180 comments found

How do you customize the 404 page?

Parallelus

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Is Slider Revolution 4.3.5 SkyWood included?

Parallelus

We don’t have that version yet. I am about to do another update to Moxie (did one a couple weeks ago) and it will include the latest Visual Composer and Slider Revolution. There are specific theme features that need to be updated for VC with this new version so we have to make sure those are working first. It’s probably something we’ll have ready next week because we’ve been doing updates across all of our themes the last couple weeks and they’re all getting pretty close to complete.

When will Moxie be updated again? Visual Composer is much more advanced now and we need this functionality. WooCommerce also has some incompatible theme files.

Parallelus

The version we have included is only a couple weeks old. :)

We have to make updates to the theme specific to the current version of VC because it was breaking sites across the internet. They had some major bugs in the v4.1 release so we have been waiting for the dust to settle before doing updates to our other themes. The general updates to Moxie as well as plugin updates are just about ready across all of our themes. It might be ready for release by next week.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

ruorcr Purchased

Visual Composer is the worst. You can`t update the license and continuously displays errors. I don’t recommend it

Parallelus

We’ll be applying an update to Visual Composer in the next update. We’ve been waiting for their latest releases to stabalize because it was causing problems for everyone. I believe it has reached the point of being stable now and we’ve already written the code for the new version to be integrated into Moxie. They created breaking changes (not backwards compatible with themes) in the new version that require theme developers to make updates, at lease if you’ve done any custom background or CSS styling from the Row options.

These things are all already underway and probably will be in a release next week. There are updates coming to all of our themes in the coming days, some general and some theme specific. We’ve been at it for weeks now and I think we have closed nearly every open issue for the update. I’m going to have to start writing change logs pretty soon because I think an update is imminent for next week.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I am also having problems with the visual composer, the front-end editor. Was working fine and now suddenly I cannot see the text in the text block element. The text color in the CSS file is set to #fff which is the same color ot the textarea background. Basically you must have some sort of CSS conflict I guess, because the ”.js .tmce-active .wp-editor-area” class appears twice in firebug. In both cases you set the text color to #fff, which is definitely not ok. The file name where this class is written is “editor.min.css” version 3.9. And this is just a small problem. The second huge problem is that I cannot save the text at all! When I save and update, the page is just broken and there is no text I inserted whatsoever. Do you think this will be fixed in the update next weak? BTW, my version of the Moxie theme is currently 1.2.2.. The WPBakery Visual Composer version is 4.0.4.. Thank you in advance for your help.

Default-user

Oh, BTW, My Wordpress version is 3.9. Do you think this might be a problem?

Parallelus
We’re putting together an update for the theme that includes the latest release of Visual Composer. It should be ready after the weekend.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Note the theme is NOT yet Wordpress 3.9 compatible. If you upgrade to Wordpress 3.9 the TINY MCE editor stops working. I believe Parallelus are working on this, but no date seems forthcoming. Parallelus can you give us an update PLZ ??

Parallelus
We’re putting together an update for the theme that includes the latest release of Visual Composer. It should be ready after the weekend.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I updated the theme… but I am getting the following error: ” Fatal error: Call to undefined method WPBakeryShortCode_VC_Row::buildStyle() in /public_html/wp-content/themes/parallelus-moxie/templates/vc_templates/vc_row.php on line 32”...

What to do?

Parallelus
You probably did not update the plugins included in the theme. Try disabling Visual Composer and then using the “Dashboard > Updates” area to update the included version before reactivating it.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Default-user

Thanks for your fast response! That worked!

Hi, Which font are you using on the homepage? (side navigation with icons), tabs, etc…

Default-user

Hi, any help would be appreciated.

Parallelus
You can view the source to get information like this. If you’re a customer you can use our Help Center, however you don’t have the “purchased” badge so I did not view this as a support request.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello, Hello,

Nice theme! I have a little issue with the Revolution Slider and understand since the slider was bundled with the theme, I’m to contact you. I’ve included You Tube videos into the slider and have the Auto Play box checked but they do not auto play when the slider loads. Is there is fix for this?

Thanks! Kim

Parallelus

There was an update to Revolution Slider some time back to fix this since the YouTube API had changed. If you are not using the latest version of the theme you will not have the latest version of the plugin.

Check your versions and make sure you do the updates. If the problem continues please open a topic on our Help Center and we can look into it. Thanks!

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

This theme is sold as responsive, but it is not 100% responsive. I’m having problems with the top menu theme. When I access the site by mobile menu overlaps the site logo. Even though the dimensions of the default logo. I requested help to support the theme, they have a forum where we can contact them and then they send a code and tell you to adjust it to their logo. No more explanations or answers. In conclusion, to be responsive: - Do not change the default theme logo unless you have notions in CSS to customize the code yourself. Believe how responsive to sell this topic is being dishonest with customers.

I am interested in purchasing Moxie – but would like to know if the WP Bakery Page Builder and other elements that are bundled with the theme can be updated along with the theme?

Parallelus

The bundled plugins are updated by us and we release theme updates regularly as new plugin versions become available. We also do all the testing and compatibility updates for you in advance of these updates so you never have to worry about a new plugin version not being compatible with the theme.

PamelaS

Thank you. I love the look of Moxie. Will purchase it today.

kal288 Purchased

I had such a blast with Vellum that I’m looking through your other themes. I have a client that Moxie would be perfect for. However, they need 7 top-level menu links – with the demo of Moxie, on desktop, when I minimize my browser and slowly resize the window and make it more narrow, the logo first loses the tagline, then it becomes the mobile menu, which is great. Will the theme automatically switch to the mobile menu as soon as the width of the browser cannot accommodate all the menu links? Or is this all manual through custom CSS?

Thanks so much.

Parallelus

You can fit more menu items by adjusting the padding, reducing font size or a combination of these methods. We’ve helped other customers with this and there are several topics in our Help Center that talk about it already in detail.

The description text on the menu is optional. If you don’t add any it won’t be there.

Default-user
kal288 Purchased

Thanks for your help.

Another question: With the VC bundled into the theme, is it still possible to deactivate some of the VC elements for certain users/roles? I’d like to allow some users to update their own page on the site, but only access text blocks and photos in the front end editor.

Parallelus

If it is something you can do with VC by default, yes it can still be done with the theme. We don’t remove any of the VC functionality.

Hello,

I’ve a problem with the menu when i visit the website with this theme by Ipad and Safari browser. The menu is not responsive. Can you please help me?

Thanks in advance.

Kind regards, Nick

Parallelus
UberMenu does not enter responsive mode for iPad size pages (1024×768) so this is normal. If you need more information please open a topic on our Help Center. Thanks!

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hi. I downloaded this theme and installed it offline on my site, but I don’t see the demo content, which should be included. Could you tell me what I should do to see the demo content?

Default-user

Please see it at www.creativespeechcentre.com/wordpress/

Parallelus

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Dana123 Purchased

Tried uploading but keep getting “The package could not be installed. The theme is missing the style.css stylesheet.”

Theme install failed.

Also created an account at http://para.llel.us/support/ but every time I try to login in I’m directed back to sites WP login.

Please reply ASAP.

Thanks

Default-user
Dana123 Purchased

Also once I’m logged into your support I see no way to actually contact someone, just forums and I don’t have time to sift through forum answers to help fix the missing style.css stylesheet.

Parallelus

In the forum, click the big purple button to create a “New Post” and a support team member will reply.

Default-user
Dana123 Purchased

Done and thanks for the quick reply :)

Hi,

Can you update the FontAwesome plugin to the latest version because 2.2 is no longer supported and the new icons are much better :)

Thanks

Hi there, the menu is not responsive when I see the website on iPad, why? I tried to register on the support page but didn’t receive the activation email.

I need the menu to be 100% responsive, even on iPad… (I think that selling a theme as “Super-ultra-mega responsive :)” when it is not, it’s not fair…)

Anyway, I need assistance. Please answer me back asap. Thank you. Regards,

Default-user

Still waiting a reply. Please answer asap. Thanks

Parallelus

Please use the contact form on our profile page to send the username and email used to register on the Help Center. Do not post it here because we won’t see it. Support is only available on the Help Center. Thanks!

wasalvi Purchased

I installed the theme, both locally and online. in local tells me: “You can try adding the Following to the top of to your. htaccess file in the WordPress root directory: AddType application/x-httpd-php53. Php ” online as soon as I disappear around the active site (back and front end) .. I can do?

Default-user
wasalvi Purchased

Where can I find the license in order to enroll http://para.llel.us/support?

Parallelus

In your ThemeForest account, “Downloads” area. Click the download button and select the option for your license.

Pre-Purchase Question:

In your theme…On the home page to the right where it says … “Infinite Style Possibilities and Simple, Clean and Versatile”

Do these titles and/or the text underneath each header allow for hyperlinks? – No hyperlink in your live preview and I’ll need that.

http://successblossoms.com/wp-content/uploads/2014/07/Screen-shot-2014-07-31-at-9.51.21-AM.png

Also, which plugin if any are you using for your Contact Form?

Parallelus

Yes, those are text boxes that allow HTML like links. We don’t use any plugins on our demo’s except for the occasional caching or optimization tool. Everything you see the theme doing on the demo is either built in functionality or included with the install files. The contact form is our own custom form. It can be customized and allows you to specify your own fields, validation and more.

Default-user

Sounds good. Had a meeting with clients and your theme just Won the top spot. We’ll be purchasing it soon. Thanks from the team at http://SuccessBlossoms.com

I have written in the support-forum, but no answer.

1. How do I update the footer? All I can see is a bunch of numbers and letters in the static content where the footer reads from. 2. Where do I find the short codes for icons? 3. Do you have Skype? Would be alot easier for simple questions like this.

Kind regards

Parallelus

Your question was answered here: http://para.llel.us/support/groups/moxie/forum/topic/beginner-questions/

3. Support is only available through the Help Center.

by
by
by
by
by
by