Discussion on Milano - Responsive Magento Theme + Blog Extension

1420 comments found

Dear customers,

Lately we receive a lot of e-mails with customization requests. As most of you already know we are always trying to assist our clients so they can get the best of our themes, but if you wish to have a bug free improved and functional theme which is more valuable for money than now we need our time to prepare and test it. Unfortunately 80% of the time we dedicate to a customization which actually is not our responsibility.

Also we notice that huge amount of the requests are for customization of the theme which has been modified already by a third person. In that case we cannot be useful as we are not aware how the changes have affected the original files and codes. As a result we take the negatives of the non working theme, although it is not our fault. Due to this from now on we will not proceed any customization in case the theme has been previously customized/modified.

Thank you for your understanding.

ShopShark Team

azik123 Purchased

pre order question! If you remember we have discussed several things about the theame and you were very helpful. I have last two questions which are very important for me to have in this theame 1st is it possible to show facebook like button under each product? 2nd can I show one price for one country and other to the rest of the world ?

Thank you for your respond I would defenetly purchase this theam if the above mentioned things are possible

ShopShark

This is an extension you can buy, in Magento you can set many store, but Magento is not redirect the visitor on different stores automatically.

The Geo Localization plugin could be bought separately i don’t know which one is the best but a research must be made before.

Below an example.

http://www.magentocommerce.com/magento-connect/store-currency-auto-switcher.html
Default-user
azik123 Purchased

Thank you very much

ShopShark

You are welcome!

azik123 Purchased

Hi there I am having trouble with instollation there is an error Error log record number: 1400416600700

Default-user
azik123 Purchased

and could you delate store selector, buy this tamplate link on the top and all of the products whch have been listed in the theame

Thank you very much

ShopShark

Thank you very much Abdullokh,

i see your ticket, i’ll check what’s happen and I’ll get back to you shortly.

Default-user
azik123 Purchased

OK thank you for great support

tirahcc Purchased

Hi Team, thank you for you help for a long time. However, I sent an email two days ago but I didn’t get reply yet. Could you please take some time to answer my question? Thank you very much. : )

ShopShark

Hello Tira, i have seen the ticket, i am going to close it because there are 46 replies and it quite hard to check all the history. Now I am going to open a new one with your last question.

Default-user
tirahcc Purchased

okay. Thank you very much. :)

ShopShark

Hi Tira, i have just create a new ticket, just give me 30 min to talk with my manager, i’ll get back to you shortly.

You guys installed the theme with all the categories, products and the “Buy this theme” tab on the right. We need to have this fixed ASAP! I responded to the ticket but no one has gotten back to me.

ShopShark

Thank you for your notes.

Default-user
corinne094 Purchased

Actually, these aren’t “notes” – these are questions. I’ve sent ticket #679064 last week and still no answer. Now we are on day 5. Thanks for nothing!!

ShopShark

Corinne, on 29th you wrote 6 questions, on 31st asking for a refund, these are not 5 days. I have already contact Envato to refund you and this is not my job. I hope they will refund you a soon as possible.

MeatDuck Purchased

@corinne094

To remove the store selector on the right, you must go in:

1. System -> Configuration

2. General -> Design -> Footer -> “Miscellaneous HTML”

3. Delete the code inside

Save

ShopShark

Thank you MeatDuck!

The customer support it’s closed. We’ll be back answering queries Monday morning.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

ShopShark Team :)

At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.

The new support system is available here: https://www.shopshark.net/clientarea/

Please note that before you can send a support request, you will need to register.

Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/

A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/

However, please note that some articles are only available for registered users.

You can still send support requests to support@shopshark.it, support@shopshark.eu or support@shopshark.net and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

Thank you The ShopShark Support Team

@Meatduck

Thank you very much!

lkyip Purchased

Hello,

I failed to import the Milano_Quick_Start_Database_1_7_4_3.sql to MyPhpAdmin, with the following error message:

- - Table structure for table `adminnotification_inbox`—CREATE TABLE IF NOT EXISTS `adminnotification_inbox` ( `notification_id` int(10) unsigned NOT NULL AUTO_INCREMENT COMMENT ‘Notification id’, `severity` smallint(5) unsigned NOT NULL DEFAULT ‘0’ COMMENT ‘Problem type’, `date_added` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP COMMENT ‘Create date’, `title` varchar(255) NOT NULL COMMENT ‘Title’, `description` text COMMENT ‘Description’, `url` varchar(255) DEFAULT NULL COMMENT ‘Url’, `is_read` smallint(5) unsigned NOT NULL DEFAULT ‘0’ COMMENT ‘Flag if notification read’, `is_remove` smallint(5) unsigned NOT NULL DEFAULT ‘0’ COMMENT ‘Flag if notification might be removed’, PRIMARY KEY (`notification_id`), KEY `IDX_ADMINNOTIFICATION_INBOX_SEVERITY` (`severity`), KEY `IDX_ADMINNOTIFICATION_INBOX_IS_READ` (`is_read`), KEY `IDX_ADMINNOTIFICATION_INBOX_IS_REMOVE` (`is_remove`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT=’Adminno[...]

Default-user
lkyip Purchased

sorry problem solved.

Hi, when I try to set up the Amazon Cloudfront and change the Base Media URL to http://example.cloudfront.net/media/ (and the secure) the website become crazy… why?

ShopShark

Hi, if you mean SSL there should not be outer links included i.e. something to be loaded from a outer website. Otherwise there might be a problem with the website.

At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.

The new support system is available here: https://www.shopshark.net/clientarea/

Please note that before you can send a support request, you will need to register.

Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/

A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/

However, please note that some articles are only available for registered users.

You can still send support requests to support@shopshark.it, support@shopshark.eu or support@shopshark.net and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

Thank you The ShopShark Support Team

tirahcc Purchased

Hi Team, are you still working on my ticket? ticket No 812434 and 805714, because my dropdown of menu doesn’t work again and my product page shows nothing.

ShopShark

Hello Tira, we are still working on the customization. As i already wrote you after the customization will check this issue.

The customer support it’s closed. We’ll be back answering queries Tomorrow morning.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

ShopShark Team :)

Where are the instructions for the Revolution Slider in the PDF documentation instructions? I looked through every single page and do not see it.

Default-user
corinne094 Purchased

Hello. The knowledge base is buggy. Every time I hit the back button to go to part 2 of the “how to” it gives me a 404 error. Meanwhile the Revolution Slider instructions are quite confusing and time consuming….very frustrating. Where exactly in the css do I have to go to edit this slider? The knowledge base doesn’t say specifically. Please let me know.

Default-user

First off, I am already registered how else would I have access to the knowledge base?

Second, I never said everything was buggy I said THE KNOWLEDGE BASE IS BUGGY. Don’t put words in my mouth. Here is a screenshot of proof that I get an ERROR page when I hit the back button. http://pbrd.co/1xBsti5

Instead of getting offended how about you try and fix your problems. Just because you post a link, how about you test the back button and see what I’m talking about..

At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.

The new support system is available here: https://www.shopshark.net/clientarea/

Please note that before you can send a support request, you will need to register.

Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/

A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/

However, please note that some articles are only available for registered users.

You can still send support requests to support@shopshark.it, support@shopshark.eu or support@shopshark.net and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

Thank you The ShopShark Support Team

azik123 Purchased

hi there please respond to Ticket #506950. I have not been able to list any product since i have purchased

ShopShark

Hello Azik, i check, Ivan P already reply.

The problem is in your browser and you need to install flash player from here http://get.adobe.com/flashplayer/

fayxia Purchased

Ticket #930691

pls check I have sent you ftp psd

ShopShark

Sure Wei.

Dear Customers,

At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.

The new support system is available here: https://www.shopshark.net/clientarea/

Please note that before you can send a support request, you will need to register.

Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/

A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/

However, please note that some articles are only available for registered users.

You can still send support requests to support@shopshark.it, support@shopshark.eu or support@shopshark.net and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

Thank you The ShopShark Support Team

The customer support it’s closed. We’ll be back answering queries Tomorrow morning.

The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.

ShopShark Team :)

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