81 comments found

  • United Kingdom
  • Sold between 10 000 and 50 000 dollars
  • Most Wanted Bounty Winner
  • Interviewed on the Envato Notes blog
  • Referred between 50 and 99 users
  • Bought between 50 and 99 items
  • Envato Studio (Microlancer) Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years

From now on, all support will be from our support site which can be found:

http://ublsupport.ticksy.com/

You will have a faq where 90% of all needs are answered but for those who cant find the answer you can submit a ticket

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
durand_o Purchased

why is it every image I upload to a deault page it gets resize to wayyy too large?

UBLThemes

Hi sir.

If you go to our support centre at http://ublsupport.ticksy.com

Witching the FAQ it shows you how to stop this.

Thanks

UBL

UBLThemes

If you cant find the problem within the faq, please let us know on our support site and we will be glad to assist.

Thanks

UBL

  • Azerbaijan
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hi, I have 2 problems 1. Where can I put information about copy rights. ex. “COPYRIGHT © 2012 ENVATO ” 2. When there are a lot images in portfolio page it becomes very heavy, because it just resizes images with CSS . it is not good and very annoying. How can I fix this in any way that possible?

UBLThemes

Hi when uploading images instead of doing full size, select one of the smaller settings.

This is found just above the “insert into featured image”

Hope this helps

Thanks

UBL

EYYUBOVLAR

But I need it to be at least 1024×768 but it is again needs to be resized and again the browser hangs.

EYYUBOVLAR

But I need it to be at least 1024×768 but it is again needs to be resized and again the browser hangs.

UBLThemes

Hi, when uploading image at the bottom after uploading it has a section called:

Size..

Within this section you can choose Thumbnail, Medium, Large, Full size.

Large is normally 1024 X what ever

Medium is normally 300 x what ever and so on.

Full size is what ever the size of the image is.

This is all you can do with wordpress, it resizes to the size you are wanting to resize it.

If you have 100’s of images, it does not matter if the image is really small, unless you have a decent server there will be a slow load time because its having to download 100s of images.

This happens with website, not just wordpress.

If you use the large view this should take the image down to about 70kb which means if you have a good server the load time should not get effected unless you have literally hundreds of photos

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I’ve a problem…

I can’t use it by WP because the stylesheet is missing. By FTP I try to upload the theme several times without results.

How can I do?

I have to buy a dedicated css sheet?

UBLThemes

Hi Sorry for the late reply, because of the christmas period and new years we have been a bit slow but now we are back on top of everything.

Could you please go to http://ublsupport.ticksy.com and there is a FAQ whichhave your answer for this, if you can not see your answer there is also a support section to help you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Spain
siti1978 Purchased

Hello, I had the theme installed and I need to know the code to see all the photos as a gallery, not opening one at a time. I have it here, http://www.photocallvalladolid.com/portfolio/ and when I clic in one photo I would like to have de possibility to see the others in the gallery with a clic, it’s possible? Thank you in advance

UBLThemes

Hi Sorry for the late reply, because of the christmas period and new years we have been a bit slow but now we are back on top of everything.

Could you please go to http://ublsupport.ticksy.com and there is a FAQ whichhave your answer for this, if you can not see your answer there is also a support section to help you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, can I use video in the background of the homepage?

UBLThemes

Hi, not without a little customisation.

Thanks

UBL

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
smvmedia Purchased

have noticed several people commenting about this, and I’m having the same problem: can’t create submenus. I have assigned the page a PARENT, but it has no effect on the actual menu.

Suggestions?

UBLThemes

Hi, this was due to the way it was being setup, please go to http://ublsupport.ticksy.com and there is a FAQ which helps with this question, if you still cant do it our support staff will get this working perfect for you.

Thanks

UBL

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

could we choice between different overlay pattern for the background images ? Is the pop up option included in the theme as the contact form that appears in popup on “moot underconstruction theme” ? Google Api font ?

Thanks for response

UBLThemes

Sorry for the late reply,

This theme does not use the Google Api.

The overlay can only be changed by changing the image but this may change in the future if enough ask for it.

I am not sure what you mean by popup? Please could you explain a little more.

Thanks

UBL

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

HELLO UBL

I was wondering if I was able to integrate any eccommerce plugin to this theme so images are able to be ‘added to cart’ from the portfolio view?

Hope to hear from you soon. Thank you!

UBLThemes

Hi, sorry for the late reply, we was without internet for over 3 weeks, the local exchange was damaged with the weather and left us with no internet, and we do not live anywhere near a 3g or 4g area.

We are in the middle of integrating all our themes with WooCommerce.

As soon as this is done we will be updating so all our users will have this.

Thanks

UBL

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • India

Hi My name is Kanti Dodia,

I want to purchase Moot Theme, but I don’t know how to install this template in WordPress as it is working condition.

If i purchase as regular license moot template, wud you support me to install it?

Regards KD

UBLThemes

Hi, Installation is easy, just upload the file and activate the theme.

When you say install, are you talking about installing the theme or adding/editing content?

If its just installing we would help always as its only a 2 second job.

If its adding,editing content this will depend how big your site is and how much content you want adding, editing.

We always assist our buyers where ever needed so that they are 100% happy with the theme.

Thanks

UBL

MONKSATWORK

Ok..thanks ,

But After installing the WordPress site is looks like as preview showing, with all module and scripts. or i have to unable/witch on off few tabs?

The look and feels and interface, modules all are automatic installed? Please reply KD

UBLThemes

Could you please go to my profile page and send a link to your website and ill take a look at your content. This way I can give a precise answer.

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! Great theme. I wonder where i can change the name of the dropdown menu ( NAVIGATION MANU ). I can¨t seem to find it.

UBLThemes

Hi, if you open the custom.js files which is located within the js folder.

You will see it commented with NAVIGATION

Hope this helps

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, i want to use Moot theme for one of my customer only one question before to purchase : is it possible to have more than one picture in the “lightbox” that opens when you click on a portfolio item ? hope my question is clear … thanks for answering ! Renaud

UBLThemes

Hi, thank you for contacting us.

If by more than 1 picture within the lightbox you mean:

Arrows to the next portfolio item and then it shows the next one when clicked.

This is possible.

If you mean literally more images within the lightbox then sorry this template is not capable of doing this.

I hope you understand what I mean lol…

Thanks

UBL

Default-user

this is a quick answer !! thnx unfortunatly this not the answer i was waiting for… i’ll try to see with my customer if we could find a way. is it possible to have unlimited categories to filter portfolio items ? (i mean without having web dev skills) or only “web design” “graphic design” “print design” ?

UBLThemes

You are able to choose your own categories and you can have as many as you like.

Default-user

ok thank you very much for your reactivity, this could probably solve my “little problem”… thank you again for this nice theme.

UBLThemes

Thank you and glad I could assist.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, I am interested in your theme but I would like to find out whether it works with Photomoto plugin? I need to purchase a theme within the next couple of days.

Your support site does not show up…

thanks pelikan79

UBLThemes

Hi, I couldn’t tell you if the plugin is compatible with moot as we have never used the plugin

I’m on the support site now and all is working ok, what URL are you visiting ?

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi,

I tried this link you posted under comments: http://ublsupport.ticksy.com/

UBLThemes

That is our old one :)

We moved from there a long while back

Our support site is http://support.derby-web-design-agency.co.uk

Can I ask where you found our old URL?

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Yes, in the comment section. It is on the last page there, posted about 8 months ago.

UBLThemes

I see ill flag them and see if they can be deleted :)

  • Bought between 1 and 9 items
  • France
  • Has been a member for 0-1 years

Hi,

I’ve purchased your theme but unfortunly it’s not working because I can’t installe it. I’ve the wp version of 3.6.1 is it the reason? if it is, will you make the update soon? Thank you for your help.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

is this theme compatible with the latest version of wordpress??

thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

Hi, amazing and modern template. I need to know if it’s possible to add a text to the slideshow… A sort of welcome_title that change when image in background change too.

Tnx a lot, Paolo

UBLThemes

Not at minute but we are in a middle of a major update so that it comes to the latest guidelines of the new Envato rules which which are being included by end of the month so we could look into this for you

Thanks

UBL

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there, I have the feeling that the pattern is a bit wrong. I speak about the effect that should work as filter on the whole page (background). It look weird. I’m the only one that think this?

UBLThemes

Hi, sorry I am not understanding your question

Thanks

UBL

Default-user

Hi there, the problem is that here http://www.shella.it/demo/wordpress/ on a monitor 1366*768 the visualization I have with the background is not soft… I’d like to send a screenshot but here I can’t and through the UBL page neither… any email?

Default-user

Man, I just solved! I had the setting of the zoom on the browser page at 110% and the effect was weird! on 100% is ok!

UBLThemes

Hi, I am glad you solved your issue

Thanks

UBL

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

is this compatible with WP 3.8.1? and is it possible to add woocommerce page for sales? and third, in the portfolio page, when click on 1 item, is it possible (it opens 1 picture only, is it possible to make it many pictures, or make an actual product page?)

Default-user

I guess the support is a goner for this theme, Author no reply to here and no reply to Private Messages either…

UBLThemes

Hi no, we are still supporting this on our support site.

Thanks

UBL

Default-user
gearmex Purchased

My question again as i have purchase this now, please reply… is this compatible with WP 3.8.1? and is it possible to add woocommerce page for sales? and third, in the portfolio page, when click on 1 item, is it possible (it opens 1 picture only, is it possible to make it many pictures, or make an actual product page?)

UBLThemes

Hi, we have not tested woocommerce on it so we can not tell you if its 100% compatible.

This theme should be 3.8.1 compatible because we are not using any functions that have been removed in this version.

Thanks

UBL

Default-user
gearmex Purchased

The theme is missing the style.css stylesheet. cannot install, i see you told to other user to go check FAQ for this but i just did and its not there, how to fix this?

Default-user
gearmex Purchased

does the Moot Wordpress template come with any plugins? or is the folder supposed to be empty?

UBLThemes

Sorry I am not understanding, there should not be a plugins folder?

If you are meaning the wordpress plugins folder, this is so you can add plugins from premium sites like codecanyon or from the wordpress.org site.

Thanks

UBL

Default-user
gearmex Purchased

OK, you should add graphics and slot for Google+ social icon, its the most important social for SEO currently, i see it more important than facebook or twitter, also little disappointed that the social slots cannot be edited but is hard coded inside, most of the current ones does not fit with our business at all, had to hire a coder to recode it…

UBLThemes

Hi, this theme is a couple of years old, we are in the middle of updating it so that its more modern in functionality.

Thanks

UBL

Default-user
gearmex Purchased

Thanks, i love this theme, just custom made for me, can you tell me what you will update on it?

UBLThemes

I am looking at adding a few things, adding shortcodes generator so you dont have to type every shortcode out all the time, changing the options to a visual composer look so that all options can be seen while doing them.

Plus adding a few shortcodes to make it more elements available.

Thanks

UBL

Default-user
gearmex Purchased

thanks, do you have any rough ETA when the update could be ready?

Default-user
gearmex Purchased

you could try to add the Google Rich Snippets in also, i hear those are good for your sites :)

UBLThemes

Hi, sorry As we are doing this for all our themes, the timeframe is not possible

Thanks

UBL

Default-user
gearmex Purchased

any updates on the update? How is the compatibility with 3.9 Wordpress?

Default-user
gearmex Purchased

i see update has arrived, where we can see changelist?

Default-user
gearmex Purchased

no autoupdate in admin like wordpress? how to update to 1.7? i have 1.6, got email notification of new update but cannot find changelist anywhere…

Default-user
gearmex Purchased

Author no replies to PM even…

Default-user
gearmex Purchased

??

UBLThemes

We do not check our emails as that is not our prefered method of contact, its through our support site which is located on the item page support tab at the top of the page, so messaging through the contact page is not the way, we have a dedicated support site which is constantly checked.

To install it is like any other, simply upload your theme to the server, that is it, you will be prompted to install the UBL Framework and then its 100% updated.

Thanks UBL

Default-user
gearmex Purchased

I download updated files but no changelog…can someone tell me What was changed before i do anything…?

UBLThemes

Yes we are doing the changelogs today.

The changes are following:

  • All Shortcodes, Custom Post Types & Widgets Are Now Within A Plugin.
  • mootInstall.php – we have added TGM activation to activate the plugin.

I hope this helps

Thanks

UBL

Default-user
gearmex Purchased

any change to get what files where modified? as i have little customized mine, so i know it don’t break when updating.

Default-user
gearmex Purchased
http://ublsupport.ticksy.com/ no work, cannot open…has the support changed?
Default-user
gearmex Purchased
http://support.derby-web-design-agency.co.uk ok i see is changed in here, sent you a ticket, please respond in timely manner, been waiting for days now information of the new update.
Default-user
gearmex Purchased

very poor support here…no respond in PMs, here cannot get reply, support website ticket sitting also…7 days ago first time i asked…still no proper response

Default-user
gearmex Purchased

Very poor support for UBL themes, i would reconsider buying anything from them, they tell you to contact from THEIR forums but no matter where you send ticket there or here…nobody responds…

UBLThemes

Hi Gearmex, please bare in mind since you posted its been a weekend and a national holiday in England.

Believe it or not I am still entitled to a holiday and to have weekends with my family.

I dont mean to sound rude, but its a little tiring that some people think I should be working 7 days a week 365 days a year, please bare in mind, there is only myself.

Thanks

UBL

Default-user
gearmex Purchased

you had 7 days holidays? and from earlier history when i asked before, can see also it took quite a bit of time to respond…if you sell things you should take care of the customer service…as you did not respond for the tickets in your website, care to respond to here, what files was changed? and full changelog (why not updated in themeforest? it still say V1.6) and you should add changelog in your themefiles…i got email 9 days ago that there is an update available to Moot theme…have been had to chase author down real hard to get simple information.

UBLThemes

7 days? where you get that from. You posted your support on the 3rd which was a Saturday.

So you can take away saturday, sunday, and monday which was a holiday.

We responded to you within 1 working day which is not a bad support time.

If you think that 1 working day is bad customer service then I think you are being a little unfair.

You ask for a full change log which we gave you which is 1 file “mootinstall.php”

When asking about full line by line code change then sorry no one does that because its time consuming and for piracy reasons.

If you are using a child theme which is what a user is meant to do regarding any customisations then every update would go smoothly, its unfortunate that you responded on a weekend and a national holiday I can understand that but telling people you have had to go out of your way and lie about support being longer than 7 days is a little unfair.

We have also responded to your ticket regarding how to upgrade a customised theme which you wrote 22 minutes ago.

Thanks

UBL

Default-user
gearmex Purchased

gearmex Purchased 8 days ago Flag

i see update has arrived, where we can see changelist?

it records the dates here when writing…and you responded to the ticket because i was complaining here just now. There have changelists for which files they changed in many themes here what i have purchased, it benefits for customers who purchase themes after they have customized like i have so to know what need to update without breaking things. now i need to hire outside coder to fix everything…needless to say, this is the last theme i purchase from you. Good Luck for your endeavours.

UBLThemes

5 days ago I replied with:

UBLThemes AUTHOR 5 days ago FLAG

Yes we are doing the changelogs today.

The changes are following:

All Shortcodes, Custom Post Types & Widgets Are Now Within A Plugin.
mootInstall.php – we have added TGM activation to activate the plugin.
I hope this helps

Thanks

UBL

Please look up and you can see it…

As for the 5 days ago comment of yours, was created on a Saturday and as stated before: saturday, sunday and the monday we was off because of national holiday.

So still 1 working day even on here.

Thanks

UBL

Default-user
gearmex Purchased

Should you not update the Themeforest change log?

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