35 comments found

riggerh Purchased

The twitter api has changed! How can I further get the twitter posts on the page? Thx a lot in advance for quick support

Hello, I need to always display the menu on the home.

CoralixThemes

@ezequielsimari ,
Do you want to delete the animation of the menu? Just at the home page or in all the pages?

ezequielsimari

I need the animation to stay. The menu should always display at the HomePage, but not at the other pages, where it should display when you activate it. At the HomePage the menu should hide when you click.

any chance twitter bootstrap would be updated to v3

CoralixThemes

Sure, we will be working on that!

Nice template… will buy on your next update.

CoralixThemes

Thank you so much! :)

I have a problem with the Twitter function… how do i get my own Twitter to display feeds?

Thanks

CoralixThemes

Add your question at our Forum, we will give you support there. Thanks!

Default-user

im posting in the forum, but cant see my text after i pressed “send” ??

CoralixThemes

We add the steps at the Forum.

hi,

The page does not seem to move down? there is no side scrollbar. Am I missing something?

Thanks. Sean

CoralixThemes

The scroll is inside the page, take a look at Band Members to see the scroll there.

hi,

The page does not seem to move down? there is no side scrollbar. Am I missing something?

Thanks. Sean

CoralixThemes

The scroll is inside the page, take a look at Band Members to see the scroll there.

joncav Purchased

I added multiple audio and the page would not scroll – also, the audio pre-downloads and with multiple audio this can mean the page loads continually for a long time. Please help with these issues.

CoralixThemes

Please add this question at our forum, we can help you there. We have a private forum for our customers. Feel free to add your question there.

joncav
joncav Purchased

The support area for this design doesn’t work. Above, the “support” tab takes me to this page: www.coralixthemes.com/support-forums/?envato_item_id=4312314 – then if you click “Support Forums” the same message appears “Oh bother! No forums were found here!”

CoralixThemes

Because you have to register first (using your purchased code). Also: check the documentation file, we have the steps there.
Let me know if there is anything else we can help you.

Hey guys, I just purchased your Monkey multi page html… I have it mostly configured… and I tried to log into your support – buy I’m having troubles with finding answers. Two questions please :) 1. I understand the responsive aspect of the theme – however the page content seems to not be entered but shifted too far to the right. Can this be fixed? Where? 2. Did I understand right that there is still no php for the contact form? Thanks in advance :)

CoralixThemes

Hi, could you please add this questions at the forum? The support team will help you there. Thanks!

tareinah

I can’t figure out how to add a question.

CoralixThemes

Hi, please contact us by the profile contact form and we will help you.

I got your notice to download the new files Jan 9th – but can you tell me what needs to be replaced, since my files are already alltered? Just the contact.html, contact.php & style.css?? Also – I did figure out your support, but haven’t heard back – thanks :)

CoralixThemes

Hello, we did the update yes. Inside the HTML folder there is a php file. Add the file into your folder. In contact.html replace the old form with the new form. We already answer this in the forum. Regards.

Hey guys I really need a few tips here – I’ve explained above and also sent in an email and used your support forum… and I’m just not hearing back. I got your notice to download the new files Jan 9th – I replaced the contact.html, contact.php & style.css it just says (Awaiting moderation) – but it’s been 6 days… I will resend my questions via your profile contact on this site. Please please please help :)

tareinah

Apparently I can’t find the CONTACT option anymore… here’s my main issue: I understand the responsive aspect of the theme – however the page content seems to not be entered but shifted too far to the right. Can this be fixed? Where? (see here: saskwebsites.com/ccw/index.html) *Also, some pages do not scroll – on two different computers the images are cut off but I can not scroll to see them. I understand the auto scroll feature within the page, but it’s not always showing up. (I have screen shots)

Hello? I am not getting any answers to my original issue. Please respond – it’s been over 2 weeks :( All the content on every page is “off centre” – could you please tell me where to correct this?

Test site here: http://saskwebsites.com/ccw/index.html

tareinah

I finally see a response today. I will go back to the forum – please reply soon, please.

CoralixThemes

The answers were given on the forum. Regards.

Hey guys again I am waiting for help in your forum, see here: http://www.coralixthemes.com/forums/topic/contact-form-e-mail-address/#post-5840—all it says is “Awaiting moderation” It’s going on 4 days now, please have someone reply soon. This is a long wait for my client.

- car titles move up / bottom left titles need to move up higher so theres less space (on this page: http://saskwebsites.com/ccw/index.html)

- the pop up images are being cut off on some screens. can the pop-up images be set to hug the top of the page? or be made to pop-up smaller? (same page: http://saskwebsites.com/ccw/index.html)

- iphone kinks – please view on an iPhone, theres a lot of overlapping with the “copyright area”

- I moved the “menu” up – by removing space under the “brand” — but it is still cutting off on some screens / because it doesn’t scroll. thoughts?

- all of a sudden the “mobile menu” is showing up under “contact” on the main menu – not sure what happened, how do I fix that?

tareinah

Do you see this question from Jan 22?— 1. How can I move the car titles up? Bottom left titles need to move up higher so theres less space (on this page: http://saskwebsites.com/ccw/index.html) 2. iphone kinks – please view on an iPhone, there’s a lot of overlapping with the “copyright area”.

tareinah

Finally you can now see my questions in the forum… but when i post them – they sometimes take 4-5 days to even show up. please have a look and reply – I have a deadline of going live today :/

CoralixThemes

Hi tareinah, service, support on our forum. The answers to the questions he has done have been given several days ago. Some of the questions you made, we have already answered in the forum, referring to a customization service. The service is free and limited to solve possible bugs has not changes or customizations. We can see your questions in the forum and the answers we have given. To make a new question should be directed to the forum. Regards

I have to go live with this website. It has major kinks – I still haven’t had a reply on your forum. Can I hire out someone to help me via envato? Please tell me where/ how to hire someone to help with these issues. thank you.

CoralixThemes

Again we repeat, all the questions he asked were answered in the forum. The service is FREE to answer queries or if there is an error in the theme. Support Terms You are looking for a customization service that is different. Regards

Hello everyone!

We are extremely happy that we can present you a great product and provide excellent technical support for all of our customers.

If you have any pre-sales questions, please, post them here in the item comments so our team can answer them promptly.

If you have already made a purchase of Monkey Music Band Responsive Template and have any questions or problems please do benefited from our Support Center. We’ll try to answer all of your questions as soon as possible

CoralixThemes Team

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