An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dtbaker

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dtbaker:

PLEASE NOTE I am about to have a baby any day now. There will be a delay in replying to any support questions. Thank you for your understanding.

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

If you are getting a “missing argument” error for “functions.jigoshop.php”

Please go to “Appearance” > “Editor” and on the right find the file “functions.jigoshop.php”

scroll down to about line 38 where you see this code

add_action( 'jigoshop_after_shop_loop_item', 'dtbaker_add_to_cart_before', 9);
add_action( 'jigoshop_after_shop_loop_item', 'dtbaker_add_to_cart_after', 11);

and change it to this code:

add_action( 'jigoshop_after_shop_loop_item', 'dtbaker_add_to_cart_before', 9, 2);
add_action( 'jigoshop_after_shop_loop_item', 'dtbaker_add_to_cart_after', 11, 2);

(ie: adding the , 2 at the end)

The large header image cannot be set differently to the small header image.

Open the file widgets/header.php and change two incorrect lines of code:

On line 57 change
$large_image = esc_attr($instance['small_image']);
to this:
$large_image = esc_attr($instance['large_image']);
On line 121 change this:
$large_image = esc_attr($instance['small_image']);
to this
$large_image = esc_attr($instance['large_image']);

My sidebar seems to appear funny on search results and category pages.

If you go to Appearance > Editor you can fix this by modifying a few files.

Select the “category.php” file and scroll to the bottom. Delete the line where it says ”<?php get_sidebar(); ?>”

Select the “search.php” file and scroll to the bottom. Delete the line where it says ”<?php get_sidebar(); ?>”

Continue with any other files you notice this bug appearing on.

Upgraded jigoshop and it stopped working.

in functions.jigoshop.php on line 11 change this:

remove_action( 'jigoshop_before_single_product_summary', 'jigoshop_show_product_sale_flash', 10, 2);

to this:

remove_action( 'jigoshop_before_single_product_summary_thumbnails', 'jigoshop_show_product_sale_flash', 10, 2);

In header.php on line 85 cut this line of code out:

<link rel="stylesheet" type="text/css" media="all" href="<?php bloginfo( 'stylesheet_url' ); ?>" />

and add it down down near line 144 just before </head> like this:

<link rel="stylesheet" type="text/css" media="all" href="<?php bloginfo( 'stylesheet_url' ); ?>" /> 
</head>

Go through the new jigoshop settings and click “Save” again – this seems to help the upgrade process.

The Jigoshop Cart Totals and Shipping Calculator are squished up/hidden

Go to Appearance > Editor in wordpress. Go to style.css, add these new styles to the bottom:

.cart-collaterals .cart_totals {
    width: 325px;
}
.cart-collaterals .shipping_calculator {
    width: 325px;
}

Download sample wordpress data

Please download the sample wordpress data by following this link:

http://tf.dtbaker.com.au/wordpress/mummy_blog/mommyblogpremiumwordpresstheme.wordpress.2012-03-01.xml

To import this, please login to wordpress and click Tools > Import

How to enable cyrillic characters in Google Font

Edit the file wp-content/themes/mommy_blog/header.php you will see this code:

echo ':400,700" rel="stylesheet" type="text/css"/>';

change it to this code:

echo ':400,700&subset=latin,cyrillic,latin-ext" rel="stylesheet" type="text/css"/>';

Remove placeholder graphics

open content.php and go to about line 23 where you see this block of code:

<div class="blog_thumb">
                <a href="<?php the_permalink(); ?>" title="<?php printf( esc_attr__( 'Permalink to %s', 'twentyeleven' ), the_title_attribute( 'echo=0' ) ); ?>" rel="bookmark">
                    <span class="thumb_thumb_decoration" />
                    <?php
                    if ( has_post_thumbnail() ) {
                        //$image = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), array( THUMB_IMAGE_WIDTH, THUMB_IMAGE_HEIGHT) );
                        //print_r($image);
                        the_post_thumbnail( );
                    }else{
                        ?>
                        <img src="<?php echo get_template_directory_uri();?>/images/placeholder.png" width="<?php echo THUMB_IMAGE_WIDTH;?>" height="<?php echo THUMB_IMAGE_HEIGHT;?>" alt="<?php echo esc_attr(the_title_attribute('echo=0'));?>" />
                        <?php
                    }
                    ?>
                </a>
            </div>
            <div class="blog_text">
(ignore this last div) </div>

change it to this block of code

<?php if ( has_post_thumbnail() ) { ?>
<div class="blog_thumb">
                <a href="<?php the_permalink(); ?>" title="<?php printf( esc_attr__( 'Permalink to %s', 'twentyeleven' ), the_title_attribute( 'echo=0' ) ); ?>" rel="bookmark">
                    <span class="thumb_thumb_decoration" />
                    <?php
                    if ( has_post_thumbnail() ) {
                        //$image = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), array( THUMB_IMAGE_WIDTH, THUMB_IMAGE_HEIGHT) );
                        //print_r($image);
                        the_post_thumbnail( );
                    }else{
                        ?>
                        <img src="<?php echo get_template_directory_uri();?>/images/placeholder.png" width="<?php echo THUMB_IMAGE_WIDTH;?>" height="<?php echo THUMB_IMAGE_HEIGHT;?>" alt="<?php echo esc_attr(the_title_attribute('echo=0'));?>" />
                        <?php
                    }
                    ?>
                </a>
            </div>
            <div class="blog_text">
<?php }else{ ?>
            <div class="blog_text" style="padding:0;">
<?php } ?>
(ignore these last divs) </div></div>

If you get things like “Category Archive” on certain pages and need them removed.

Go to appearance > editor and on the right select the file “Category Template – category.php” then look for and remove this code:

<h1 class="page-title"><?php
                        printf( __( 'Category Archives: %s', 'mummyblog' ), '<span>' . single_cat_title( '', false ) . '</span>' );
                    ?></h1>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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