An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by yosoftware

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from yosoftware:

Before you open a ticket

When opening a ticket

  • explain in details what is your issue
  • what borwser and version (Chrome, Firefox, Safari etc.) and OS (Win, OSX, Linux etc.) you are using
  • provide us with link to your website, if possible
  • provide us with temp login and password, if you want us to have a look

Please note: all information are confidential and our support system is SSL protected

Support hours
  • We provide support Monday – Friday, 8:00 – 16:00 GMT+1
  • During weekends and public holidays support is very limited
  • We address your issue witin 24 hours most of the times, but it can take up to 48 hours
  • If we don’t get back to you within 48 hours please e-mail us your ticket number to support@yosoftware.com
Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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