An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by djwd
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why I can’t change colors and backgrounds between ‘Bloody’ and ‘Rounded’ versions when I use the General Style Selector in the Theme Options?
The General Style selector is related to some design elements like the menu, the round corner on post images..etc.., it’s not strictly related to colors, which you can set indipendently from the Coloring Tab, no matter what style you select. Same for backgrounds, you can upload one or select a plain color for both styles.
Additional note: Since version 1.2 the defaults ‘Custom Colors’ are set to match the ‘Bloody Version’, also the background used is included.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.