An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Templatation

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Templatation:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to setup slider just like Demo.

To setup slider just like demo , please follow these points.

1) Make sure you have imported demo data xml and theme settings json file as detailed here :

http://templatation.com/wiki/doku.php/wordpress-themes:mportfolio_theme_setup#quick_installation_guide_for_advanced_users

Note: If you have done above step fine , Just create a page with page template ‘Home’ and slider will appear just like demo site.

2) Please go to admin -> Slides and create some slides, put them in a category, say ‘Featured’ is the category you put them in.

Slide is just a post type, you will see editor to put html/visual just like you see with the post.

3) Once you have created slides , please go to wp-admin -> Theme options -> Homepage -> Homepage Setup -> Homepage Cover Area and enter shortcode there like: />
where featured is the category of the slides you want to showcase.

4) Create a new page and select ‘Home’ as its page template from right side panel.

Note: To setup slider just like demo you would need some css knowledge , or you can just use demo data supplied with theme and customize the slides text and image to fit your needs.

Feel free to ask if you have questions.

PS : Better slider and slider management is coming in next version.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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