An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pixel-industry

They will respond to buyers' questions via email at support@pixel-industry.com.


Additional information from pixel-industry:

If you have any questions regarding our themes, please drop us a note. We’ll get back to you in 24 hours, except on weekends.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install Moderna theme?

1) Unzip the archive you downloaded from Themeforest.
2) Go to Download -> Theme_Files directory and zip the “moderna” directory.
3) Go to Appearance -> Themes and click on “Install Themes” tab.
4) Click on “Upload” link (just below tabs) and upload your archive.
5) Click on Activate link and your theme will be active.

How to increase Logo space so it fits nicely.

Go to “moderna/css/YOUR_SKIN/style.css” and find line: ”#logo”. It looks something like this:

#logo{
    width: 274px;
    height: 28px;
    margin-bottom: 30px;
    margin-right: 30px;
    float: left;
}

Set “height” value to height of your logo image. Increase “margin-bottom” value if needed.

YOUR_SKIN – boxed or stretched

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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