An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I change the menu icons?
There are some default icons in the theme:
You can configurate these icons in the wordpress admin in 2 easy steps.
Step 1: Login and go to Appearance -> Menus, then follow the instruction in the image below:
Step 2: Input class for menu items, then icon will show in frontend, then save menu. Note: You must set this menu as Primary Navigation.
To create a custom icon, create a CSS Class on the style.css file (inside the theme folder) and then write the custom CSS class in the field “CSS Classes (optional)” .
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.