158 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
akza Purchased

CONTACT FORM NOT POSTING INFORMATION TO MAIL [Same problem as the others mentioned above]

Is this being worked on? or is there a solution avaiable?

Thanks. Ak. (ps. fixed the members formatting)

FRESHFACE

Hi there!

There has been an update on the 2nd of February, feel free to see if that fixes it for you too :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user
akza Purchased

Thanks – which relevant files should I copy over into the live theme folder? cheers! ak.

FRESHFACE

Hi there!

Feel free to check the changelog on the item details page :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user
akza Purchased

Thanks Mel – Is there a way to only download the relevant files? or do I have to re-download the entire 226MB?

FRESHFACE

Hi there!

You have to download the full package :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
dandebnam Purchased

I’m still having problems with the contact form? I did ask for a fix 23 days ago but never got a reply? Can you please fix this – it’s stupid that I am getting enquiries but they are just blank… I am loosing business. Please, fix this asap.

FRESHFACE

Hi there!

There has been an update on the 2nd of February, feel free to see if that fixes it for you too :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Thanks! My site is already live. Which files should I overwrite? contatus.php?

FRESHFACE

Hi there!

Feel free to check the changelog on the item details page :)

If responding to my comments, please use the reply button instead of opening a new comment, it helps us keeping track of our solution history.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
jmelwak2 Purchased

Hi there just purchased your theme, for some reason i cant figure out how to get the sliders to work no matter what i do they dont show up, any help? thanks !

FRESHFACE

Hi there!

Can you show me your website URL?

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Netherlands
Steezie Purchased

The template is not fully customizable. The sections on the homepage are fixed and so is the layout. The only way to change the layout is by changing a lot of the code. What’s the reason andpoint of that? I now have to explain to my client that we can’t deliver them the website at the end of the month because we have to build it from scratch. I want my money back, unless you can resolve this problem. Regards, Not a happy customer.

FRESHFACE

Hi there!

Sorry we are not able to handle refunds.
Thanks for the feedback tho. The developers created the theme how it is because they wanted to :) I’m sure that your client knows you’re using a theme and that he will understand that you forgot to inform yourself about the level of customizability. He will give you more time I’m sure :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I bought this theme and i am unhappy. I don’t see the slider if i loggedin in wordpress. I have to log out to see the end result.

In the contact formular i cant change the address. I write Munich balbala go to save. Still USA ….

please help me ….

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lsager555 Purchased

The contact form is working now, however when you click submit the form it jumps back to the home page. Can you please make it so it does not jump back to the home page. It should say thank you for completing this form. Please!!!

FRESHFACE

Hi there!

I’m afraid that’s how it works. If you want to change that behavior feel free to hire a developer to customize it to your needs :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Mel, to find out you have to start playing around with Photoshop to edit the contact form is one thing (not included in your help or promo docs). To then find that the contact form doesn’t work and you have to download the whole thing again is beyond acceptable.

If it’s not fit for purpose you shouldn’t be selling it.

I’ll take back my 4 stars and I’ll contact envato. Looking for a replacement.

FRESHFACE

Hi there!

Sorry that we fix bugs :) You won’t get a refund unless the theme is not working as advertised. And it is working as advertised, so … sorry :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

I disagree. Disappointing that you think selling a theme with a non-functioning contact page is acceptable. Really? After 74 purchases on envato, i have to say this is by far the worst experience.

  • Australia
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 5 000 and 10 000 dollars

Hi,

im keen to purchase your theme though just wondering if the slider supports video?

FRESHFACE

Hi there!

No it does not.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Australia
  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 5 000 and 10 000 dollars

Also, does the portfolio support other layout options? Will this be in the next update possibly?

FRESHFACE

Hi there!

No it does not support that, alterations are not in the pipeline either :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

Is it possible to work with submenu in this template? Could you give me an example?

FRESHFACE

Hi there!

Submenu is not working with this theme, sorry!

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi There.

What size image should I use for the slider? When I use a 1920×655 image it stretches off the page. When I use 1440×491 it crunches (for lack of a better word) the image and the image does not display properly.

Help please.

Tyler

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
sigdug Purchased

hi, could you please let me know how to set the image size? I couldn’t change the size of the image inside in the edit part. can I set all the images size all ate once?how?

Stella this is my email address: stella@isaklife.com thank you.

FRESHFACE

Hi there!

Thank you for your question. Almost all images are automatically resized by our script. So if you fill them in the proper input, you dont have to care about sizes. Anyway if you are still struggling a little bit, could you please describe me a more specific about what image’s we are talking ?

Thanks and cheers! :)
— FreshFace

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
studio22 Purchased

Just purchased this theme and was wondering if anyone else had problems installing it via the WordPress admin? I’m getting a ‘WordPress Failure Notice’. I tried a couple other themes on the same install and they upload without a problem.

I’m wondering if it could be related to a PHP Memory limit issue or that the zip file is corrupt?

Any help would be appreciated.

FRESHFACE

Hi Studio22!

could you be please a little more descriptive about this issue ? It happens after activation ?

thx and cheers, freshface

Default-user
studio22 Purchased

Sure. After uploading the theme (ZIP) through the WP admin we get an error message immediately after we reach 100%. It say “WordPress Failure Notice, would you like to try again?”. It’s pretty generic. We never get to the point where it extracts and Activate is an option. I’m going to try to manually install it through FTP and see if that works.

Default-user
studio22 Purchased

After uploading the theme through FTP, I was able to see it in the Themes section and Activate it. However, it appears to be broken. You can see the site here: http://voicestorm.dreamhosters.com/

Is this what it is supposed to look like ‘out-of-the-box’?

Have you come across a problem like this before?

I appreciate your help.

FRESHFACE

Hi there!

I just checked it and in current situation it looks like some placeholder images are missing. Did you made any changes, or it looks like this after install?

Thanks and cheers! :)
— FreshFace

SUPPORT TOOLS:

Default-user
studio22 Purchased

Hi, it looked like this right after install. No images or menu where showing. I’m slowly going through each section and replacing the defaults. That seems to be working.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
sigdug Purchased

Portfolio images duplicated even when I follow the tutorial. How to make it work perfectly?

FRESHFACE

Hi there!

Please send me your site url and WP login, I’ll take a look

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
sigdug Purchased

is there anything wrong?

FRESHFACE

Hi there!

No, just please send me your WP login so I can take a look at this issue.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
sigdug Purchased

i sent it using the link under SUPPORT TOOLS: i’ll try to send it again.

Default-user
sigdug Purchased

number shows. 1291

Default-user
sigdug Purchased

any good news?

FRESHFACE

Hi there!

I’m sorry I suddenly missed your answer with credentials. We got a load of support questions per day, and envato backend is not very good to handle it. Sorry again.

Anyway checked your site, and its weird, I’ll have to discuss it with coder who did all the html / javascript. I’ll get back to you ASAP with a solution. Sorry for any inconveniences and thank you for your patience.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
sigdug Purchased

Hope to hear from you soon.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

If I’m honest I wish I read all of the comments before I purchased this theme.

So how do I change the address?

I’ve just taken a look at the files and it seems as though I will have to edit two image files called big.png and small.png located in the contact folder?

It doesn’t say anything about having to edit images in order to customize the theme so why won’t it let me change the address in the back end?

FRESHFACE

Hi there!

Could you please tell me what is “address”? I’m sorry but I wasn’t able to understand it correctly.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

CrowdCanDo

at the bottom of the site the address still says USA, San Francisco. It doesn’t change when I change it in the back end? It appears to be a .jpg

FRESHFACE

Hi there!

Yes, this is a psd file

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

CrowdCanDo

So I go back to my original question!! How do I change the address?? Surely you can’t expect me to edit psd files just to change a few letters!!!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

In the pricing tables it won’t let me enter nothing in lines 1 to 5?

Every time I delete the content from these lines it reappears!!

I want to use the price table but I don’t want to put any information in lines 1 to 5!

Also if I purchase this layer slider ( http://codecanyon.net/item/layerslider-wp-the-wordpress-parallax-slider/1362246 ) will I be able to install that instead of the slider you have?

FRESHFACE

Hi there!

Could you please send me your WP login ? I’ll take a look and try to find a solution.

About the slider, I think that integration will be hard, since there are no standards how to include sliders in themes.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

CrowdCanDo

I had to write a load of CSS in order to hide the boxes! What a pain! I still can’t get the portfolio to work or the slider!

FRESHFACE

Hi there!

I’m really sorry to hear that. Could you please send me your WP login so I cant take a look ? I think would be better to see it in action, so we can help you more easily :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

CrowdCanDo

I’m afraid I can’t give away my log in details for security reasons! I will just be requesting a refund as the theme clearly does not work as it is advertised! The slider doesn’t work, the portfolio shows then disappears so that doesn’t work properly, things keep re-appearing once I’ve deleted them, I’ve got to edit a psd file just to change an address when this should be configured to work in the back end! and you want me to give you my log in details???

FRESHFACE

Hi there!

I dont have any bad intentions with your login credentials :) Anyway I’m sorry for that. I was trying to do my best to help you, but you didn’t post any detailed issues or any specific questions. So I’m afraid there is nothing more I can do for you. Or do you have any specific questions or problems ?

CrowdCanDo

I have sent you a private message which include all the main issues I’m having, plus my log in details! 1293

CrowdCanDo

Also I forgot to mention that the theme doesn’t work on a mobile screen! I view my site on my iPhone 4 and It’s not 100% responsive! The sliders don’t work and It cuts off half the info! However when I make the browser screen the same size as the mobile it does work!

FRESHFACE

Hi!

I just forward the issues you sent me to the coder. We will get back to you soon.

cheers, freshface

FRESHFACE

Hi There!

we would need your FTP login to fix all your mentioned issues.

thx and cheers, freshface

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

I can get past the moderate editing issues this theme has, but one thing I don’t understand is the slider. I am able to get it to work, but I don’t understand why the responsive mobile versions of it are just images. Why can’t the responsive mobile layouts be dynamic just like the full-scale desktop version? I want to still be able to use the button feature in the slider… I can’t even add a link to the images… they are just there… almost with not purpose. What are the plans of updating (fixing) the slider?

FRESHFACE

Hi there!

I’m sorry about this, in near future we are planning to implement Revolution Slider.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Do we have any timeline to look forward to the release of a version with the Revolution Slider? I am personally waiting to launch my site til this next update… so a timeline would be much appreciated. (a few days, a week, a month, a year?)

Default-user

Do we have any timeline to look forward to the release of a version with the Revolution Slider? I am personally waiting to launch my site til this next update… so a timeline would be much appreciated. (a few days, a week, a month, a year?)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Singapore
xylem88 Purchased

Hello!

I am having trouble uploading logos to the bottom of the site. The images I upload appear too small.

Please advise.

Thanks!

FRESHFACE

Hi there!

Please send me your WP login, I’ll take a look :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mupsi Purchased

Hello!

I have big problem too understand what i have to do to see the slider, change the menu and create a own page. I worked 1 hour and some things worked fine, and then everting was gone. I send you all my login, i hope you can help me.

FRESHFACE

Hi there!

Please insert generated ID here

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

by
by
by
by
by
by