279 comments found

  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Power Elite Author
  • Has been a member for 4-5 years
  • Author had a File in an Envato Bundle
  • Attended a Community Meetup
  • Exclusive Author
  • Bought between 100 and 499 items
+1 more

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
So, if you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Power Elite Author
  • Has been a member for 4-5 years
  • Author had a File in an Envato Bundle
  • Attended a Community Meetup
  • Exclusive Author
  • Bought between 100 and 499 items
+1 more

Hi Everyone,

Just wanted to let you know that we are going on a short trip for a few days and we will have limited Internet access. If you have any support questions please use our support site here where our support team can help you and if you have any pre-purchase questions, please contact us by using our profile contact form here. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

pre-purchase questions…

can i build my own homepage? my client really only wants one or two things on the home page. or can the homepage designs available be edited?

can a larger logo be uploaded? my client’s logo is deeper than what is shown.

any chance a boxed version could be available someday?

thanks! i really think this site is awesome.

Default-user

posting my questions on the profile contact form now…

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico

Hi!! I have questions regarding your beautiful theme: A client of mine totally loved it and he wants to know if you happen to have Woocommerce integration with it so we can add an online shop page.

Thanks in advance!!

pexeto

Hi,

We have done some quick tests with WooCommerce, as functionality it seems to be working well, only there may be some minor style adjustments (such as spacings) needed. However the plugin sometimes ignores the theme layout and requires building a custom page template for its functionality – in case it is needed, they have created a tutorial about how to do this, which requires just a few modifications – I have already created this template for Mineral and I can provide it on request by e-mail or on our support site.

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years

hi,

please add autoPlay options to portfolio slider. http://pexetothemes.com/demos/mineral_wp/portfolio/lazy-image-loading/ regards.

pexeto

Hi,

I have added your request to my update request list, so we will keep this in mind for the future theme releases.

Default-user

Thank you for your support.

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years

I am very unhappy with this theme. because it shows the image quality is very poor. i’m uploading to wordpress 750px width + PNG format, but shows very poor quality pictures in portfolio gallery.

btw, “RELATED PROJECTS SLIDER” and “RECENT PROJECTS” thumbnails dimensions is fix 340×230 px. WHY? This is not a good idea.

pexeto

Hi,

As I have explained in my reply to your support ticket, the theme uses the default WordPress image cropping functions and this is how the WordPress cropping works by default. However, if you are not happy with the quality produced, you can also use the Thumbnail Image URL field of the portfolio item and upload your custom thumbnail images where no cropping will be applied.
I have also posted a reply regarding the carousel image size in your ticket, if you would like to discuss any of these further, can we please continue the discussion in the support tickets that you have already opened? Thank you

Default-user

Thank you for your support.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

It is my first theme purchase from Pexeto. I don’t have any other experiences with their usual Documentation or support.

I just read the whole documentation, and I must say, this is the most complete and useful documentation and theme I have ever used.

Usually, I have do modify a bunch of codes in the .css file and some .php files also to get the result I want. With this theme, I feel like everything I have ever wanted to do with a Wordpress theme is already there. I can’t wait to do my website and explore all the possibilities.

Thank you so much, I am truly grateful. I will recommend this theme for sure!

pexeto

Hi,

Thank you so much for your kind words, I really appreciate it! :) I’m very happy to hear that you are satisfied with the theme and documentation provided and I hope you will enjoy working with the theme in the future as well :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, Love the look of this theme but just have a quick newbie question… There seems to be some flickering/redrawing going on with this theme when used in the latest version of Safari… all smooth and nice in Firefox but Safari is much more flickery and jittery, especially when rolling over the team people pics at the bottom (in the circles) Is this something that can be corrected/fixed? Sorry if this isn’t the correct place for such a question but I can’t use the authors support as not a purchaser…yet! ;) Thanks.

pexeto

Hi,

I’m glad you like the theme :)

I just noticed that this is happening only when you open the demo with the ThemeForest frame on top – if you close the frame or access the demo directly from here, everything will be working smoothly.

Default-user

Thanks for the speedy reply and you are absolutely correct… smoother than a smooth thing that has just graduated from smooth school! Many thanks. :-)

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 1-2 years

Hi,

here is my new website based on your theme. Thank you so much!!

One last question: Where can I cange the header to a sticky header like in the demo.

Thanks and all the best from Germany rené

pexeto

Hi René,

I have already posted a reply to your ticket on our support site – it’s in the Mineral Options -> General Settings -> Main -> Sticky Header field.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

Great theme! One question before purchasing. Is it possible to have filters on the Quick Gallery with the masonry layout?

Ideally, I would like the to have a masonry layout that opens a lightbox that goes from thumbnail to thumbnail, along with a filters. Does your theme support this?

Thanks! Caroline

pexeto

Hi Caroline,

The Quick Gallery is the default WordPress gallery which doesn’t support filters, however you can accomplish this with the default Portfolio Gallery page of theme – it supports filters and also it includes an option to show one preview image per item and link all the item images. You can see an example here, you can also enable masonry layout to this page.

Default-user

Thanks for your quick response. I look forward to working with your theme!

pexeto

I hope you will enjoy working with the theme :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello.

I have a small problem when installing the theme. After download wordpress and when I clicked on “activate” the theme, I receive an error message that appears and completely blocks my site and palteforme administration wordpress …

Message Fatal error: Call to undefined function wp_get_theme () in / home/u325302339/public_html/wp-content/themes/mineral/functions.php on line 9

How can I solve this problem?

Thank you in advance for your help :)

pexeto

Hi,

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:

http://pexetothemes.com/support/

to post your support questions. Thank you :)

P.S. The wp_get_theme is a relatively new to WordPress function, so if you are getting this message, it’s most likely because you may be using an older version of WordPress, so just update your WordPress to the latest version and everything should be working fine.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is there a way to set up a full width static image? I want to use only one image for a page that goes full width. I used the content slider for now, but when I test on a mobile phone the image does not appear. I havent been able to figure it out. Any suggestions?

pexeto

Hi,

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:

http://pexetothemes.com/support/

to post your support questions. Thank you :)

P.S. Yes, you can set a static header image – you can read about how to do it in the “Setting a slider/static image to the page” section of the corresponding page template section in the documentation.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello,

I hope you are having a nice day!

I have a pre-purchase question regarding blog posts. I went through all of the blog posts in the demo but only see posts with single images or multiple images as a slider (gallery post format?). Is it possible to add multiple images to a blog post in a standard format—without using the “gallery post format” like the link below? http://daxisdesign.com/unique-la-spring-show-2012-photo-galore/

Thank you so much for your help! Much appreciated!

pexeto

Hi,

Yes, you can do this – you can just insert the images directly into the content of the post, by using the WordPress “Add Media” button.

Default-user

Ok, thank you so much for the reply! :)

  • Bought between 10 and 49 items
  • France
  • Has been a member for 6-7 years

Hello There,

Very nice theme indeed ! this a pre-purchase question : is your theme buddypress compatible ?

Thanks

pexeto

Hi,

Thanks, I’m glad you like the theme :)

I have done some basic tests with the plugin (creating groups, activites, etc.) and it was working well for me – I haven’t done in depth testing of every single feature, but as the theme is built according to the best plugin compatibility practices, I think that everything should be working well.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am thinking of buying this theme as it appears to meet all my needs, looks great, and is easy to use. I did not see much mention of SEO taken into account during theme design. What steps have you taken to ensure that the theme is search engine friendly and designed in manner to help with search engine ranking?

For example: W3C Compliant, Home page Heading SEO, Post & Page Heading SEO, Post & Page Title Tag (Title as seen in SERPs), Content Code Position

Which SEO plugin do you recommend?

pexeto

Hi,

We have built the theme with SEO in mind – all the pages title tags are constructed so that they are describe well their content, the main page headings use h1 tags and the content position comes before the other data, such as sidebars and footer. We have also included some SEO options, such as adding keywords and excluding archive pages from indexation so that you can prevent double content indexation. Also, if you need some more advanced SEO options, you may consider using a dedicated SEO plugin, such as the WordPress SEO by Yoast or the All in One SEO Pack plugins.

Default-user

Thank you for your prompt, informative, and courteous reply. Great theme and great support.

pexeto

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi Pexeto,

It’s been only 2 days since I asked you a question and I’m already back with another one (sorry, don’t kill me! :s ).

I thoroughly reviewed all of the pages, etc in the demo again yesterday and I absolutely love everything about Mineral theme but there’s one thing that could be a problem for me….

As I was going through the demo pages of Mineral before purchasing the theme, I noticed that portfolio items with multiple images shown as slider have semi-transparent arrows at left & right sides of the image. I did see that the color of arrows change to opaque black/white when I put cursor over the arrows to flip through the images…which is really nice. However, I have a problem….

I have many portfolio images that have white background. If I were to add multiple images (that have white background) as portfolio image slider using Mineral theme, the semi-transparent arrows won’t be visible until I move cursor over the arrows. Many people who view my portfolio probably won’t even notice the arrows and just assume that there’s only one image even though there are multiple images as slider. I hope this makes sense.

Do you have a solution for portfolio images with white background? Or is this something you can help me with if I purchase the theme?

Thank you so much for your help. I really appreciate it! Hope you have a nice weekend.

pexeto

Hi,

It is very easy to apply a shadow, border or change the color of the arrows – any of these can be accomplished with a single CSS line, we can provide the instructions on our support site.

Default-user

Thank you so much for the prompt reply and superb service! Have a nice weekend!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I encountered issue when I add a customised online form with javascript validation, the javascript is not functioning. Please advice. Thanks

pexeto

Hi,

We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:

http://pexetothemes.com/support/

to post your support questions. Thank you :)

P.S. The theme’s code is built according to the best plugin compatibility practices and it shouldn’t cause any conflicts with third party code, so can you temporarily deactivate all of the other plugins installed and also make sure that you have configured the form correctly? If this is still not helpful, please also provide a link to your form when posting so we can see if there are any errors generated.

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 3-4 years

Hi All,

I bought this theme, and it’s just amazing.

It’s still under construction but look how readable it is:

http://www.chrisimo.com/

Nick

pexeto

Hi Nick,

Thank you so much for your kind words, I’m very happy to hear that you like the theme! :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Slovakia

Hi,

I’ve got one question. There are a few themes that shortcodes break when I have Jetpack installed and view on smartphones. Do you have any knows bugs or should the theme be compatible with the heavily used plugins like Jetpack?

Thanks Milan

pexeto

Hi Milan,

I haven’t done an in-depth testing of every single feature of the plugin, as it is a very extensive plugin with lots of functionality included, but I have it activated on my installation, I did a few quick tests and haven’t noticed any problems.

  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Power Elite Author
  • Has been a member for 4-5 years
  • Author had a File in an Envato Bundle
  • Attended a Community Meetup
  • Exclusive Author
  • Bought between 100 and 499 items
+1 more

Hi Everyone,

Just wanted to let you know that we have a dedicated support site here :
http://pexetothemes.com/support/
So, if you have any support questions, can you please use our support site to post your questions – we will do our best to assist :)


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