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Hi, We need the latest update, but the automatic update is not working, and the theme is no longer showing up in our Downloads list on Themeforest, even though we purchased it. Please advise on how we can get the latest update. Thanks.
I guess that you might have used another Envato account to purchase the theme, as there is no “Purchased” tag on your comment. If you have multiple Envato accounts, I would suggest checking each of them to find the one that you have used to purchase the theme. Once you access the account, you should see the theme listed in your Downloads section so you can download the update for free.
If you can’t find the account that you have used to purchase the theme, you can also contact the Envato Support, as they have access to the purchases data – I hope that they will be able to help you.
I bought your theme in December 2013, Version 1.3.1.
I would like to update the theme and the wordpress with the last version, but I have modified the css file and I don’t want to lose it.
Is the update easy?
Did you modified the css file between my old version and the new one?
Thank you very much
I can see that you have opened a ticket on our support site and I have already posted a reply earlier today, so you can check my reply in there
ok thank’s. Does your theme work with the wordpress 4.1.1?
Yes, the theme is compatible with WP 4.1.1
I am trying to login to the Support site but am unable. I’ve reset my password twice but it will still not let me in.
I am wondering if there is a way to make the slideshow auto play on a mobile device like it does on a standard web browser.
I have just reset your password and sent you an email (to the email that you have used to register on our support site *@otherorange.com) with the new password. In case you don’t receive my email, can you send me a private message by using our profile contact form so I can send you the new password as a reply. Thank you
I’m very interesting in purchasing your theme Mineral. Great theme, thanks ! I read a lot your documentation (very usefull) and I really think this theme can do the job for my project. Two questions :
1/ I also saw your theme Porcelain and I don’t understand what are the differences between those two themes (except design, skins…). Can you tell me what are they ? Is there any big difference about features and functionalities ?
I would appreciate to be adviced on this question to make the best purchase !
2/ On both themes, I noticed the same bug on iPad : circles used for services or team members are “freezed” in “hover” state (on Porcelain, members circles are grey with the name in white on it instead of showing the member’s portraits). What is that bug ? Could you fix it ?
Thank you for your answer.
(sorry for my broken english !)
Thank you for the interest!
1. Porcelain and Mineral are similar in terms of functionality – the main differences are mostly in the designed elements, there are also some other differences in the available elements and the management in the back-end, but generally I would recommend choosing the one that you like most as design.
2. This is actually part of the responsive design – since mobile devices don’t support mouse hover, the descriptions are set to be always displayed in an overlay style on mobile devices, but it can be easily hidden with a minor CSS tweak.
Thanks for answering me !
1- I’m gonna look further at both themes to make the best choice.
2- If I need help on that point, I will ask you… !
I am looking at purchasing this theme for a job – just one question – can I have a gallery on the home page, as I am wanting to just use it as a single page parallax as a client’s small website.
Basically you can set the Portfolio Gallery as your home page, however you can’t add this page to the content of other pages, for example – you can’t add it to the full-width template, since the gallery is a separate page template. However alternatively you can add the Quick Gallery to any page.
your theme is great but I have a pre purchase question about gallery section.
My client needs masonry gallery on two different pages.
Based on your demo menu, in my website, I would like to have the section “gallery” and, instead of your section”features” for example, another identical gallery called “gallery 2”.
Is that possible?
Yes, the theme supports multiple galleries – the gallery page supports an option to exclude categories, so for each gallery you can exclude the categories that belong to the other gallery.
I am trying to duplicate the Showcase Your Work (portfolio area) on the Home Example 1 on the demo site. What is the best way to add this to the home page?
We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:
P.S. That’s the portfolio carousel element – you can read more about this element in the Elements -> Portfolio Carousel section of the documentation.
Hi, I have a question. Is it possible that the images of the portfolio appear below each other instead of carousel type? I hope your news, thanks!
You can accomplish this by using the Standard Page portfolio item type that opens the content of the item in a standard page layout – you can just add the images one below another to the content of the item. You can see an example of this type of item here, just click on the “Standard Page Item” (third row).
The background section shortcode button doesn’t appear to be working. I just get a loading screen. I have no plugins activated.
I can see that you have opened a ticket on our support site and I have already posted a reply earlier today, so can you please check your ticket and if there’s anything else please feel free to continue the discussion in there. Thank you
Is it possible to move the page title below the static image please?
Would you mind opening a ticket on our support site here:
and in your ticket also provide a link to the page on your site where you would like to apply this, so we can take a look at your setup? Thank you
Featured images on my blog are not showing up. They show up in the blog roll (preview) but don’t load on the blog page or the blog itself? I switched the Twenty Fifteen Theme and that fixed the issue – but when I switch back to Mineral same issue – not loading. Help!
P.S. At this point there aren’t any known issues, so when posting can you please also provide a link to your blog page so we can take a look? Also, meanwhile I would suggest trying to temporarily deactivate all of the plugins installed. Thank you
I am interested in buying the template, but have a question . In the home it is possible to combine a photo slider with a video? That is, leave a photo then the slider automatically show a short video of 10 seconds and then automatically switch to another photo? reference to what I want leave this page: http://locomotive.ca/ ( the video is in the fourth slider transition from the home)
The main content slider supports YouTube videos – you can see an example here, last slide. The slider also supports an autoplay option.
Congrats for your theme. I just bought it and it’s amazing.
Now I’m trying to do some modifications and I have some difficulties.
1. I would like to know if it’s possible to modify the heading putting the logo on the center and below it the pagination menu, that actually is on the right.
2. On Portfolio page, if you enable the portfolio category filter you have the bar with white font. I would like to turn the bar to white and I saw the class is referring is pg.navigation but I couldn’t find in CSS style file.
3. I would like to change the color of the font in the bar from white to gray. Is It possible to change by menu or should I change the CSS file?
First of all, thank you for your kind words – I’m glad you like the theme
I keep trying to get my password reset to login to your support system, but the reset emails are not getting through to me! I tried to register with a different email address, but the system won’t allow it. I don’t know where else to go to reach the support team.
I have just reset your password and sent you the new password to the email address that you have used to register (hint: mo^dio.com), so you can now access your account. In case you don’t receive my email, can you just send me a private message by using our profile contact form, so I can send you the login details as a reply. Thanks
1) Is it possible to display customized post types in the blog roll? I have a custom post type called “comic”, and I want to show them in the “recent blog posts” section.
2) I added the woocommerce plugin, but no matter what I do, the products listing will not allow more than 2 products per row. Has anyone else run into this issue?
Please check my reply to your comment above
P.S. When posting on our support site please also provide a link to your site so we can take a look at your setup. Thank you
Does this theme allow for child themes to be created?
Yes, you can use child themes with Mineral. Additionally, the main download package also includes a child theme, so you don’t have to create it yourself.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.