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This can happen for several reasons, but if you just installed the theme it is most likely a permissions issue on the theme’s images folder where the default placeholder image is saved.
1. Go to “Settings > Theme Settings > Miscellaneous > Placeholder Images” and disable the placeholder images. Save changes and check your website to see if it loads.
2. If it works and you still want to use placeholders, upload an image to your WordPress media manager and copy the full URL into the field “Settings > Theme Settings > Miscellaneous > Custom Placeholder Image” and reactivate the placeholder images.
If you don’t want to follow these steps you can simply set the folder permissions to 755 for the “assets/images” folder.
My site shows nothing but a blank page.
This can happen if the optional “fade in content” setting is enabled and a JavaScript error occurs.
To fix the problem, first go to “Settings > Theme Settings > Special Features” and disable “Fade In Page Content”.
Save changes and check your site. If it loads you can now look for the cause of the error.
Some common causes of this error and how you can fix them:
1. Theme menu locations not set.
Go to “Appearance > Menus” and make sure you have both “Main Menu - Left” and “Main Menu - Right” set in the “Theme Locations” on the top left. If you do not have a menu for both of these locations, create a new menu, save it and set it to the location. The menu can be empty without any links if you don’t want a menu in one of these locations. You can also remove either location by changing your settings under “Appearance > Design Settings > Page Header > Menus“
2. A plugin or other custom code is causing an error.
Try disabling your plugins or removing any custom code that may be resulting in a JavaScript error. Plugins can cause JavaScript errors very often which is why it’s important to only use well coded and tested plugins from trusted developers. Test the site after disabling plugins to see if it solves the issue.
After fixing the problem you can enable the fade in content option again if you choose to use this feature.
How do I disable comments?
Go to “Settings > Discussion” and deselect the option for “Allow people to post comments on new articles”. This applies to both pages and posts.
To individually disable comments on a page or post, from the edit screen click the tab at the top right “Screen Options” and check “Discussion”. This adds a box to the edit screen where you can deselect the options for comments and trackbacks.
Why can’t I save changes in “Theme Settings” or “Design Settings”?
It’s possible you are running an old version of PHP . Check with your hosting provider to get the PHP version you are using. The theme will run on v5.2.x, although it is recommended to use v5.3 or later.
If you have verified the PHP version and it is not the issue, ensure you have the most recent version of the theme downloaded and installed. You can always get the latest version from your account “Downloads” page.
This can also appear to be happening when attempting to override an existing saved theme setting. After clicking the “Override” link, immediately save the page before making any changes. Reopen the page and you can now make edits as needed.
Is there a demo content file?
Yes, a demo content package is available. It includes 3 files, one for the design settings, one for the theme settings and one for the WordPress XML content export. An instructions file is also included which explains the process of copying these files to your site.


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