Contact the author
This author will respond to buyers' questions and provides limited support through their own support system.
Additional information from TheMetroGuy:
Apart from posting on ticksy http://themetroguy.ticksy.com, You may also reach me on my email chaitanyavrk[at]gmail[dot]com or using the form on my themeforest profile page.
You need to provide your purchase code when writing directly to my gmail, at