57 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

TWO MORE ISSUES

1) intermittent ‘white screen of death’. Problem is with one of the plugins. Resolved by deactivating all plugins via FTP then reactivating once WP dashboard has loaded. Fine for a few hours then it happens again.

2) when updating a page, Visual Editor plugin sometimes generates an error message that reads ‘Your page layout was created with previous Visual Composer version. Before converting your layout to the new version, make sure to read this page. Convert to new version’ – cannot edit page without clicking accept, then it screws with the formatting, duplicating elements and adding multiple backstrokes to existing abbreviations in my text. Then it does it again…

Pls advise

themepunch

Hi,

will contact the Visual Composer author.

Please send us a FTP account and we will have a look at that plugin problem.

Cheers from your Team @ ThemePunch

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I am trying to host several webfonts via Word Press instead of having an absolute link in the styles to a seperate server/site. Is this possible with this theme? I have loaded the fontface plugin and am having issues.

themepunch

Hi,

never used these before. Guess you need to change the CSS in a child theme for that.

Cheers from your Team @ ThemePunch

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  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Romania
Bughy84 Purchased

Hi there

I have a issue with the Visual Composer – i have a following message: “Hola! Please activate your copy of Visual Composer to receive automatic updates.” in my post. an when i open “Add element” i have only “Image Carousel” option avaible, all the other elements are missing. Here is a prt scr: http://postimg.org/image/3s9ikxelf/

Can you tell me how i activate it, please?

Thx in advance Bogdan

themepunch

Hi Bogdan,

the activation message can be dismissed but you should create a ticket at http://themepunch.ticksy.com with an admin account included so we can have a look!

Cheers from your Team @ ThemePunch

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is there a way to show the active state that a link is in with this template? For instance, when I am in the About Us section of the site, the about us link in the nav would be yellow, while the rest of the navigation options would be white.

themepunch

Hi,

will put this on the “wish list” for a future update!

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Default-user

It looks like if you add the below style within style.css, it works just fine.

.navbar li.current-menu-item a { color: #00a4e4; }

themepunch

Wonderful! We will put this on our update list! Thanks for the heads-up!

  • Exclusive Author
  • United States
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users

Hi! I’m developing a site for a client using this theme and noticed this error when I was using Google Chrome’s Inspect Element functionality: Failed to load resource: the server responded with a status of 404 (Not Found) <domainname>/wp-content/themes/moose/style/assets/shadow2.png

Can you please let me know where I can get this file? Thanks!

themepunch

Hi,

sorry for the inconveniences, looks like a shadow link in the RevSlider went roque. Could you create a ticket at http://themepunch.ticksy.com to have a closer look at your installation?

Cheers from your Team @ ThemePunch

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I keep getting the following message on the dashboard:

There is a new update for Moose Portfolio. Begin updating plugin | Dismiss this notice

When I try to update it it says it’s installed, but the warning message doesn’t disappear. Any ideas?

themepunch

Hi,

answered to your ticket.

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Default-user

You answered this morning to say you would look at it but the issue has still not been resolved. Clients are waiting to review the site so can you let me know how long until the problem is fixed??

themepunch

Hi,

I see you have answered my question on the ticket system. Thanks for that! We will be on it now.

I do not get the client thing though. The link to the page has no content at all and I just installed the demo data as you required. It will take some time for you to change the content. If you want to show how the theme would look like you can always show our demo here from CodeCanyon.

Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, just installed Moose today and got the message I needed to update Visual Composer. I clicked the link, downloaded it, deactivated the current version and deleted it, and installed the updated version. Now, when I go to various pages within the demo content I imported, I do not see the elements that are actually on the page. I don’t see any rows or modules and also, the VIEW PAGE button is missing.

The page looks like the demo on the front end, but I can’t access the elements in the backend. I’ve used VC many times before so this is really stumping me.

I also have the problem of seeing a message that I need to update Moose Buttons and activate it, which I’ve done, but the message doesn’t go away.

Thanks for any help.

themepunch

Hi,

strange. Could you send me an admin account to http://themepunch.ticksy.com

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  • Has been a member for 1-2 years
themepunch

Hi,

Easiest way to get the CSS attributes to change is to use Chrome Inspector or Firebug/Firefox and right click on the element you want to change, “Inspect Element”, then maybe select a parent/child element in the markup shown (the corresponding element on the page will be highlighted), then copy the CSS to adapt to your needs.

http://screencast.com/t/WfBkUH2XFIF3

Now paste this CSS in the Custom CSS box of the General Tab in our Theme Options.

Cheers from your Team @ ThemePunch

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P. S.: Please consider buying the theme too please (I see no purchase badge unfortunately).

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I have a question about changing the widget colors. On the Home Page 1 demo, the section for “OUR LATEST WORKSworks got most attention” is #F9F9F9 and then the video section is #303538. How can I create that effect? Are there particular items in Visual Composer that I have to choose to be able to get my background colors to change?

I know CSS and tried looking into the code for the Home Page 1 demo and see .dark-wrapper and .black-wrapper classes that control these two elements.

Any help on how I can create different colored backgrounds/styles for my layout? Thanks.

Default-user

Never mind I figured it out

themepunch

thanks a lot for your feedback ! Happy that you found the answer. We will answer on the other comment as soon we are back in the office tomorrow morning.

Thanks a lot,

Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Also, the demo theme has a sticky menu when you scroll. Is that a part of the theme or something else? If part of the theme, how can I activate it? Thanks.

I tried your ticksy system too, but the website is running extremely slow.

themepunch

Hi,

ticksy is a system we rent, we cannot speed things up there when they seem slow to you. It would be more than helpful to use the ticksy system since we need an example link at least to check your issues.

The header is sticky at all times. If it is not there might be one of your plugins creating a JS bug.

Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

This theme is kind of buggy. There are Moose options in the editor that aren’t operating properly. I’ve deactivated all plugins except those needed for the theme and am still having issues. For example, the box to edit Moose Code doesn’t operate properly.

themepunch

Hi,

what is the box to edit Moose Code?

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themepunch

Hi again,

from your ticket in our Ticket System I get that you have problems with the Visual Composer Plugin by WP Bakery (have not heard of that problem before).

I did send you the latest version of the plugin but also think that your server performance and your network (speed/latency/quality saving the data is bound to server performance) might be a problem since you mentioned that our support system seemed slow to you (you are the first to mention this so far, so it indicates local problems).

Please look into this all. Thanks and Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, is there a way for the Moose testimonial to rotate as opposed to all of the testimonials being under the other? Which backend option can I use to add a shortcode?

themepunch

Hi,

no we only have this one motion for the testimonials. Maybe you can find a plugin at http://www.codecanyon.net that would fit your needs better?

Cheers from your Team @ ThemePunch

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Default-user

I notice a similar affect at the top of Services Layout Page 1 of the demo. Is this something that can be done with the theme?

themepunch

Hi,

all that you can see in the preview can be done. You could import the demo content in an empty WP in order to see how it is done:

http://www.themepunch.com/moose_doc/demo-contentslider/

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themepunch

Hi,

I read in your review rating that the Visual Composer is too difficult to use for you and you rate the theme 1 star for it.

Like said before things become clearer when looking at the example data. It might be overwhelming for WP newbies to work with content builders.

You also said that it would be okay without that plugin. So please feel free to not use the plugin. You can easily deactivate it in the plugin section of your WP installation. If you do not know how to do this please contact our support at http://themepunch.ticksy.com

Cheers from your Team @ ThemePunch

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Default-user

I’m not a WP newbie. It’s not too difficult to use and you misread what I said. VC is not working and it’s breaking my pages and erasing content. I know how to code yes without the theme but if I wanted to do that, in this instance, I wouldn’t have bought the theme. I thought the theme would make it easier but it has not. it’s doubled the time it normally takes me to do simple things like create a column or box.

You may have never gotten this issue before but it’s a first time for everything. I’ve already deactivated the theme (I don’t need to deactivate the plugin) and have moved on to a free theme to hand code things properly bc this inoperable VC doesn’t do the theme justice. it’s hurting it.

I want a refund. I’m not importing any demo content. That makes production time longer. That’s why I moved on and am not using that theme anymore.

themepunch

Good luck but don’t forget you are not allowed to use any of the plugins outside the bought theme (if you do not have a separate license). The license is used for the theme Moose only.

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years
mgma Purchased

cannot get the sidebar to show up on the main blog page… it falls beneath the two rows of masonry, instead of to the side of them. Is there something I’m not doing?

themepunch

Hi,

this should work out of the box like in our preview. Could you send me an admin account via your ticket at http://themepunch.ticksy.com to have a look at this?

Thanks & Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
karo2204 Purchased

Hi there, I have the Visual Composer installed and it says it needs to be updates. When I click the link I get redirected to the themeforest page but there I have to pay $30. How can I install the update without paying? Thanks. Karolin

themepunch

Hi,

we will update the theme soon with a newer version. You could contact our support too if you need it sooner.

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there. Just wondering how I would go about using the design of the ‘about’ page as one of the rows on the front page? I’m having trouble figuring out how to put things into columns within the row (as in 3 things next to each other in a line). Could you tell me how to do that? Thanks!

themepunch

Hi,

please add a Row via the Visual Composer, then hover the row icon and choose the column layout you like: https://drive.google.com/file/d/0B09YNdbjHSvvdXRGYTRnQ3k4WTQ/edit?usp=sharing

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Default-user

Thanks, but I think I have an old version of the Visual Composer because mine doesn’t look like that. I went to update the plug-in and it said my license key was invalid – I took it from the Downloads page so I don’t understand how that could be. Any ideas?

themepunch

Hi, actually that has nothing to do with the Visual Composer version. Did you activate the mooseVCaddon plugin? It is a part of that.

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Default-user

Yeah, all of the plug-ins are activated but the Visual Composer doesn’t seem to be working correctly. I can’t put things in a row, and I can’t add an image from the VC – when I click on the plus icon nothing happens. I tried to add an Image Carousel and ending up having to delete the whole page and start over because I could no longer access the VC anymore. I checked and it is indeed an old version, and it still doesn’t make sense that my license key is invalid. Hoping I can get this resolved somehow.

themepunch

Hi,

there is no separate license key for the Visual Composer included. You have the right to use it with the Moose theme though. We update the theme regularly with working Visual Composer versions. This is how integrating of premium plugins is handled on ThemeForest (not a Moose specific thing).

The row worked since version 1.0 of the theme. In some cases old PHP versions caused some trouble with the VC before. Please make sure to check this with your hosting company. Other than that feel free to send us an admin account to http://themepunch.ticksy.com so we could have a closer look!

Cheers from your Team @ ThemePunch

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  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
karo2204 Purchased

What is the technique you use to display webpages etc. in the pictures on the portfolio wall?

themepunch

Hi,

thanks for your comment.

What do you mean by that exactly? The images you see int he portfolio overview are the featured image assigned in the portoflio posts.

On each posts single page, you can assign links to webpages if you like.

Regards, ThemePunch

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

Great theme,

How do i get the social media links in the widget section (footer) to open in a new tab

I cant seem to get it to work

Thanks for the help -

themepunch

Hi,

thanks for your comment matthewbowman!

Edit: functions/theme_widgets.php and in line 473 add a
target="_blank"

Cheers, ThemePunch

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