An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by revaxarts
They will respond to buyers' questions via their own support system.Go to item support
Additional information from revaxarts:
Support is intended to provide assistance to buyers who experience issues, but please keep in mind that items purchased from ThemeForest and CodeCanyon are provided “as-is” with no guarantee of support.
If I determine the issues are caused by user error or are the result of a plugin, I’ll ask that you retrace your edits or contact the developer of the plugin you’re using. Additionally, items purchased through a bundle promotion on ThemeForest are not eligible for support or updates.
For customizations, unless it is something I know off the top of my head or is something I can quickly look up and research, I’ll have to ask that you use other customization services. Thanks!
Why I provide support
Support is not compulsory for Envato authors, but I’m providing it without a charge as a good will gesture in order for you to get the most out of my items.
Before asking questions
Before asking questions, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.
What is supported in support
Support covers getting setup, using features and general bugs/issues with my items. If you require help that is not within this scope, such as on how to use default WordPress functionality itself then I would likely redirect you to external articles or support forums instead.
Customizations and 3rd Party Plugins
Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.
I’m usually online around 10:00 to 21:00 CET. Please note that while I’m always strive to answer your questions as soon as humanly possible, sometimes I’m not able to do so for whatever reasons and I’ll you to be patient during these times.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Author had a Free File of the Month
- Has been a member for 4-5 years
- Author has had an Item Featured
- Author was Featured
- Exclusive Author
- Interviewed on the Envato Notes blog
- Envato Studio (Microlancer) Beta Tester
- Referred between 500 and 999 users
- Bought between 100 and 499 items
- Sold between 250 000 and 1 000 000 dollars
|Created||10 July 12|
|Last Update||31 October 13|
|Compatible Browsers||Gmail, Yahoo Mail, Microsoft Outlook, Thunderbird, Hotmail, Apple Mail|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files|
|Tags||boxes, builder, business, campaign monitor, clean, email template, generator, layout, mailchimp, mymail, newsletter, responsive, retina ready, template builder, windows 8|