This author will respond to buyers' questions and provides limited support through their own support system.
The scope of the support we’re providing is to help everyone get through the installation and configuration process of the theme. You can expect a response within 24 – 48 hours Monday to Friday 9am – 5pm GMT.
Our themes are compatible with the latest versions of WordPress and WooCommerce. Please make sure you’re up to date and you run the latest version of the theme before submitting a ticket. We won’t be able to provide support for outdated versions.
We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!
- Responding to questions or problems regarding the theme’s features;
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions;
SUPPORT DOES NOT INCLUDE:
- Theme Customization;
- Requests that require or involve Custom Coding;
- Support for 3rd party plug-ins;
- Support for Outdated Themes;