An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ki-themes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ki-themes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I am getting some error messages. How can I fix it?

Warning: strpos() expects parameter 1 to be string, array given in html/wp-includes/media.php on line 913

Warning: strpos() expects parameter 1 to be string, array given in html/wp-includes/media.php on line 913

Warning: Cannot modify header information - headers already sent by (output started at html/wp-includes/media.php:913) in html/wp-includes/option.php on line 568

Warning: Cannot modify header information - headers already sent by (output started at html/wp-includes/media.php:913) in html/wp-includes/option.php on line 569
Updating the wp-includes/media.php file will fix the issue. You can download it from the link below:
http://www.krasotaiskusstva.com/media.zip

For WordPress 3.8, please download it from here:
http://www.krasotaiskusstva.com/media38.zip

For WordPress 3.9, please download it from here:
http://www.krasotaiskusstva.com/media39.zip

Another way is to install the v3.4 version from the link below:
http://wordpress.org/wordpress-3.4-RC4.zip

How can I fix IE viewing issue?

Please, insert these lines into the index.php at line 26.

<!--[if IE 7 ]><link rel="stylesheet" href="<?php echo $template_url; ?>_css/ie.css" media="all"/><![endif]--> <!--[if IE 8 ]><link rel="stylesheet" href="<?php echo $template_url; ?>_css/ie.css" media="all"/><![endif]-->

How can I change the white space height between the sections?

To change that please, edit MJ/_css/style.css line 104-105-106 and increase the padding-top/padding-bottom:

div.page{padding-top:20%;padding-bottom:13%;} @media screen and (min-height: 1000px) and (max-height: 1200px){div.page{padding-top:30%;padding-bottom:26%;}} @media screen and (min-height: 1200px){div.page{padding-top:50%;padding-bottom:26%;}}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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