pexeto supports this item


This author's response time can be up to 1 business day.

328 comments found.

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


rtemery Purchased

Pre-Sales Question Here – How closely to the demo does the theme load? I mean the demo is amazing, but how much work went into that; and do you provide step by step documentation to re-create the demo?


rtemery Purchased

Nevermind. I purchased the theme. Wow, very impressive. Easy and Clean!

Hi there,

Thanks a lot for your kind words, I’m glad you like the theme! :)

At firsth sight I thought this theme would be hard to configure, but with a little reading of the included documentation you can customize it to your needings so easy, and you will get a beautiful and modern webpage.

Hi there,

That’s strange, do you get any error messages? Are you sure that you have added the Purchase Code (as explained in the instructions here)? If yes, and for some reason you still can’t create an account, can you please send me a private message by using our profile contact form and in your message include your purchase code, so I can try to create the registration manually for you. Thank you!
Once you have an account on our support site, you’ll be able to open a ticket so that our support team can assist you with this.

I tried to register again and it worked, I sent you a support ticket with my question, thank you very much.

That’s great, one of our support members has already posted a reply to your ticket, so please feel free to continue the discussion in your ticket section :)

I have a big problem with this theme. Suddenly half of my website disappeared. I see no more header and some items are gone. I have nothing changed on the website. Please Help

Hi there,

At this point there aren’t any known issues, so I think that this could be related with some settings on your side (e.g. plugin installed, server settings, etc.). We’ll need to investigate this issue, so would you mind opening a ticket on our support site here:

so our support team can assist you with this. Meanwhile I would suggest making sure that you are using the latest version of both WordPress and the theme and also trying to temporarily deactivate all of the plugins installed. Thank you!


lnietob Purchased

Hi I installed revolution slider on the template but I think its conflicting with the default slider. please advise how can I have revolution slider as is better for responsive flexibility, I can customise different banners for mobile and phone devices. I know the default slider is responsive but is laking as good as revolution.

please advise to try to find a solution to this issue…

thanks Luis Nieto Teksyte Ltd


We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:

to post your support questions. Thank you :)

P.S. At this point there aren’t any known conflicts, so when posting can you please also provide a link to your site so we can take a look. Thanks!

Quick pre sale

I would like to buy Mineral theme however I need to know which ecommerce solution/plugin – e.g. WooCommerce – it is design to integrate best.

Can you please let me know?


Hi there,

You can use WooCommerce with the theme – the theme is not a dedicated WooCommerce theme, however in the most recent update we have included some WooCommerce improvements, so the theme looks and works well with the plugin.

Hi, I tagged 2 different categories in one portfolio item but when I view the 2nd category page, it just shows a blank page with just the loader.


rochester Author Team

Hi there!

Thank you for your message.
We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here: to post your support questions. Thank you :)

PS: I’d start by disabling all your plugins and removing any custom code you may have -Roch

I bought this theme and ran into a few fickle areas. 1) can’t login into your support area. 2) working on mineral Theme content sliders and don’t know how to fix the height / can’t find in the documentation where it recommends the dimensions. Is there somewhere I can look into more details about the content slider?


The support system is the right place for this issue indeed. What is the error you get there? In the meantime I’m sending this to our dev team so they can check as well and maybe resend you login details (if you have any).

Kind Regards,

Hi there,

Can you please follow the instructions here to retrieve your purchase code and then try to register here. If for some reason you are not able to register, can you send us your purchase code by using our profile contact form, so we can create an account manually for you. Thank you!