108 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have many questions and I have crated a ticket, please help.

Webbu

Hi,

Tickets are answering by our support team. If you already created a ticket not need to write here. I am sure that tickets will be answered when support is available.

Regards

Default-user

ok, But seems answer my questions in there..

Webbu

Yes correct. We always reply tickets in support system.

Default-user

but none answer so far

Webbu

Replied now.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

i have purchased this theme , but it is not showing my blog correct , i dont now why ? how i can contact the owner ?

Webbu

Hi,

Thank you for purchase our template. Please create a ticket with your wordpress admin info in our support forum: http://support.webbudesign.com (Please create private message for you wp info.)

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Is there any theme updates?

Webbu

Not yet.

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

Hi Webbu The theme is BuddyPress compatible with 1.72?

Webbu

Hi,

Didn’t tested. But it is possible to have problems on mobile.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have used Ipad (in portrait) to test your theme and found that on the photo gallery 3 columns page, all the photos are displayed correctly. But if move the ipad to landscape then the last columns will be out of screen only two columns can be show. I have checked the other pages also have the same problem. I dont think it is normal and please fix it immediately. Thanks.

Webbu

Hi,

I have tested with iPad3 IOS 6.1.3 and results;

Portrait mode : https://www.dropbox.com/s/e4uf8h2z5pia05w/portrait.png?v=1rc-

Landscape Mode: https://www.dropbox.com/s/jdlme6d6t1ui5a4/landscape.png?v=1rc-

And we found no error like you said.

Regards

Default-user

I am using IPAD iOS 5.1.1 test then have this problem, which means the theme cannot support the earlier iOS?? It is impossible all users installed a IOS already.

Default-user

As I remembered I saw some of the client also have these problem also already point out the problem in the support forum. I really don’t understand why you still said no problem. Here are some of client message:

Hello, I purchased your theme and have run into a few issues on different platforms. I hope you’ll be able to address them. All problems I’m having can be observed in this link: http://mobit.webbudesign.com/mobit1/

Since this is your own server, we can be sure that the problems we’re having are not related to any customization we’ve made, they’re present in the standard template. Here are the most critical problems we’re facing:

1. In desktop mode (i.e. the mode where the menu is always visible), notice how the menu keeps trying to hide whenever you click anywhere in the content area (right). It moves left and then suddenly pops back into place. It’s distracting and makes the site look buggy.

2. On the iPhone (Safari browser), there are scaling issues. If you change the orientation of the screen from horizontal to vertical and then back to horizontal, the contents become larger than the screen, and never go back to the correct size. This causes a horizontal scroll bar to appear, and this scroll bar does not function properly when the menu is open (the contents scroll over and overlap the menu).

3. Also on the iPhone, the height of the menu is wrong. When you scroll to the bottom of it, you can often see a gap below it.

4. On Android (Dolphin browser), the menu can’t be scrolled at all, so a number of links are hidden from the user permanently. This is a serious problem, because the site can’t be fully navigated.

Please let me know if you have solutions for these problems, because we can’t publish the website while these issues can be noticed by our users. . . .

Hello,

The iPhones we used to test the page have iOS 5.1.1. Many of our users do not have the latest iOS version, so maybe if the scaling issue isn’t so complex, could you look into it?

The case with Androis is similar, many of our users don’t have the latest Android, and are still using version 3.2 or older, and in that version, the Dolphin browser is very popular.

We can’t count on our users having the latest versions of everything, that would be like supporting only Internet Explorer 10, while many people all over the world still use versions 9, 8 and even 7. We have to support older version to some extent, don’t you agree?

Thanks for your attention.

I think if you theme only support the newest IOS then please write it clearly in the theme features and let client select purchase or not!!!

Webbu

Hi hkuepsu,

As you can see these errors happen only on old versions. And we can not test old ones because IOS 5 is too old. Apple released too many updates after this IOS. Android is same 3 is too old. Now Google released 4.2.x and we can not provide support for all old versions. Good work, which you find lots of problem comments but can you paste the answers as well. We said we will release an update for menu problem on desktop version. I think you missing this. And I don’t understand; we already replied lots of question in our support forum for you. You making spam and writing same issues here. This is not good.

Regards

Default-user

As I said if you theme only support the newest IOS then please write it clearly in the theme features and let client to select purchase or not. Yes, you have replied a lot of questions in your “support forum” BUT all you answers Useless at all. Also I am not the only one found your theme have a lot of problems. I think asking question is very common otherwise we no need support forum. Now client found a problems and you said this is spam!! You haven’t provide any solutions but ask client to solve and paste the answers here! I really don’t understand what is the meaning of support.

Default-user

Actually so many users are still using IPAD 1 and only IOS 5.1.1. they can use.

Webbu

I will try to look at it & fix.

  • Elite Author
  • Has been a member for 4-5 years
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Referred between 50 and 99 users
  • Bought between 100 and 499 items
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Microlancer Beta Tester

v1.4 Update

1-) Menu shaking problem solved. 2-) Text menu button have seen on desktop this error solved. 3-) style.css & js > scripts.php changed.
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
cohiba Purchased

While I’m waiting to get logged into the support page…just though I’d toss out a question here: How can we delete some of the social icons at the top of the page? I don’t see that edit feature in the backend.

Webbu

Hi,

You need to leave empty for delete icon from frontpage.

Regards

Default-user
cohiba Purchased

Beauty! Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

It’s not at all working, Is there a way to ask for refund.

Webbu

Hi,

What is not working?

Default-user

Trying to explore the support page

Default-user

Can you please look at the problem I need to fix the website by end of today

Webbu

Hi,

When I check your system I see a kind of script changing all php files. Our scripts.php under js folder is a Javascript file but your plugin add this into the file;
<div style="text-indent:-8989em">
<a href="http://zocorsideeffects.me">zocor side effects</a>
<a href="http://lojramemakina.al">lojra me makina</a>
<a href="http://calcolopesoideale.com">peso ideale</a>
<a href="http://lojramekerre.al">lojra me kerre</a>
<a href="http://lojramebarbi.top-channel.org">lojra me barbi</a>
<a href="http://lojramekerre.top-channel.org">lojra me kerre</a>
<a href="https://lojraperfemije.org">lojra per femije</a>
<a href="http://giochiperragazze24.com">giochi per ragazze</a>
<a href="http://lojrafalasonline.com">lojra falas</a>
<a href="http://lojramebarbi.al">lojra me barbi</a>
<a href="http://indicedimassacorporea.com">indice di massa corporea</a>
</div>

Please be sure stop this plugin or script. After then your system will work normal.

Regards

Default-user

I have all the plugins deactivated still the same

Default-user

i have tried the responsive theam, i can see the mobile menu without any problem

Webbu

Here is the screen shot from your admin same problem in to the admin panel. http://bit.ly/14yZmw7 This is not a plugin I checked your wp admin. This is a kind of hack code or something like that.

Default-user

let me try the clean installation

Webbu

After installation please don’t install Mobit and check this code. If it still in your system I suggest send this problem to your hosting provider.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi There, your support ticket system does not load for me, I want to add a Plus/Minus to the accordions put on pages, how do I do that without affecting the menu accordion

Webbu

Hi,

You can use our shortcodes while adding Accordion. You will find shortcode button in to the tinymce editor. And also you can find more help in help documentation.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hello! in my mobit template we are changed the Splash Screen Settings and we uploaded our own images but it doesn’t change anyone!!! we have tried everything! manually in mobit options and by ftp but it doesn’t work anything. We need to put all things ok. Could you help us?

Webbu

Hi,

If you send me your wp admin info I can check what is wrong on your WP. You can send it from my profile page.

Regards

Webbu

Hi again,

I checked your admin and found the problem. You need to upload correct size with description example;

For iphone 3g the size is 320×460 and it written on field description like this; “You can upload your own splash screen image. Check sources folder for sample.(apple-touch-startup-image-320×460.png”

If you insert photo exactly this size “Need to click TamaƱo completo” then “Insertar en la entrada” Your problem will solved. Please don’t change the size of our sample splash screen photos.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

amazing product! thank you so much….

Webbu

You’re welcome. Thanks for great words.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Can i use this template as a shopping cart too?

Webbu

Sorry not.

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 5-6 years

Excellent Theme, excellent support in the Forum, very pleased.

thanks, Andy

Webbu

Thanks for nice words.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

The accordion feature is not working on category menu of my site. How do I fix this.

Also is there a way to only show the menu as a homepage, until a category is clicked out?

Webbu

Hi,

I think you forgot to add main menu url like we told in help video tutorials. Please check photo below. You will see main menu URL is #wmenu and others normal link.

Photo: https://www.dropbox.com/s/2hnp9b8wp2qwnmh/Screen%20Shot%202013-08-20%20at%2023.09.12.png

2nd question: sorry not have this feature.

Hope this helps you.

Regards

Default-user

here is a copy of my site, http://showmethelist.com/lists

Default-user

there is no drop down/accordian effect

Webbu

Please create a ticket in our support forum with your wp admin info. We can add a sample for you. But still I recommend to watch our tutorial videos about menu. You can see a sample there too.

Note: Please use private message feature in our support forum while sending your admin info.

Support: http://support.webbudesign.com

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Can I use a different menu for the mobile and desktop versions?

Webbu

Hi,

Only one menu possible to use both devices.

Default-user

O no…

Default-user

My pages is optimized for desktop. Mobile theme must use another pages. But How?

Webbu

You can find detailed integration guide in help documentation. And this address: http://support.webbudesign.com/f-a-q/

Default-user

it is possible and described in help?

Webbu

Sorry don’t understand?

Default-user

I can find in Help solving of my problem? – Can I use a different menu for the mobile and desktop versions

Webbu

Before buy I am sure you tested Mobit on desktop & mobile from preview site. And as you can see there is only one menu available for this theme.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Deprecated: Assigning the return value of new by reference is deprecated in [xxxxxxxxxx]\wp-content\themes\mobit\admin\class-pixelentity-theme-update.php on line 36

Webbu

Hi,

I Just send an update for this. You will receive after approved. Also you can turn off WP Debug and hide this error too.

Regards

Default-user

tks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Is this an essential update or can I leave my site as it is right now?

Webbu

Not essential. just we delete a line of code ( deprecated ).

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

Hi – Will this work with WP Ver 3.7 ?

Thanks F

Webbu

Yes.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

quick question how do i add it where on the front page they can click next page like when they browse a category? the frontpage only displays a certain amount of post and thats it….

Webbu

Hi,

As you can see demo preview Mobit not have an option like that.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, can i get some help by email if i send you the purchase code from our client?

We’re trying to get this live but the logo won’t display no matter what size we upload. We’re almost ready to go but this is stopping us and it’s really frustrating so any help appreciated. I can email you the purchase code if you need it.

thanks

Webbu

Hi,

If your customer send us a message from our profile page and correct this info then I can help you.

Regards

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