77 comments found

hope you’ll answer my question on your forum soon :)

refaktor

Our regular support hours are Monday – Friday 10am – 7pm CST so your post will be answered tomorrow.

We installed your theme on our site and the Drupal module, Supersized, on internet explorer 10 does not work. This is our page where you can find the slider: http://kyiv.komplique.com/content/%D0%B3%D1%80%D0%B5%D1%87%D0%BA%D0%BE. We found that this module is not fully compatible with internet explorer: https://drupal.org/node/2064485. Please advise what action we can take.

refaktor

Your slider is not working in Chrome either because you are having a jQuery conflict. Please see this thread in our forums for more information http://refaktorthemes.com/support/viewtopic.php?f=14&t=492

hi. Which additional settings should i do for facebook like button. I didnt see it. With “tweet” button there is no problem.

refaktor

We didn’t really build anything like that into the theme but I’m sure there are modules for that. If you have questions in the future please post them in our forum – http://refaktorthemes.com/support

rhapek Purchased

I installed this theme on an existing drupal site. This means that I had some settings which conflicted with the themes layout/fields. So, I posted on the support forum. I teceiced an answer next morning. The support was not only super-fast, but also pretty in depth. Positively surprised at level of service – well beyond what I’ve experienced in the past.

refaktor

Thank you very much for your business and for your kind words, we really appreciate it :)

Hello, I love this theme, but before I’m going to use it I have a few questions:

  • Is it possible to apply a full with video header?
  • This theme does not have parallax features?
  • Is there a blog available in this theme?
  • Is it possible to make the menu navigator and text boxes more transparent?

Thank you in advance, looking forward for your reply!

Hi there! My company bought your Montreal theme. I didn’t find any psd files after downloading it. It would be great if I can receive them, because it would save us quite some time creating visual design to present to our client. Can you send me the psd files?

Regards,

Johan

refaktor

There are no PSD files for this template, it was a pure HTML/CSS creation by the original template author.

Hello, I would like access to the support forum. My username is questexmedia.

refaktor

You can just begin posting after you active the account, we don’t manually verify accounts anymore.

Hello, I have a question about the background color in the theme. I’d prefer to have a site with black (or dark background) and white text. Is this possible with this theme?

refaktor

Minor changes like that are not difficult and you can get help with those kinds of thing in our support forum http://refaktorthemes.com/support.

Default-user

Thanks for the quick response!

cbubny Purchased

Any recommendations for getting jquery accordions working with this theme? I’ve tried adding it manually, tried 3 different accordion modules…none of them seem to work with this theme.

Thanks.

refaktor

Please make a post on our forums with some more details regarding your issue and we’ll help you out there – http://refaktorthemes.com/support

I am very interested in this theme but have some questions. Does it come with an install profile that includes required modules and creates relevant content types, fields, views etc.? Does it use views? I am an experienced Drupal developer and want to know what I will end up in terms of modules and back-end. Thanks.

refaktor

There are a couple different install options. There is the full demo with the demo database so you could install exactly what you see on the demo only with placeholder images. The other option is to use our included features module on a fresh install which will create those content types, fields and views for you. All the modules used are also included.

Default-user

Brilliant. thanks.

Last week, I visited your demo and could use touch swipe to move the images.

This week, I prepare to purchase but cannot see this function in the demo.

Did you remove this function? Please advise.

refaktor

The demo is working fine for me, what browser are you using? The theme uses 1.8 via the jQuery Update module.

josephlau

I have experienced that jQuery 1.8 always causes some unexpected problems, particularly on “Menu”. If I downgrade the version to 1.7, do you know your theme and all functions can still work properly?

refaktor

I don’t think there should be any issues with 1.7 but there shouldn’t be with 1.8 either. Please make a post in our forums if you’re having any issues with 1.8 and describe the issue in detail – http://refaktorthemes.com/support

Hello we purchased montreal theme but the background images are not diaplying. How to set the background images do help.

refaktor

Refer to this thread on our forum and if you’re still having issues go ahead and make your own post http://refaktorthemes.com/support/viewtopic.php?f=14&t=492

hiplus Purchased

The custom logo path is invalid. Please Help

Default-user
hiplus Purchased

its ok i find the problem

Hello, I want to play responsive full screen video in the portfolio basic template. Presently we have pretty photo gallery. I tried to make it 100% width and height by going in the plugins.js file. The thick box does increase by size but still the video does not seem to be full screen. Thanks.

refaktor

Please post your question on the forum, these item comments are not ideal for support – http://refaktorthemes.com/support

9802008 Purchased

Do not purchase this theme unless you are an HTML expert, and will be maintaining the site yourself. The theme is attractive, however almost all of the theme is hard coded with HTML. Examples: styling for bullet points is hard coded in, styling for heading is hard coded eg:

<h5 class="whitetext light"> </h5>
.

So you can’t hand the theme over to a client and give them access to edit the various content areas via a rich text editor without major CSS edits, so that headings, bullets text etc display correctly.

Portfolio node content looks like this:
<h5 class="blacktext extrabold midbottommargin">PROJECT BRIEF</h5>\r\n        \r\n<!-- DESCRIPTION -->\r\n<p class="meta">\r\n    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nec odio. Praesent libero. Sed cursus ante dapibus diam. Sed nisi. Nulla quis sem at nibh elementum imperdiet.Duis sagittis ipsum. Praesent mauris. Fusce nec tellus sed augue semper porta. Mauris massa.\r\n</p>\r\n<div class="row midmargin blackhorizontal">\r\n</div>\r\n\r\n<!-- SPECIFICS -->\r\n<h5 class="blacktext extrabold midbottommargin">PROJECT SPECFICS</h5>\r\n
    \r\n
  •   WEB DESIGN
  • \r\n
  •   WORDPRESS DEVELOPMENT
  • \r\n
  •   USER EXPERIENCE
  • \r\n
\r\n\r\n<!- BLACK HORIZONTAL ->\r\n \r\n \r\n\r\n<!- LINK ->\r\n

\r\n   http://www.somecompany.com\r\n

As the demo theme has probably been shown to your client, they are going to want something that looks similar, so expect to spend many many hours plugging the CMS functionality in so that the client add, edit, delete content.

Another example – change the ‘email text field’ on the project planner webform to a ‘email field’ so that the webform checks that an email has been entered and the form layout breaks.

toldham Purchased

Great theme!

Many thanks!

Just one question, I have uploaded the full install with drupal, but there are no images on the site.

Should the full install include the demo images also?

If so, can you tell me how to get them on my demo site?

Thanks

refaktor

Did you copy over the /sites/default/files folder from the demo install folder? Make sure you did, and if you’re still having issues please post on our fourms – http://refaktorthemes.com/support

rajmataj Purchased

In using the Quebec subtheme, and setting both Montreal and Quebec to use my custom logo, the path remains invalid for the logo. I have tried both the Montreal and Quebec settings under Branding plus the Global settings. No logo seems to show. Any help is appreciated.

Thanks.

refaktor

Can you make a post in our forums and include a link to your page? http://refaktorthemes.com/support

Also check that your temporary directory and files directory are set properly via /admin/config/media/file-system

Default-user
rajmataj Purchased

Is there a way for me to private message you in regards to accessing the website? It has an Apache Authentication on it at the moment.

refaktor

Yes you can send a PM right within the forums or email via http://themeforest.net/user/refaktor#from

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