147 comments found

I am having the same issue as Stowbee above! Please fix this ASAP I have clients who cant purchase anything on my clients site!!!!!

EskiLabs

Hi gilesholder,

Apologies for the delay in reply.

We’ll be releasing an update this week that brings Mill inline with the latest version of WooCommerce. In future, I’d advise not to update WooCommerce before first making sure that the theme has been updated, particularly when there are breaking changes, as was highlighted in the bright red warning that WooThemes displayed on the update plugins page. It’s better to sit on a version that works and wait for an announcement that we’ve updated Mill, than to update WooCommerce regardless and break your site.

EskiLabs

Hi gilesholder,

Just a quick message to let you know that Mill v2.0.13 has been released, which includes updated WooCommerce templates amongst other things.

You can update either via your eski account or via ThemeForest. Apologies once again for the delay and thanks for your patience.

Enjoy! =)

I have created and uploaded a background image and all is working fine. However, I started the design using Gamer and everytime the site loads or is refreshed, your army guy picture pops up for a second before it is replaced with our correct background. How do I stop your image appearing?

Can you please answer on this forum so others may have the answer. Also, I have tried to use your forum/question system and was unable to even though I have a login account

EskiLabs

Hi Attractum,

Apologies for the delay in replying.

We’re not quite sure why you would have had issues logging in, but you weren’t alone, however, the issue should now be resolved.

Unfortunately, we don’t offer support via email or ThemeForest comments, it must be via our support forum, as per our support policy. The reason for this, is that it provides an ever expanding searchable knowledge base, useful to others, whereas comments on ThemeForest are very much mixed and get pushed down.

However, given the nature of your wait and issue, it’s a known issue that we’re looking to resolve and push an update for, and as such, there’s no requirement for you to create a support thread unless you’d like to be notified when we make the release.

Once again, apologies for the inconvenience.

Hello,

My checkout page and cart page is displaying 2 “Proceed to Checkout & Add to cart” buttons, side by side. I think everything start with the new woo commerce update. How I can fix this? I include two images showing the problem. *I was able to temporally fix the problem but using an old version of woocommerce. I saw a few comments here with the same problem.

Image One: http://bit.ly/1BmZik0 Image 2: http://bit.ly/1Mq4M15

Thank you!

EskiLabs

Hi eduardomr28,

Apologies for the delay in reply. As you already know; I have replied to your email, but for the benefit of others who might also have this question; the issue is due to outdated WooCommerce templates caused by a recent update to WooCommerce that contained breaking changes.

We are working on updating the templates and will make a release this week. Apologies once again for the inconvenience.

EskiLabs

Hi eduardomr28,

Just a quick message to let you know that Mill v2.0.13 has been released, which includes updated WooCommerce templates amongst other things.

You can update either via your eski account or via ThemeForest. Apologies once again for the delay and thanks for your patience.

Enjoy! =)

tarik916 Purchased

I am having the same issue as eduardomr28 and cannot download the latest version from your site. Is there any other way to do it? You can see that I have purchased the product. It’s been a month since I reported the login issue, and I still cannot get in. Thank you!

EskiLabs

Hi tarik916,

I have replied to your previous post regarding this issue. Apologies of course.

EskiLabs

Hi tarik916,

I just wanted to get back to you to let you know that all login issues should now be resolved. Do let us know if you’re still having difficulty accessing the forum. Apologies once again for the delay and inconvenience, we appreciate your patience.

Naymapl Purchased

Hi. Is it any chance to get update woocommerce templates to new version. Last update of template was 1 year ago and after woocommerce update i can`t use my store !!

EskiLabs

Hi Naymapi,

We’re working on an update which will be released this week. In the meantime, you can rollback to the previous WooCommerce version and everything will work as expected. Apologies for the inconvenience and thanks for your patience and understanding, we appreciate it. =)

EskiLabs

Hi Naymapl,

Just a quick message to let you know that Mill v2.0.13 has been released, which includes updated WooCommerce templates amongst other things.

You can update either via your eski account or via ThemeForest. Apologies once again for the delay and thanks for your patience.

Enjoy! =)

Naymapl
Naymapl Purchased

Thank you very much. Is update allready and working well. Thank you so much.

Great looking theme, I’m putting it on my short list of possible purchases. However there is one problem – when running the demo on an iPad Air in landscape mode, the menu sections do not expand to show the sub pages? So there is no way to get to them. For example if I click on ‘Pages’, it takes me to the ‘example page templates’ page – but there is no way to navigate to Sidebar Left, Sidebar Right, etc. On a desktop browser the hover effect kicks in – on the iPad, nothing doing. Seems to be the case with all skins in the theme.

EskiLabs

Hi lankford16,

Apologies for the delay in reply.

We are aware of this issue and it is in our roadmap. A release will be made in the near future that includes a refactor that addresses this issue.

Do let us know if you have any other questions and thanks for considering Mill! Best of luck with your search. =)

LacunaC Purchased

Your support site doesn’t seem to be working. I registered an account but it says the login is invalid. I tried to register again and it says the login is now not unique. I tried to reset the password and it just says “Whoops something went wrong” I checked my email and spam for a verification email and nothing came. Any assistance would be greatly appreciated.

EskiLabs

Hi LacunaC,

Thanks for reaching out. If you could please email us at hello@eski.io and we’ll help you to get logged in, and apologies for the inconvenience.

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