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good theme, but I have the same problem as user “roudox”, who wrote about it 3 month ago: “When the app is used on my mobile device, and I try to enter data into any of the forms, the page reloads”. It works fine on my PC and Iphone, but problem appears, when I use the forms on Samsung Galaxy (S3, S4). When Galaxy keyboard appears on the screen, js script automatically recalculates the height of the window and page reloads.
Please tell me how to fix this problem on Samsung Galaxy.
Thanks for appreciating our theme.
Could you please open a ticket at multia.ticksy.in. We are working on the issue and will drop you a mail as soon as it gets fixed.
Hi, the html 5 video does not work in Firefox on your demo or downloaded files, could this be fixed as it does say it is Firefox compatible, thanks.
Maybe it is taking time to load, but it working on our browser. Kindly Check again
Hi, How can I make the rain or snow effect only on one page IE: homepage
Hi, can you please open a ticket on multia.ticksy.com
Hi, is there a way to slow down the snow effect?
Does the video need to be a certain size in order to play? I have a mp4 that is 12.mb and will not play. However, when i switch it out with the sample video, it works.
How do we make the email field disappear after the User enters their email and it successfully gets sent off? The email field should disappear and just display the Success message. If error message, then the email field should still be displayed?
Hi can you please raise a ticket at Multia.ticksy.com
I was thinking of buying this template. A few questions though: doesn’t come with installation guide? Also: is it possible to loop a particular fragment of youtube video instead using the whole video? For example, say I need to make a video backgound via youtube video but I want the video to start from 30th second (instead of 1st), Is that possible?
Hi Welovedoka, We have provided proper documentation with this template as well as our support help you if you have any query. You can raise a ticket on multia.ticksy.com or mail us firstname.lastname@example.org. You can show youtube video by fragment with looping. Please refer http://loopthetube.com/
Hey guys, I sent you an email with a couple of questions from butorina.ca domain
Hi, will check and get back soon
Thinking about purchasing this theme.
When the page is loading can you change the loading icon?
Hi the loader can easily change. We can help you with it once you buy the template.
Hello, I’ve purchased and love this theme. I can understand the video not working, but I’m having a hard time making my photos show up in mobile. Is there something that I can do or that I’m overlooking that would make them be as responsive as the rest of the site?
Hi can you raise a ticket at Multia.ticksy.com
Hi, is there a known issue with the contact_me.php script when working in subfolder?
I have noticed that everything works fine in root folder, but not on subfolder.. Just getting “null” when trying to send form. (all files are in the subfolder, nothing missing)
Could you please check on your own sys and guide me to a solution?
Thanks in advance
Hi, Can you raise a ticket at multia.ticksy.com. We will help you out.
I’m having a LOT of trouble receiving messages from the contact form if a “Gmail” address is used. We have sent test emails to this mail account numerous times from actual Gmail accounts and are baffled as to why this
is occuring. Is there a fix for this or no?
Hi please raise a ticket to Multia.ticksy.com. We will fix he problem for you right away.
Okay I did, it’s ticket # 654442. Thanks!
Hi, We will reply back today with the same.
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