An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by arrowthemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from arrowthemes:

We provide free support for anyone who’s purchased our items, through our dedicated forum . To get support, create your account on our site and open a new thread in the forums

Frequently Asked Questions

How do I add the mobile menu to my site?

To get the main menu to work in mobile screen, create a menu module in Module manager > then place it in ‘offcanvas’ position > set ‘Select menu’ to your main menu > lastly, go to the Advanced tab and add ‘canvas-menu’ to the ‘Module Class Suffix’ property.

I can’t upload the template to joomla. I keep getting this error: “There was an error uploading this file to the server.”

You need to increase the size of PHP paramater upload_max_filesize to be greater than 7M since the template size is approx. 7M. By default, the upload_max_filesize value is set to 2M.

How do I create a mega menu/multi-column menu?

To enable multi-column/mega menu on a dropdown menu, do the following:

  • navigate to menus > main menu
  • Click to edit the parent menu item that you want to enable two column setting
  • On the edit screen, click on Page display options tab and type: ‘columns-2’ (you can use columns-3, columns-4 etc for more columns)
  • Save and close the menu
  • When to contact Envato Support

    Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.