I’m also having an issue with your builder on MailChimp.
I sent you an email last week, without any answer from you.
Please answer, thanks.
Zzzzz … still waiting for an answer.
Ok, still get no answers from you, so I will ask for a refund.
We do not provide support on comments tab .. please open a ticket on our support forum or try to contact us at firstname.lastname@example.org
if you have already conacted us please re-send your email .
Thank you so much for using our products .
We are currently using responsys for sending out emails.
Will your product function with that?
Hi Simon Radomski
I actually have a few questions. I purchased this because it looked great! Good job! Here are my questions:
1. Do I edit this HTML template on a web editor such as dreamweaver? If so how do I save it or apply it to an email?
2. Does this work for most mail platforms? Apple Mail, hotmail, yahoo, gmail, etc.
3. Does this export to a .com? Or turn into an image to put inside of an email? I’m confused as to how this gets into an email. I know its a dumb question but i’m fairly new to this.
Looking forward to a quick reply!
I will be contacting ENVATO to get a refund. Thanks.
What a dreadful template. Paddings and margins are a mess when viewed in various clients and in the Gmail App it completely falls apart.
I bought this template because I had no time to design and build one of my own (I usually do) and if I had delivered this to one of my clients, they would be well dismayed.
Please Litmus this template thoroughly and go through every block type with a fine comb. The design is beautiful and worth continuing use, but the HTML is appalling and inconsistent.
Does this template work with constant contact ?
The Html version will work with major Wysiwyg editors .. just try it if you face any issue contact us at support
We are having problems with displaying the template in MailChimp. It is not showing the whole content. Is there any way to fix it?
Here’s the screenshot http://d.pr/i/sSRv
Please contact us at email@example.com and we will help you in everything.
My template is very sticky in mailchimp. The only issue i think I may have is maybe how it was uploaded. I dont know. I have emailed you- so you need not post that generic message. I’d appreciate an email response to help me. Thanks! It’s sticky, but I love it.
Please check your email inbox we have replied to all the messages we received. if you need anything else please contact us at firstname.lastname@example.org and we will help you in everything.
Doesn’t work with Outlook..especially the social icons…support was contacted but no answer
We will reply to you right now, thank you for contacting us.
I’ve solved the problem…it works fine
Great, we are glad to hear that, wish you the best with your project.
Dreadful Gmail support…
We have received your email, a reply was sent to you, please check it ou, thank you.
warning to purchasers…don’t bother. Poor support, poor tool…it simply does not work.
EG Sent a query 2 months ago…heard nothing back
We are sure that we reply to all the messages we receive, if you didn’t receive a reply it means that we didn’t recieve your email.
Please resend your email again at email@example.com and we will help you in everything.
Hey, just wanted to know if you still offering support for this product since I´ve noticed some complaints
Yes of course we offer support for all our products, just email us at firstname.lastname@example.org and we will help you with everything.
Hi I have a question, when I add an image to the template, from where is this image loaded? – Im new to email marketing
When editing images inside our builder you have to put an absolute link to your image something like this (‘http://www(.)yourdomain(.)com/image.jpg').
I have many issue with your builder on Mailchimp. It does not work properly. I have opened a ticket some days ago without any your reply.
BAD CUSTOMER SERVICE and bad purchase for me.
We have sent you a reply.
Template crashes in Android Gmail Client. Android 4+
Authors doesn’t reply to support tickets.
Don’t recommend to buy
I will be contacting envado for a refund also. Just bought this POS. If I know you we’re providing this the way you choose too I would have never bought it. Plus it doesn’t work. I wasted at least an hour creating two templates and lost both of them before I could dl them. WHAT A RIPOFF!
You didn’t provide us with any information about your issue, and you will ask for a refund ?
You have no reason to do this until we couldn’t find a fix or replied to your email.
I told you the reason and yes I am asking for a refund. Your product description says and EMAIL TEMPLATE not a email template webservice that honestly does not work. I spend an hour composing an email “TWICE” and everything was lost “TWICE” before I could even save it…Yes I want a refund and I warn everyone that is considering this EMAIL TEMPLATE IS NOT WHAT this product is…
And don’t ask me to create an account with you for support. If you can’t provide answers to questions people ask something wrong.
Yes it’s an email template , there is a 3 versions included in the package ( Mailchimp , Campaign Monitor , HTML version )
The online editor is only a Free Tool to help you get fast customizations and not a complex software.
You can still use the mailchimp version in their editor which is linked to your username and account so you can save your previos editions.
where is the actual html version. The html file I receive was a link to your site.
you know what. I just found it and I feel like an idiot! Geez man, all I got was a link to your site to create the email and have it zipped and downloaded which I had a bit of an issue with sending my email to your server and when it crashed on my spending so much time compiling an email “twice” i gave up on it. I didn’t think you included the html version. I found it. and I am sorry. You need to make this a bit more obvious that you’ve included a folder that includes the html version. Again I apologize, I was so wrong!
my main issue with the email editor was I’d loose the complete email so easily trying to compose the email. It’s not a bad idea but first you have to convince ppl you’re not collecting ppl’s email on your server. I believe that will help with someone like me… which i have been known to be an ass to some…but I have a way with logic ;)~
Hi gfxguru , Thank you so much for your feedback.
Yes, in the description of our item here on Themeforest it’s say that a Html verison is included in the package in the
For the builder it’s only a Beta version and it’s a FREE bonus access given with the template.
Note : What we sell is the HTML email template not the builder.
We will notice everyone that we aren’t collecting emails and that our builder is simply a bonus in beta version that will be improved with our buyers feedback.
Thank you again and don’t forget to rate our item.
Beautiful, super clean template. I wish I could use it with the MyMail plugin for Wordpress. Do you think it could work with this?
Unfortunately its not compatible with MyMail plugin for wordpress.
Do you plan any support for that in the future?
Yes its already in our plan.
Can I do a mix and match of any shown modules to create my own template?
Yes of course you can do that, either in our email builder or in mailchimp and campaign monitor editors, you have the choice
Hi guys, this is a beautiful template. However I have also lost 2 email layouts and hours worth of work using the ProMail builder.
I appreciate that it’s a free software, but for people like me (with little time to learn html coding) it’s a HUGE selling point. You could tie my into your themes forever if this only worked properly.
I would stop stressing the fact that it’s free as a way to justify it’s issues, and start concentrating on fixing it before a lot more damage is done to it’s reputation.
As I mentioned, I see ProMail as a gateway to keep people like me as repeat customers.
Hopefully you’ll fix this in the future and I won’t loose any more hours of work.
Please tell us what issue concretely you are facing ?
Quick pre-sale question:
Is it possible to change the medium gray main background color easily?
Yes sure .. via builder or via simple editor text .. a lot of easy ways to do it
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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