An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by jonathan01
Frequently Asked Questions
Why doesn’t the background appear in outlook 2007?
Outlook 2007 and possibly other email clients will NOT display a background image – this ONLY effects the background image and there is nothing you can do to resolve this as it’s Microsoft’s program and they chose to make it this way. The email template however will display everything but the background image (graceful degrading) – you should simply ensure that the background color of the body (already done in the downloadable files and set as ##ebece2) matches the table to produce a flawless experience.
Has this email template been tested?
It sure has – it’s been tested using the latest industry testing tool in over 20 online, desktop based and mobile platforms and passed – testing is done by the author and also themeforest review team during review.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.