188 comments found

js7492 Purchased

i just purchased this theme and wondering how to get slider to appear properly. notsure where to add this

EskiLabs

Hi js7492,

Our support policy is via the support forum only, not via email, telephone or ThemeForest comments as this isn’t the right place to be discussing technical issues, and also the fact that our support forum enables us to provide a better support experience and builds on a knowledge base for other users to access.

I’d like to make you aware that your $45.00 purchase was for a single license to use Metrolium, support is actually provided as a gesture of good will by authors and free of charge. It is not a requirement of Envato marketplaces for us to support our products.

I’d ask that you extend us the same courtesy and respect as we show you and work with us so that we can help to resolve your issues as quickly and efficiently as possible. Refusing to work inline with our policies and being demanding/rude isn’t going to help resolve matters. With that said, we do reserve the right to refuse support.

Default-user
js7492 Purchased

first off that wasnt being rude, second i did message on the support ticket area and havent heard any response

EskiLabs

Replied to your response.

Hi, quick question, is the Theme compatible with the latest update to WordPress 4.0?

Thank you!

EskiLabs

Hi dianatrujillo,

Whilst we haven’t yet tested it with 4.0, I don’t expect there will be any issues. As is always the recommendation, do make a backup of files and database before upgrading, particularly to a major version, so that you can roll back should something not be right, but give it a try, If you do find any issues, let me know and we’ll give them resolved for you quickly.

There is a security issue with Shobiz Pro and Revolution Slider http://marketblog.envato.com/general/plugin-vulnerability/

Metrolium has both.

Will there be an update regarding this?

EskiLabs

Hi persiusx,

Apologies for the delay in reply, I have been off sick. I will be preparing an update today. I’ll get back to you once the update has been approved and is ready for download via ThemeForest.

persiusx
persiusx Purchased

Hi Eski,

You said you updated this 2 months ago but themeforest shows 23 March 14, is this not updated correctly?

EskiLabs

Hi persiux,

I’m not sure why the date’s not updated, but we are about to release Metrolium v2.0 so best to wait for that now, which will be released this week.

Also wondering the same thing. I got an email from Envato with a link to download the theme, but it’s the same version as the last update, i.e. v1.2.

EskiLabs

Hi gordonblackler,

My apologies for the delay in reply, I have been off sick.

Also wondering what? I assume you mean about an update? If so, there’s an update pending which will be available for download via ThemeForest shortly.

Hi, I just downloaded the theme to make sure I have the Revolution Slider bug fix. I replaced the theme and child theme via ftp and then deleted the revslider plugin, but when I log back in there is no option to download/install it. Instead I get the following error:

The plugin revslider/revslider.php has been deactivated due to an error: Plugin file does not exist.

Did I do something wrong? Thanks.

EskiLabs

Hi,

Have you looked in wp-content/plugins to see if the revolution slider plugin is actually there? If it’s not, the error is reporting correctly, that it does not exist. You can reinstall plugins via WP admin by going to Appearance > Install Plugins.

If you need further assistance, please create a support request over on our support forum and we’ll help you out.

Default-user

Hi, I had deleted the plugin manually from the Plugins folder. I didn’t see the Install plugins link in the Appearance tab. It’s done now. Thanks for the help and quick response.

Hello,

I’ve bought this theme few weeks ago. I’ve got problems to customize the colors of my page. I tried to change permissions, as installation guide explains, but It had non results.

When I’m changing the colors on customize page I can see the changes in the right side but, when I push Save, nothing happens and then my page comes again with the default colors… What can I do?

Please help me I need to customize as soon as possible.

EskiLabs

Hi myzerostudio,

My apologies for the delay in reply, I’m not sure how I missed your message but I did. Have you resolved your issue now? If not, please post on our support forum.

It certainly sounds like a permissions issue, and we get this a lot, one of our most frequently asked questions. The reason being is that if the changes don’t persist, it’s likely the CSS file with the style overrides couldn’t be written.

salomone Purchased

Hi, I am using Metrolium and I have an inquiry regarding the backend. In the Catalogue list view I do not get any filter by category, which is a bit annoying since I have a great number of items. Is it normal or did I set something wrong? If it’s the default theme behaviour, could you recommend any hook that could be used to put it up?

EskiLabs

Hi salomone,

I’m not entirely sure what you mean by “Catalogue”, Metrolium doesn’t have a catalogue? If you could please re-post your issue with as much detail as possible on our support forum, including a screenshot or link to the page in question might help to provide greater context.

Default-user
salomone Purchased

Hi, I actually meant Portfolio and the list view of all projects in the backend. I would like to be able to filter by categories in that screen… I’ll re-post the issue on support forum as you suggested.

Thanks

EskiLabs

Hi salomone,

Have you added any categories in WP admin and assigned projects to categories? If not, you won’t get a filter.

If you require further help/instruction, please post your question on our support forum and we’ll then provide screenshots to provide more context.

i have a quick question, I would like to have a clean look and want to get rid of the boarders around the site. I looked for the CSS for this and cant find it anywhere, can you please help.

Right now they are all grey with a box shadow look.

Thanks Caroline

caroline1

this is for the narrow (not wide) option for site

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