An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by jonathan01
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Cleaner Gallery wants me to upgrade – should I?
Quick answer – NO! The author of this free plugin has changed the system and basically removed some of the functions which now will break what it is used for in the theme – You can do 1 of 2 things – you can just sit happily with the old 0.7 version included in the download pack and be happy everything works as it should – or you can replace with an alternative gallery plugin of your own. Sticking with the old version is by far the easiest solution.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.