An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, djwd, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from djwd:
We’ll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:
→ Turn off any additional, non-theme-recommended plugins that you have running
→ Update your theme to the latest version available on ThemeForest
→ Update WordPress
In some cases this will patch up problems before we can reply!
Until then, check out the FAQ section here to see if your question has already been answered.
We generally manage the support desk from about Monday to Friday, from 10am to 5pm – Central European Time (CET)
If there are a lot of tickets, it might take a while… just know that we are working hard to get to your ticket!
IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.
Support for our items includes:
→ Responding to questions or problems regarding the item and its features
→ Fixing bugs and reported issues
→ Providing updates to ensure compatibility with new software versions
Item support does not include:
→ Personal Customization and installation services
→ Support for third party software and plug-ins
→ WordPress support that is not related to our themes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Why I can’t change colors and backgrounds between ‘Bloody’ and ‘Rounded’ versions when I use the General Style Selector in the Theme Options?
The General Style selector is related to some design elements like the menu, the round corner on post images..etc.., it’s not strictly related to colors, which you can set indipendently from the Coloring Tab, no matter what style you select. Same for backgrounds, you can upload one or select a plain color for both styles.
Additional note: Since version 1.2 the defaults ‘Custom Colors’ are set to match the ‘Bloody Version’, also the background used is included.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.