An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, arrowthemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from arrowthemes:
We provide free support for anyone who’s purchased our items, through our dedicated forum http://www.arrowthemes.com/forum . To get support, create your account on our site and open a new thread in the forums
Frequently Asked Questions
How do I add the mobile menu to my site?
To get the main menu to work in mobile screen, create a menu module in Module manager > then place it in ‘offcanvas’ position > set ‘Select menu’ to your main menu > lastly, go to the Advanced tab and add ‘canvas-menu’ to the ‘Module Class Suffix’ property.
I can’t upload the template to joomla. I keep getting this error: “There was an error uploading this file to the server.”
You need to increase the size of PHP paramater upload_max_filesize to be greater than 7M since the template size is approx. 7M. By default, the upload_max_filesize value is set to 2M.
How do I create a mega menu/multi-column menu?
To enable multi-column/mega menu on a dropdown menu, do the following:
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.