55 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users

Clean Design ;)

promail

Thank you so much

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • United States

Great looking templates.

promail

Thank you Callmaya, glad you like it.

  • Referred between 10 and 49 users
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Sold between 1 000 and 5 000 dollars

Nice layout!

promail

Thank you so much .

  • Bought between 1 and 9 items
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years

Clean Design and wonderful Promail , GLWS :)

promail

Thank you akedodee, wish you the best :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Looks perfect ;)

promail

Many thanks MoonStar :)

  • Europe
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in a Mini Bundle
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users
  • Bought between 1 and 9 items
  • Exclusive Author

Excellent job Promail ;)

promail

Thank you Atlaspix, you are the best !

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi, I installed on Mailchimp and I can’t move modules around or turn it off. What can be the problem?

MK

promail

Hi lidostudios,

We have tested every single file in mailchimp and everything worked very well.. please contact us at supprot@promailthemes.com so we can help you with this

Thank you

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

This is the best email template i’ve seen here , love your works :)

promail

Thank you ecomputing

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

I cant edit the templates in mail chimp. Cant find out the problem.

promail

We think this a mailchimp editot issue… if we rceived any informations from them we will tell you.

Thank you

Default-user

Al my other templates are working fine?

promail

Hi Markloose,

We have no issue with metromail in mailchimp editor…

Anyway please contact us at support@promailthemes.com and give us more information about your problem and we will assist you through it

Thank you

  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years

This is a GREAT TEMPLATE , i love your designs and works , good and nice job .

promail

Thank you so much RatsCode

  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Europe
  • Referred between 10 and 49 users
  • Exclusive Author

To all our customers

We have just released a new update for Metromail 1.1 that fxes some few bugs in MailChimp

if you need support , email us at support@promailthemes.com

Thank you for using MetroMail.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

Interested in purchasing.

Can I use this template with aweber?

promail

Hi MENprovement

The template include an HTML version that is compatible with aweber

Thank you for your interest

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Promail,

I ran a design and spam test on Layout 8 template in campaign monitor and turns out this layout has some major rendering issues with the following:

1) Yahoo Mail – renders it to mobile 2) Apple Mail 5 – large white area’s no content showing 3) Lotus Notes 8 renders the main image with calendar date and floated content with social icon below out of skew 4) Outlook 2000 same as lotus notes issue 5) Outlook 2003 same as lotus notes issue 6) Outlook 2007 font being stripped out and all different fonts 7) Outlook 2010 font being stripped out all different fonts 8} Outlook 2013 font being stripped out and all different fonts 9) Outlook xp same as lotus notes issue 10) Thunderbird same as lotus notes issue

I don’t usually have trouble with any of your templates that I have previously purchased but this one was requested by a client of mine.

The client likes the template..are you able to action a fix on it please?

and highlight any new code insertion as I have created a new file with the clients branding…sorry to ask but it’s urgent?

Here’s the test link as per in your files downloaded (no client branding in this test). http://email.groovymail.info/screens/r/8830C36F312FDB33

I’d really appreciate some help?

Cheers Lee Carnegie

GroovyMail

I’ve sent an email to your support address too.

promail

Hi GroovyMail we will reply to your email , Thanks

GroovyMail

Hi Promail still awaiting what’s happening with the template and how long this will take? I need to be able to advise the client? I’ve sent an email to support too.

GroovyMail

I used attribute td width=”100%” this seem to fix the font issues for outlook

GroovyMail

Hi promail, I still haven’t had an update and its taken you over 17 hours? Is this your standard customer service to those that have purchased your templates? One email stating please contact support is not great customer service at all..I want update as to where you are with this template fix??

promail

We are currently investigating the issues you have reported , the template works very fine but in few clients it have some very small bugs .

Please wait for the update .

GroovyMail

I’m unsatisfied with the lack of communication and good customer service. It’s taken you over your 12hour period to advise an update? A client has specifically asked for it and I have provided you with the test from campaign monitor.

Microsoft 2007,2010,2013 and Yahoo Mail are major issues for these clients.

When is likely to be resolved?

promail

We have replied to your email :) , Thank you .

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hi nice work, I installed on Mailchimp and I can’t move modules around or turn it off. What can be the problem? have you fix this yet can you let me know what to do thanks

promail

Hi rockimaging,

Please contact us at support@promailthemes.com and we will assist you in everything

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Excellent product! My question: What is the recommended size for the logo in pixels when using Mailchimp? I keep getting a stretched logo when I upload it to the Mailchimp interface.

Regards, Cris

promail

Hello Cris.

Thank you for using Matromail, please can you contact us at support@promailthemes.com so we can help you in this.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

mm it is not working on MailChimp. Send a email to support and they answer me quickly sending me a “fixed” file. Id didnt work either.

Im waiting for response.

I will keep posted about how it goes.

promail

Hello Carlos.

The template works great on Mailchimp please note that you have to import it in the campaign section.

Here is a video tutorial on how to do it.

http://promailthemes.com/seven/video.mov
CarlosPB27

Thank you. I fixed the Star Rating.

promail

Thank you so much, for anything else please let us know.

  • Sold between 50 000 and 100 000 dollars
  • Has been a member for 1-2 years
  • Bought between 1 and 9 items
  • Europe
  • Referred between 10 and 49 users
  • Exclusive Author

To all our customers , Metromail 1.3 is available.

We have just released a new update for Metromail 1.3 fixing some few bugs in Campaign monitor, and we have also fixed some issues with email clients compatibility.

This release was about making metromail a fully compatible email template , ready to use on any device and rendring perfectly on all major clients.

If you have any request , email us at support@promailthemes.com

Thank you for using MetroMail.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Singapore

Hi promail,

It does not work properly in Android’s Gmail app. Is there any way to fix this?

I have emailed you but have yet to get a reply.

Thanks.

promail

Hi ThemeStage.

We have sent you a reply please check your mails.

Thank you

Default-user

Hi, in your email you said you would investigate it, but I have yet to receive any further reply.

promail

Please check your mails

We have sent to you a reply, thank you.

Default-user

Hi promail,

I love the design of this template. However, I find your support emails unsatisfactory. You have not provided any real answers to the issues I raised.

In case anyone stumbles across this comment and is facing issues on Yahoo Mail, I have found a solution:

http://pastebin.com/eCSN09D5 (steps included)
promail

Hello ThemeStage.

If you are Eduardo Augusto we have tried to send you many emails but we keep getting A failure delivered message…, we reply to every email we receive and everyone is satisfied with our support.

If this is the case please give us another email adress so we can contact you.

Thank you

  • Exclusive Author
  • Has been a member for 4-5 years
  • Romania
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users

hello, is it possible to use with aweber ? thx.

promail

Yes it works you have just to import the HTML version.

Thank you

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

this dose not work in mailchimp

promail

Hello rockimaging.

There is no issue with the template in Mailchimp, it works perfectly.

Please make sure you import the template in the campaign section, if you need help please contact us at support@promailthemes.com so we can send you a video tutorial.

Thank you

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