An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CoralixThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from CoralixThemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

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Frequently Asked Questions

Are the demo images included?

No, the content is for presentation purposes only and it’s merely an example of how your website will look, but you need to use your own images.

Is this theme responsive?

Yes the theme supports multiple platforms, which makes the website look attractive on desktops, tablets, smartphones, and other mobile devices.

Are the psd files included?

Music Player Information

Responsiveness

Smartphone, tablet or thirty inches large display: the player feels fine with any screen size. Without the need of media queries, a simple, fluid layout was adopted. The player is a quite small object so that’s the easiest part.

Touchableness

The player can be used on touch-capable screens as well. Everything you can do with the cursor, you can also do with your finger. Every action has its touch events defined and enabled.

Image-less

The looks of the player is all CSS, not a single image is used.

Controls

  • The essential Play / Pause and playback progress controls
  • Volume On / Off / Up / Down controls
  • Indication of how much of the audio is loaded (buffered)
More information

Do you offer support for Monkey-Music Band HTML Template?

Yes, we offer support exclusively on our dedicated support forum. We will not offer support here in the comments. We want to keep all support in one place because in this way we will be able to help you faster and more efficient and the forum will be easier to follow by others that might have the same question or issue.

Where can I get the purchased code to access your support?

Go to Downloads > Item > Click on Download button > License certificate & purchase code.

Select that one: License certificate & purchase code

purchased code

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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