobile template for my website which work by different theme right now?
Yes you can integrate Metro with your existing Desktop Template. The integration guide is inside help documents.
If you are so kind, you could add a difference between wordpress mobile theme and other wordpress responsive themes?.
There is no differences with Desktop and Mobile Template just my template is perfectly fitting mobile and optimized for all mobile devices. Desktop templates are just make fluid layout with %. And we have 3 column on this template desktop templates have 12 sometimes 16 columns. But you can still use columns on my template because coded with Bootstrap 12 columns can be used with hard code.
Yes so if I have a desktop theme and I want this to be only tablet/mobile theme how can I set it up and alter the settings when the main theme is the one you can edit settings for in Wordpress?
Nop. Just install Metro activate it customize setting from Metro Options panel. After customize is finished Just deactive it and activate back your main template. ?nstall theme switcher plugin follow our help guide steps that is it when somebody enter your site with mobile phone or tablet Metro will be show otherwise your desktop template will shown. If you can’t do it just remain me we can do it together. But believe me it is easy to do when you read our help guide.
HI Amazing layout. Can the top icon be a slider? I assume everything can be shuffled around. Can I add adspace? I am sure that is a simple tweak.?
You can put unlimited slider. On top banner or single box banner anywhere you want. On shortcodes you will see Create tile with slider section. And just create a tile and put your photos that is it. Sorry don’t understand space mean empty space between tiles? If it that you can do it aswell insert one tile with transparent color that function was added. Hope this helps to you.
Q: Any solution on that? Also, the big box image. Is it possible to have that be a slider instead of the smaller sized box? Thanks
A: Yes you can use slider any of tile you want. Big box tile like upside or small tile like icon tile. Our shortcodes have add slider tile command.
How can i use my desktop template and Metro Mobile together?
PLEASE WATCH THIS VIDEO FOR SEE HOW TO WORK METRO MOBILE WITH DESKTOP TEMPLATE TOGETHER ( This is a way to use together. You can use seperate by your theme or use Metro Mobile for all desktop and mobile.)
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.