93 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

After install, on login through admin, we get “You do not have sufficient permissions to access this page.” Please help.

ThemeRox

Hi, Your user name and password will be the details you had gave at the time of site installation. Its not template issue. My advice is to check the documentation to install Quick Pack and see video tutorial how it works. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United Kingdom
nampara17 Purchased

Hi Guys

How do we make sure all the boxes are the same ‘height’ even though they vary in content – in such as way that they are responsive (e.g. look consistent on both desktop and mobile)?

At the moment the boxes are only as big as the content and as such with content, look nothing like your demo.

ThemeRox

Hi, Replied in mail. Check it from mail. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United Kingdom
nampara17 Purchased

Also…

You use all sorts of “custom variations” on your demo site – how do we get a list of the variations you have used and where they are used – without having to look at each one on your demo site?

ThemeRox

Hi, Replied in mail. Check it from mail. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I cannot upload Custom Logo. Please advise. I have emailed details to support. no response from them

ThemeRox

Hi, Did you check the documentation? We had described all this in to our documentation. Please read that before start your work. I am giving you the online documentation link but it already in your downloaded file. Check here http://themerox.com/documentation/wordpress/metrorox/index.html#!/theme_admin_panel_style read the logo section under style section. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
ahsanmdin Purchased

Failed to import Media “demosample” Failed to import Media “client” Failed to import Media “en” Failed to import Media “joom” Failed to import Media “wp”

ThemeRox

Hi, Check the documentation very carefully to work on the theme. It will save your tons of time. You can take Quick Installation features to get the exact demo site in less than minute. Just check the tutorial hope you will get all your answer. http://themerox.com/documentation/wordpress/metrorox/index.html

  • Belgium
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do you change the “Title” of the homepage (Index) This is the only page were I don’t have the possibility to change it.

ThemeRox

Hi, Go to the menu From appearance and then menu there you can able to change menu title. check the screenshot http://d.pr/i/GDt5. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
ahsanmdin Purchased

No response after a business day? please can I get my money back thank you

ThemeRox

Hi, Please check the mail. All support ticket is updated. Also every one requested to read the tutorial attached in your downloaded file. Now a days getting common request which we already give documentation. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

I am trying to install the dummy content from the files provided however some content fails and we can’t seem to figure out how to recreate the homepage (inc. nav menu). We have viewed all docs/video tutorials.

Thanks

ThemeRox

Hi, Check the Quick Pack Installation Guide line from here http://themerox.com/documentation/wordpress/metrorox/index.html#!/quick_pack_installation. Install the Demo Site in your local server to understand the configuration. Our Template Based on Gantry and for gantry framework for nuv menu you have to use gantry menu widget to published menu. Please check tutorial more carefully it will help you to save your time. Thanks

  • Has been a member for 1-2 years

Hi There,

We bought this theme in a few days ago. I’ve a question. I created some text widgets and I would like to use all the Box Variations but this dropdown contains only the first three boxes: Box 1, Box 2, Box 3

Please help me how can I use all of the Box Variations?

Thank you!

ps: Sorry… I found the solution :) I edited templateDetails.xml file, and insert the two remained options for Box 4 and Box 5.

But I meet a bug: box height sometimes are different… I mean if I create two text widgets and set different Box types, heights are not the same. There are 1-2 pixels difference between boxes, but box contents are the same.

ThemeRox

Hi, To use more box class like box4,box5,box6 just add class with the name like box6 in the widget custom add class field in bottom. For the bug you had reported we did not fixed any height as its not user friendly code style. Every height will be adjusted automatically with its content. But if you need you can fixed it or can apply small css to like height of the text or padding to make it same height. Thanks

Default-user

Hi, thank you for your reply. Yep, it works ;)

ThemeRox

you are welcome.:)

  • Has been a member for 1-2 years

Hi, here is another question. I saw on the theme preview a Newsletter section at the bottom (above row of the copyright). How can I make such forms? Metro Rox theme is provided the Contact Us Form plugin / widget made by KenmoredesignStudio. I could not use shortcode of this plugin to make a newsletter subscriber form.

Please could you give me an adice how can I create such newsletter form?

Thank you!

ThemeRox

Hi, For news letter subscription form you can use plugin like http://wordpress.org/plugins/newsletter. As its need to be functional.After that they will say you how to put form by their documentation. What you need to do is edit their class as designed class and it will keep the same style. Thanks

Default-user

Perfect! Thank you!

ThemeRox

welcome. :-)

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Netherlands
rafilcity Purchased

wp-content/plugins/gantry/core/gantryloader.class.php): failed to open stream: No such file or directory in \\192.168.0.100\LOCALUSER\webvoorsp\wp-content\plugins\gantry\functions.php on line 85

I’m getting this error :S

ThemeRox

Hi, Did you work on less? Check there if you write everything well. Its possibly for less error. If not then install gantry plugin again. Check documentation to edit or customize the theme. We have a strong documentation with video tutorial. Also advice is to use Quick Installation pack as it will save your tons of time. :)

rafilcity
rafilcity Purchased

Hi, I did not have chance anything. And now i did install the theme again like the documentation video, but i still get the error :S, but thanks for the tip it saved me munch time as the first time :P. I have a bit php knowledge, so i thing he can’t load some file? in gantryloader.class.php? It is also possible that my server does not allow something

ThemeRox

Can you please install it on your local server to be confirm about server php version. Probably its for your php version. But to confirm that install it to your local pc server first. Before installation please configure your server php runtime check tutorial here http://php.net/manual/en/errorfunc.configuration.php

rafilcity

and witch php server version is required ?

ThemeRox

Upper 4.0. But You can use any by normalize php.ini Thanks

  • Has been a member for 1-2 years

Sorry to disturb you again, hope this is my last question / problem.

(Sorry for my bad english)

I installed WP as a normal single site. Set up theme, made page and menu structure fully, uploaded some sample content. In the meanwhile my client said he needs multistites. Okay… I installed wordpress multisite exactly as the codex explains.

I got no errors during installation progress. After (network) installation I created one subdomain site.

Then I checked the sites in the browser and I met some errors in the Firebug:

For the main domain: “NetworkError: 500 Internal Server Error – http://mydomain.com/wp-content/uploads/images/presets/preset6/main-bg.png" “NetworkError: 500 Internal Server Error – http://mydomain.com/wp-content/uploads/images/presets/preset6/socialsprite.png"

Then for the subdomain: “NetworkError: 500 Internal Server Error – http://site1.mydomain.com/wp-content/uploads/sites/2/images/presets/preset1/main-bg.png" “NetworkError: 500 Internal Server Error – http://site1.mydomain.com/wp-content/uploads/sites/2/images/presets/preset1/socialsprite.png"

Firstly I tried to copy missing files to the appropriate folders. It worked. Then I tried to fill up the page with widgets for the subdomain site. But nothing happened. Widget holder checkoxes are checked but the widgets disappeared from them.

So it seems pathes are wrong in some cases and I can’t use widgets for subdomains.

Can you help me in this issue?

Thank you in advance!

ThemeRox

The first thing is I do not really understand what actually you are facing. May be you need to explain correctly. Also first advice to read our full documentation first as there we had added hundreds of page tutorial to save your time and also give you relax on work. So first read the tutorial you will find in your downloaded main_file. Thanks

Default-user

In short: it seems theme does not support multisites.

ThemeRox

Hi, Our theme based on gantry and its support multisites. Check this for more information http://bit.ly/143Mpef. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello, myself saurabh. I want to buy theme rox but before that i want to know that how can i install this theme on one click methods like hostgator provide. As i m not tech professional so for me its very tough to install it by winamp or xamp.

thanq waiting for response.

ThemeRox

Hi, We have Quick Install Pack by which you will get the exact demo site in less than minute also we have some dynamic option by that you can change primary things as you do not need to do any code. You can check all the tutorial from here http://themerox.com/documentation/wordpress/metrorox/index.html also can have a look how you will install exact demo site in less than minute http://themerox.com/documentation/wordpress/metrorox/index.html#!/quick_pack_installation. Hope it will help you to decide. Thanks

Default-user

I m so sorry i m not able to understand these technical things. Is it possible for u to install the theme on the server?

ThemeRox

Yes its possible.After purchase just just mail us by this form http://themerox.com/supportticket/ with you purchase code with cpanel details. We will help you to install it. But for custom installation you may need to wait 1 days to 3 days to get respond with the installation as its custom request. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I’m trying to install this theme for a client who purchased it yesterday and am getting the following error after I activate the theme:

Fatal error: Call to a member function get() on a non-object in D:\Hosting\8965016\html\dri\istanbul\wp-content\themes\rox_metro\index.php on line 14

Server host is Godaddy. Gantry Framework is active (4.0.6). The WordPress version is 3.5.2.

Any help would be greatly appreciated.

ThemeRox

Hi, Hi, Its for your server php version. Please configure runtime configuration. Check tutorial here http://php.net/manual/en/errorfunc.configuration.php If you are working on new project then advice to install our quick start pack. It will save your tons of time because in minute you will get the exact demo pack.You can check all tutorial here http://themerox.com/documentation/wordpress/metrorox/index.html

Default-user

Thank you for the reply, but it’s not very clear what I’m supposed to do. I tried creating a php5.ini file and placing it in the root folder of the server, but that broke everything until I deleted the .ini file. Now I can see on the first page of these comments that someone did fix the same issue by doing this. Is there a more direct solution that’s available because I don’t quite see what I need to do from reading that configuration manual?

Thanks

ThemeRox

If you do not able to upgrade the ini file just off error reporting as all the report and warning for php version issue. You can make display_errors to No. Hope it will solve the issue. Thanks

Default-user

Ok, but there is no php.ini file on the server already? Is there a file that I can download and use?

ThemeRox

No. You need to ask to your server provider to update php version. Thanks

Default-user

Ok, the only way I was able to fix it was to switch from a Godaddy Windows server to Linux.

I just have a few more questions please. I uploaded a custom logo, and if the logo is larger than a certain size, it causes the whole menu to move up.

Also, if I choose the small icons for the menu items, the menu does floats far above the body.

Lastly, the info in the “Clients” box does not center, even in the live preview here, it’s showing a bit to the right and some of the text is not visible.

ThemeRox

Hi, If you have a bigger logo then you have to make the manu small or you can decrease fontsize. Its working like for 100% width logo taking 30% and menu taking 70% but if you want to give 40% to logo you have to adjust menu width as 60% by disabling some menu item or by decreasing font size. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sociomix Purchased

I have mailed you the details of my cpanal. please install it asap.

Default-user
sociomix Purchased

still waiting.

ThemeRox

Is there you mailed from saurabh pandey? I had just found it in spam. So for it makes so much delay. As usual we do not check spam mail as it contains spam.Check your mail settings. Also I just mailed you please check the mail. Thanks

Default-user
sociomix Purchased

heyy, thanx alot for helping me out. i m still not able to install it. i have deleted that database. If you find database then delete it n install wordpress. I am so sorry this is my 1st website thatswhy keeps troubling you that much.

thanx again. have a nice day

ThemeRox

Hi, As I had reported you as I had uploaded the files there in your public directory.All are now do a regular wordpress installation with that files.Here is the step for regular wp installation.1. Unzip the file I had uploaded and then go to your domain like www.yoursite.com and then wp installation will appear just follow the step and do next. Create a database and user from cpanel and connect it after that just make finish the installation. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am thinking of purchasing this.

I want to create my own set of links. If I use your theme, can I use the css to create metro style tiles for my own content?

I want to create a set of links and show them as tiles.

ThemeRox

Hi, Sorry I did not understand your question. Can you show me a screenshot which part you actually you are talking? And what about tiles? Thanks

Default-user

Can you look at this: http://themes.simplethemes.com/skeleton/button-styles. See how the shortcodes are used. Can I create tiles in your theme using shortcodes like that

ThemeRox

Hi, Check it from here http://themerox.com/themeforest/wordpress/metro_rox/?page_id=21. Everything you can do from shortcodes by pure bootstrap :). Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do you show a date archive? Is it a set of tiles? Thanks, - Nilanjan

ThemeRox

Hi, Sorry I did not understand your question. Which part are you talking?

  • Has been a member for 1-2 years

Dear ThemeRox,

I’ve 2 questions.

1) Is it possible to add or remove items to the “Client Says” widget? So what if I have more than 4 clients. “Client Says” widget allows 4 items only. And in another case: I’ve 2 clients says items but all the slideshow-nav buttons appear. How can I resolve this? So I want to see only two nav buttons.

2) Is it possible to extend social icons? I would like to make a linkedIN social also. But no options to make this.

Thank you!

ThemeRox

Yes its possible and I am submitting an update today or tommorrow what will solve your all problems. Thanks

Default-user

Thank you for your reply. A solved the linkedIN problem, but my first question is not answered yet. The update what is solve this issue is not published.

Please could you give me some advice how can I resolve this problem with “Client Says” widget?

Thank you in advance!

ThemeRox

Hi, Email us here support@themerox.com I have updated file to give you. I was updating wordpress version so its going late. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

I have a question, on my home page gives me option to have some colors in the widget but I want to change the colors for the Box2 and I could support Box3

ThemeRox

Hi, In widget you have option to choose class box1-box3 and for 4,5,6 you can add class like box4 in custom class option. Its simple. Also if you want to change any class bg color just goto style.less and search for .box you will find all the classes. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United Kingdom

The latest update seems to stop the carousel from starting automatically – the same goes for the testimonial slider? Where are the sliders kicked off for the javascript?

ThemeRox

Hi, In last update we had used bootstrap carousel and by default it do not have auto scroll functionality. But for final update we will add auto scroll functionality. We did not oficially release update yet. So it will be with update here. Thanks

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