An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, pedrodonkey, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from pedrodonkey:
You will need a purchase code in order to register on the support forum. Navigate to your downloads section on themeforest.net and click the download button next to the Patagon Creative theme. Select License certificate and purchase code to download a text file. In this file you will find the Item Purchase Code which looks like this:
For any assistance please post a comment on the theme page and we will do our best to assist you.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How can i use this with an existing theme so that it can auto-detect the users’ device ?
I use the WordPress Mobile Pack plugin and it works seamlessly.
Just install the plugin and upload the dotMobi theme to your /themes directory as you would normally. Then select the theme to serve to mobile users via the “Mobile Switcher” settings found under the appearance tab.
Instead of “Latest” “Categories” and “Archives” can I have particular pages or posts as the main buttons?
You can display absolutely anything you like within the tabs on the home page. Obviously you would need to modify some of the code within the index.php file but it is well commented and shouldn’t be hard at all. I’ve included PSD files of the buttons too so you can modify those to your liking.
How well do contact forms show up on this?
Most, if not all of the plugins that are available provide custom CSS styling of the forms so i don’t see why a contact form wouldn’t render properly within a page.
Contact form preview: http://www.wordpressmobiletheme.com/temp/
Preview uses Contact Form 7 Plugin
Is this theme compatible with WPMU?
It’s 100% compatible with WPMU . Tried and tested.
Does the theme support the qtranslate plugin?
It does indeed support the qtranslate plugin. Tested and confirmed with the latest version 2.5.9.
Twitter RSS feed update!
Please update your Twitter RSS feed URL to the following format:http://api.twitter.com/1/statuses/user_timeline.rss?screen_name=usernameHere
Replace usernameHere with your Twitter username.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.