167 comments found

Hi FRESHFACE I send you my data, username, password, ftp and more by support tools, please help me with my E-mail form, Im loosing job opportunities.

Regards. www.macoteam.com.mx

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please don’t forget to copy & paste the generated ID from our login tool here. Otherwise we cannot connect your credentials with your question.

Thanks and cheers! :)
—FRESHFACE

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Please I need help, I send my information through support tools, el ID number, is 2997.

Please Im loosing job opportunities.

Regards.

FRESHFACE

Hi there!

you are using 1.8.5 version. Latest is the 2.0 version, where this error has been fixed. Please update to the latest version.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thanks its ok :) Im happy :)

FRESHFACE

Hi there!

I’m really happy to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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abustef Purchased

hi FRESHFACE, i have an error in function.php. I sent you a ticket with more details. my ID number is 3088. thanks, abustef.

FRESHFACE

Hi there!

Sorry for any inconveniences. I was able to make it work, but it seems like there are some kind of missing CSS or something. Could you please re-upload the whole theme again and start from scratch ?

Thanks and cheers! :)
—FRESHFACE

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Hi,

I just Downloaded this theme and when I activated it it crashes my site and I get “Invalid query: No database selected” Once I delete the theme my wordpress starts fine again

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but we were not able to reproduce this issue on our local server. Could you please upload this file on a production server and send us your credentials?

Thanks and cheers! :)
—FRESHFACE

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Default-user

Unfortunately I’m not ready to upload this to a domain yet but let me ask you this. Are there any things I can check myself? Are there any quicks with the install process that I’m missing?

Thanks

FRESHFACE

Hi there!

I would love to help you, but it’s a really complex problem, it depends on your environment and many other things, so without seeing it personally I don’t have any clue how to find the problematic part :(

Thanks and cheers! :)
—FRESHFACE

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Hi, how do I link the portfolio icons on the home page to a different page besides the portfolio? I’m trying to setup a products page in woocomerce, but the portfolio does not allow this functionality…

Thanks

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but this is not possible out of the box. I would recommend you to write some kind of custom javascript, by which you could achieve this functionality.

Thanks and cheers! :)
—FRESHFACE

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Hey, is there a way to sort the portfolios on the home page? It looks like they are in order of publishing. We are hoping to rearrange them to our liking.

Thanks!

FRESHFACE

Hi there!

In current situation this sorting could be made only in code directly.

Thanks and cheers! :)
—FRESHFACE

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goldtone Purchased

Hi,

I have my site mostly up and running, but now on mobile devices the homepage doesn’t load the portfolio items. when loading in portrait it doesn’t work right, but if I turn it landscape then back to portrait it fixes it.

I have deactivated the plugins that could cause this issue and they have no effect.

Ticket# 3436

FRESHFACE

Hi there!

I will look into it and possibly fix it in future versions. Thank you for your feedback.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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