65 comments found

  • United States
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items

Great template, terrible support team, it is a waste of time to contact their support, they are rude, and they don’t even know how to answer your questions, I found out that the template uses too many libraries that are not being used and I have been able to cut down the assets to a tenth of what it needs to be, in the process I have asked 3 questions from the support team and they have never been helpful, I am using Grunt to build the assets with LESS and combine all JS. So when I pointed out the unnecessary libraries and wanted to verify that they made a mistake in including them I got the following response after waiting for days:

jquery-ui is for animation. modernizr is for some classes for css3/html5. you can delete modernizr.

If you’re not familiar js/html, My advice is use wordpress next time, so you don’t have to think non of these.

ColumbusSoft

For anyone using this template, you can probably remove a big portion of these js libraries: bootstrap jquery-ui touchSwipe imagesLoaded SmoothScroll Masonry is not being used unless one of these libraries uses it that I don’t know, and jQuery-ui seems to only be for its small animation portion, but even that seems to be incorrect… also CSS is a mess and you really need to go over it and clean it up.

wahabali

Hi ColumbusSoft,

We are sorry that you had bad experience with our support team. I will check your ticket and will do the necessary thing for sure.

Kind regards

ColumbusSoft

Thank you for the prompt reply.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

How can I use new tweeter options? I don’t know how to get this values: $access_token = ‘XXXXXXX’; $access_token_secret = ‘XXXXXXX’; $consumer_key = ‘XXXXXXX’; $consumer_secret = ‘XXXXXXX’; $twitter_user_name = ‘XXXXXXX’;

wahabali

Hi alfonsogomez,

You need to create your own twitter api from twitter developers tools website then you will have these keys.

Kind regards,

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

no reply to our ticket. i tried to change domiant color per the instructions but do not see how to change. please advise step by step, I tried per instructions but dont see it in page settings in edit post/portfolio in dominant color tab

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
lenoras Purchased

Does the mini contact form on this parallax home page work? It’s not working for me.

Default-user
lenoras Purchased

I really want to get this website launched and want that mini contact form to work. I don’t see any php files linked to it and there isn’t anything in the instructions. Please reply.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
lenoras Purchased

No reply to my tickets, no reply here, where is your support?

wahabali

Hi Lenoras,

Sorry for late response. Our ticket system had small bug that needed to be fixed. Your questions have been answered now.

Cheers

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