308 comments found

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


Hi, We need the latest update, but the automatic update is not working, and the theme is no longer showing up in our Downloads list on Themeforest, even though we purchased it. Please advise on how we can get the latest update. Thanks.

pexeto

Hi there,

I guess that you might have used another Envato account to purchase the theme, as there is no “Purchased” tag on your comment. If you have multiple Envato accounts, I would suggest checking each of them to find the one that you have used to purchase the theme. Once you access the account, you should see the theme listed in your Downloads section so you can download the update for free. If you can’t find the account that you have used to purchase the theme, you can also contact the Envato Support, as they have access to the purchases data – I hope that they will be able to help you.

Hello! I bought your theme in December 2013, Version 1.3.1. I would like to update the theme and the wordpress with the last version, but I have modified the css file and I don’t want to lose it. Is the update easy? Did you modified the css file between my old version and the new one?

Thank you very much

pexeto

Hi there,

I can see that you have opened a ticket on our support site and I have already posted a reply earlier today, so you can check my reply in there :)

Default-user

ok thank’s. Does your theme work with the wordpress 4.1.1?

pexeto

Yes, the theme is compatible with WP 4.1.1

I am trying to login to the Support site but am unable. I’ve reset my password twice but it will still not let me in.

I am wondering if there is a way to make the slideshow auto play on a mobile device like it does on a standard web browser.

Thanks

pexeto

Hi there,

I have just reset your password and sent you an email (to the email that you have used to register on our support site *@otherorange.com) with the new password. In case you don’t receive my email, can you send me a private message by using our profile contact form so I can send you the new password as a reply. Thank you

Hi, I’m very interesting in purchasing your theme Mineral. Great theme, thanks ! I read a lot your documentation (very usefull) and I really think this theme can do the job for my project. Two questions :

1/ I also saw your theme Porcelain and I don’t understand what are the differences between those two themes (except design, skins…). Can you tell me what are they ? Is there any big difference about features and functionalities ? I would appreciate to be adviced on this question to make the best purchase !

2/ On both themes, I noticed the same bug on iPad : circles used for services or team members are “freezed” in “hover” state (on Porcelain, members circles are grey with the name in white on it instead of showing the member’s portraits). What is that bug ? Could you fix it ?

Thank you for your answer. (sorry for my broken english !) Claire

pexeto

Hi Claire,

Thank you for the interest! :)

1. Porcelain and Mineral are similar in terms of functionality – the main differences are mostly in the designed elements, there are also some other differences in the available elements and the management in the back-end, but generally I would recommend choosing the one that you like most as design.

2. This is actually part of the responsive design – since mobile devices don’t support mouse hover, the descriptions are set to be always displayed in an overlay style on mobile devices, but it can be easily hidden with a minor CSS tweak.

Default-user

Thanks for answering me ! 1- I’m gonna look further at both themes to make the best choice. 2- If I need help on that point, I will ask you… ! ;-)

Hi,

I am looking at purchasing this theme for a job – just one question – can I have a gallery on the home page, as I am wanting to just use it as a single page parallax as a client’s small website.

pexeto

Hi there,

Basically you can set the Portfolio Gallery as your home page, however you can’t add this page to the content of other pages, for example – you can’t add it to the full-width template, since the gallery is a separate page template. However alternatively you can add the Quick Gallery to any page.

Hi, your theme is great but I have a pre purchase question about gallery section. My client needs masonry gallery on two different pages. Based on your demo menu, in my website, I would like to have the section “gallery” and, instead of your section”features” for example, another identical gallery called “gallery 2”.

Is that possible?

Thanx

pexeto

Hi there,

Yes, the theme supports multiple galleries – the gallery page supports an option to exclude categories, so for each gallery you can exclude the categories that belong to the other gallery.

Greetings!

I am trying to duplicate the Showcase Your Work (portfolio area) on the Home Example 1 on the demo site. What is the best way to add this to the home page?

pexeto

Hi,

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:

http://pexetothemes.com/support/

to post your support questions. Thank you :)

P.S. That’s the portfolio carousel element – you can read more about this element in the Elements -> Portfolio Carousel section of the documentation.

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