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At ShopShark, we are constantly trying to improve the quality of our products and services. As a result, we are moving to a new support system which will provide much better customer service and support.
The new support system is available here: https://www.shopshark.net/clientarea/
Please note that before you can send a support request, you will need to register.
Pre-sale questions can be asked without registering here: https://www.shopshark.net/tickets/new/
A Knowledge Base with numerous in-depth articles about the installation, management and customization of our themes is available from here: https://www.shopshark.net/knowledgebase/
However, please note that some articles are only available for registered users.
You can still send support requests to firstname.lastname@example.org, email@example.com or firstname.lastname@example.org and your emails will be automatically imported into the new system. If your question is not presale in nature, we will ask you to register before we answer.
The ShopShark Support Team answer support tickets Monday to Friday 9:00 – 17:00 CET.
Thank you The ShopShark Support Team
New repackage version 1.7.4-3 was uploaded with updated Slider Revolution to latest version. This also fixes the transitions bug.
are you install for me?
please register in our support system available here:
I loved your theme but i have only one query before i make purchase
you theme provide Unique DISCOUNT CODES for each customer.
A basic coupon discount code is already implemented in Magento and does not depend on the theme, if you need to provide a unique discount code for each customer for sure you need a plugin as the one below:
After you bought the theme and the plugin we can install boths for you for free.
Thanks for your reply my partner has already purchased the theme
Just wanted to know theme is purchased in a moth of may and now update has come for color swatch n all if i ll upgrade do i loose date for my existing theme ?
Hi, you can upload just the files for the new features, not the whole theme files and the data will not be lost.
hi rather than display a list of posts on the blog page (like pinterest) is it possible to show blog categories on blog page and then once you click on a category you see all posts (pinterest style) in this category?
Hi, please register at our support system and send us a ticket there. We will get back with full information. The new support system is available here: https://www.shopshark.net/clientarea/. Thank you.
any plan to support Magento Enterprise?
Hello, unfortunately not.
I like your theme very much. I wanna purchase it. Actually I like to see the demo of color swatch option. Can you please send me the admin demo link. So that i can check the color swatch option n purchase it.
Before Purchase I wanna see the demo of admin panel. Can you please send me the demo link of admin panel asap.
unfortunately we don’t have the access to the admin system.
Hello gopalarora, please register in our support system at www.shopshark.net and we will send you a demo access of the backend.
I have raise ticket Regarding this. because when i try to register at your site. It was asking for purchase code.But i didn’t purchase this theme yet. I wanna purchase but i wanna check few features of this like color swatch etc before purchase. Pleas send me the demo link in ticket.
My ticket id is :- #943137.
Please check n send me the demo link of Admin back end panel asap. Send me demo access of the backend.
You can still send a ticket without registering here: https://www.shopshark.net/tickets/new/
I did received you message and sent you back the demo of Milano. Please have in mind it will be automatically deleted after 24 hours.
the customer service thake so much time to get back ,
can you please check with this ticket # 657847
also my last ticket hasnt been solved but you closed it .
that’s why i opened new one
Hi, due to the holiday season our staff is limited and some delays with the responses might occur. Also please have in mind that the customization support is closed for the next two weeks.
Thank you for your patience and understanding.
We sent you a reply, ballisticone
I want to move the filter on top of the page. How can I do that?
Currently the filter is on the left.
We would like to inform you that due to the holiday season our staff is limited and some delays with the responses might occur.
Also please have in mind that the customization support is closed for the next two weeks.
Hi, 1st of all great work ShopShark.
I luv it, Theme is awesome.
One question, where can I edit and change Style Of The Day.
I am stuck here, pls help
solved in general options, srry my bad
We have installed your theme in May but we need to integrate now color swatches as shown in your latest screenshot for color and size .Can you let us know which files/folder should we take/replace from existing ones.
please register at our support using the purchase code and send us a ticket there. We will get back with full information.
The new support system is available here: https://www.shopshark.net/clientarea/.
You can use the DIFF files to apply this one. Basically the “color swatches” are moved to a separate module called “ImageSwatches” as they can be used for logos too (basically any kind of images attributes).
Please register in our system we can either send you a quote on somebody from our team applies this to your website, or give you some fast advice on how to apply it yourself.
HELLO ! I HAVE QUESTION THAT , HOW TO DECREASE CLOUD ZOOM’S ZOOM ?
Cloud zoom is showing the full size of the uploaded photograph as “zoomed” – just upload a smaller photo of your product and the zoom will show less “zoomed” image on mouse over.
Hello ! On category page product’s cache image is showing not actual . how to set the actual image ?
Hi please register at our system available here: https://www.shopshark.net/clientarea/ and send us a ticket with your issue, thank you.
Hi! We have recently implement your template in a new shop but web you ADD TO CART using AJAX and press CONTINUE SHOPPING, the shopping cart button on top of the page disappears, so you can not access to your shopping cart unless you go to another page where it appears again.
Thank you, 10 min ago we have already received your ticket, we will reply using the ticketing system.
I have purchased your theme in may and mailed 2 days ago for some support but you did not reply. This is my Ticlet no. : [Ticket #152360]. Please Reply ASAP.
Hi, I confirm that we have received your ticket. It is in progress and will be answered as soon as possible. Thank you.
ShopShark, I’ve created a ticket at you site, why do you removed it? I still didn’t got any response from you? And you say you give very good support
Hi Daniela, we do not remove any tickets but send s response to each one. Just at the moment due to the holiday season some delays may occur and we have notified that here a few days ago. However we will do our best all tickets to be answered in 1-2 days. Thank you.
Whats the quick store demo password?
Hi, there is no password, you are the one who create it during the installation.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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