304 comments found

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
If you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


Hi, We need the latest update, but the automatic update is not working, and the theme is no longer showing up in our Downloads list on Themeforest, even though we purchased it. Please advise on how we can get the latest update. Thanks.

pexeto

Hi there,

I guess that you might have used another Envato account to purchase the theme, as there is no “Purchased” tag on your comment. If you have multiple Envato accounts, I would suggest checking each of them to find the one that you have used to purchase the theme. Once you access the account, you should see the theme listed in your Downloads section so you can download the update for free. If you can’t find the account that you have used to purchase the theme, you can also contact the Envato Support, as they have access to the purchases data – I hope that they will be able to help you.

amphibien Purchased

Hello! I bought your theme in December 2013, Version 1.3.1. I would like to update the theme and the wordpress with the last version, but I have modified the css file and I don’t want to lose it. Is the update easy? Did you modified the css file between my old version and the new one?

Thank you very much

pexeto

Hi there,

I can see that you have opened a ticket on our support site and I have already posted a reply earlier today, so you can check my reply in there :)

Default-user
amphibien Purchased

ok thank’s. Does your theme work with the wordpress 4.1.1?

pexeto

Yes, the theme is compatible with WP 4.1.1

I am trying to login to the Support site but am unable. I’ve reset my password twice but it will still not let me in.

I am wondering if there is a way to make the slideshow auto play on a mobile device like it does on a standard web browser.

Thanks

pexeto

Hi there,

I have just reset your password and sent you an email (to the email that you have used to register on our support site *@otherorange.com) with the new password. In case you don’t receive my email, can you send me a private message by using our profile contact form so I can send you the new password as a reply. Thank you

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