djwd

djwd supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from djwd:

We’ll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

→ Turn off any additional, non-theme-recommended plugins that you have running
→ Update your theme to the latest version available on ThemeForest
→ Update WordPress

In some cases this will patch up problems before we can reply!

Until then, check out the FAQ section here to see if your question has already been answered.

We generally manage the support desk from about Monday to Friday, from 10am to 5pm – Central European Time (CET)

If there are a lot of tickets, it might take a while… just know that we are working hard to get to your ticket!

IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

→ Responding to questions or problems regarding the item and its features
→ Fixing bugs and reported issues
→ Providing updates to ensure compatibility with new software versions

Item support does not include:

→ Personal Customization and installation services
→ Support for third party software and plug-ins
→ WordPress support that is not related to our themes

Happy ticketing!

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