134 comments found

Hi,

Im thinking of purchasing this theme, especially for the mill design. Just one question, when the customer logs into their account is there an order status display option? Order status is something the client wants with their website so thought i’d check before I went ahead.

Thanks,

Jessica

EskiLabs

Hi Jessica,

Apologies for the delay in reply. It may be display, I’m not entirely sure and I’m unable to check right now. I know that there’s a shortcode provided by WooCommerce to display order status, so I’d expect it to be included in the account area for users, but don’t quote me on that. This is certainly a WooCommerce question though, more than a theme question. If it’s possible in one WooCommerce powered e-commerce theme, it will be possible in them all.

I’d recommend you to install WordPress along with WooCommerce (both free), make sure that it functions as you’d like and if it does, then purchase our theme as our theme will merely provide design and extend functionality that already exists in WooCommerce. I hope this helps.

Hi, just a question before buying.

Since this has 9 different skins, does it come in different zip files? Like is each skin a different theme file? Or are they all in one file, and you choose 1 skin in the settings or something?

I would like it if they were all separate, but yes. Just had that question.

Thank you.

EskiLabs

Hi amanalo132,

You select a skin in WP admin and you can then customize that skin to your heart’s content in WP customizer. So essentially, it’s the change of a drop down to change the skin.

Default-user

Can we use custom css for all of the skins as well?

EskiLabs

Hi amanalo132,

Of course! The skin you select merely acts as a foundation. If you’re happy to use it as it looks out of the box, that’s fine, but if you’d like to customise it and make it your own, you can do that too, by either adding CSS overriding styles in WP Admin, under ‘Appearance > Theme Options’ or by adding them to a child theme stylesheet, whichever you prefer.

Posted a message on the support forums 3 days ago and still not had any response, not even an acknowledgement of my issue, this is very poor and not what I have come to expect from the excellent support I have had with other theme providers… seem more interested in answering the questions of new potential customers rather than answering the issues of the people whose money you have already banked….

EskiLabs

Hi rogerbacon,

We have replied to your support request on the forum.

Apologies that you feel we were slow to reply. The fact is that your request was made late on Friday and we don’t have developers working at weekends, hence why you won’t have received a reply until today.

I can assure you though that we’re well known for providing excellent, professional support, as you will have seen on the forum, there are hundreds of resolved requests, and also if you look through our replies in these comments, you’ll see a consistency is high quality support.

Anyway, let’s get your issue resolved. Speak to you on the forum! =)

Default-user

problem now solved, helpful support, apologies for the tone, but was under a tight deadline ;)

Hi, I bought the theme.

I am using the theme options to change the colors, but the preview of the site is not showing. The options and settings work. When I change the colors, it works, but the actual preview that usually shows on the right side is not showing.

Default-user

That worked thank you.

One last question. My footer widgets, only the 1st column is showing, and it is taking up the entire section (all 4 columns). How can I fix this?

Default-user

NVM! Found it in the settings. Must have overlooked it. Sorry about that lol.

EskiLabs

No problem, glad you resolved your issue. :) What was the issue out of interest? Did it end up being a plugin?

How do I change the background of the skins?

EskiLabs

Hi roccrocc,

You’ll find a detailed answer to this on our support forum here: http://www.eski.io/support/topic/how-to-upload-custom-background-image

Feel free to post new questions on the support forum if you have more questions. =)

IreneNg Purchased

Hi there is a problem with the contact form and the registration is broken on the support form, can fix?

EskiLabs

Hi IreneNg,

The issue with our contact form is resolved, however, it’s not to be used for theme support. What’s the issue you’re having whilst trying to register?

Default-user
IreneNg Purchased

When submitted, this was seen ” Could not retrieve Data “

EskiLabs

Hi IreneNg,

Thanks for reporting the issue and my apologies, you were right. Envato have released v3 of their API which broke our ability to communicate with them to verify your purchase code, hence the error message. Anyway, we have now fixed the issue and you should now be able to register. Again, my apologies for the inconvenience and speak to you on the forum!

Hi,

Woocommerce has been updated to 2.2.4. In wordpress I get the message that not al off the mommerce template files are up to date anymore. For example mommerce/woocommerce/checkout/form-shipping.php is at version 2.1.2 while the core version is at is 2.2.0. The following files need to be upgraded according to wordpress: review-order.php, pagination.php, my-address.php, my-orders.php, order-details.php, add-to-cart/grouped.php.

Does everything still function well when i don’t update these files, I don’t see anything strange but haven’t tested it thoroughly?

Is it possible to update these files to the correct version?

EskiLabs

Hi lodewiki,

It’s just nagging because the version number contained without our templates differ from theirs. There isn’t a need for us to update the theme every time WooCommerce make a minor change to their template files, which result in them updating their version number which in turn starts alerting you that our files are outdated, but only by version number, functionality is fine.

Default-user

Oke, thanks for the quick reply!

Hi there, I can’t log into the support forum, and the password reset is not working?

EskiLabs

Hi seekingdigital,

I have just tested the password reset process and it worked flawlessly for me. Could you describe in as much detail as possible what issue you’re having exactly? Have you checked your spam for the reset email?

Default-user

Hi there, Yes, nothing in spam [gmail], I’ve ‘resent’ a number of times an not getting any of them. The error message is ‘invalid credentials’, which is why I’m trying to reset the password ;)

EskiLabs

Hi seekingdigital,

Apologies for the delay in reply. We have a brand new forum now so you should be able to login/reset password without issue now.

I run a print shop and wondering if I can add additional fields to the product page? For example, you would be able to select, “quantity”, “type of paper”, “upload artwork”, “add to cart”.

EskiLabs

Hi frostyian,

Apologies for the delay in reply. Yes, this is possible, it’s called variants in WooCommerce, possible with any theme running the WooCommerce plugin.

Been over a week since any response either here or over on the support forums, this is unsatisfactory for a premium theme… Second time I have had to have a moan about response times regarding support…

EskiLabs

Hi rogerbacon,

Apologies for the delay in reply. As explained before, I have been on and off due to illness. We’ve just released Mill v2.0 and now informing everyone with previous issues to update to the new version and let us know if you’re still having issues.

pjem Purchased

Posted a question in the support forum over a week ago and no response… Getting angry.

EskiLabs

Hi pjem,

Apologies for the delay in reply. I have been on and off due to illness.

We’ve just released Mill v2.0 and now informing everyone with previous issues to update to the new version and let us know if you’re still having issues.

stowbee Purchased

Hi. I’m wondering if it’s possible for the thumbnails to not be zoomed/cropped to fill the square? I would like Portrait or Landscape photos to be scaled in ratio within the square area so that the whole photos is shown (not just the centre part of it). This would be a great toggle feature in the theme if possible?

Also, would it be possible to not constrict the product detail page to showing square thumbnail images but show the full image too.

Great theme! Enjoying using it.

EskiLabs

Hi stowbee,

Apologies for the delay in reply. I have been on and off due to illness.

You have some control over image sizes in WooCommerce settings in WP admin but this is limited and ultimately, images will always be cropped as showing images at whatever size they’re uploaded at would cause undesirable issues with page layout.

xuban Purchased
Hi. I get this error on installing theme: Parse error: syntax error, unexpected ‘[’ in /htdocs/public/wordpress/wp-content/themes/mill/framework/theme-options/theme-options.php on line 8 http://wordpress.albiline.com/
EskiLabs

Hi xuban,

This is caused by your server using an older version of PHP than our code. However, we’ve changed this in v2.0.1 to once again support older versions.

You can download v2.0.1 via your Eski account. Simply go to http://www.eski.io/support, sign in and you’ll see a link in your account bar at the top of each page labelled ‘Downloads’ where you’ll find the latest version available right now. ThemeForest currently has v2.0.0, so one behind, Eski will always have the latest updates first due to not having a review process to push updates through.

Once you download the latest version, simply upload via FTP overwriting your existing theme files and all will be fixed. Apologies for the confusion and inconvenience.

I’m getting the following error after having uploaded the Mill theme using the Envato tool box [unable to install the theme any other way!]

Parse error: syntax error, unexpected ‘[’ in /home/chandela/public_html/wp-content/themes/mill/framework/theme-options/theme-options.php on line 8

Now nothing is working in WP at all? Please help!

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