An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by An-Themes
Additional information from An-Themes:
Support requests are being processed on business days Monday to Friday from 6:00 to 17:00 (GMT +2) within 24h in the order they were received.
Please Note: This support is for Theme Set-Up, Theme Usage & Bug Reports Only, I do not offer support for making or helping with, customisations to my theme’s code. If you have modified your theme code then please ensure it is not your modifications causing any issues with the theme.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- As a general rule, if you purchase my templates, you like the design, this is a case where you should follow this design line and not modify any code. Simply dropping your logo and your content should be enough for your website. Should look fresh and professional.
- If you purchased my templates means that you are experienced enough to deal with things, such as servers, PHP, CSS and/or JS without asking me any question on basics for any possible issue.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Sold between 10 000 and 50 000 dollars
- Bought between 10 and 49 items
- Referred between 10 and 49 users
- Has been a member for 0-1 years
- Exclusive Author
|Created||14 May 13|
|Last Update||31 May 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files|
|Tags||1400px, 1440px, Mogoze, abc, abc Mogoze, an-themes, anthemes, creative, magazine, magazine html, magazine html5, responsive, responsive HTML5, responsive html|