79 comments found

Great template, terrible support team, it is a waste of time to contact their support, they are rude, and they don’t even know how to answer your questions, I found out that the template uses too many libraries that are not being used and I have been able to cut down the assets to a tenth of what it needs to be, in the process I have asked 3 questions from the support team and they have never been helpful, I am using Grunt to build the assets with LESS and combine all JS. So when I pointed out the unnecessary libraries and wanted to verify that they made a mistake in including them I got the following response after waiting for days:

jquery-ui is for animation. modernizr is for some classes for css3/html5. you can delete modernizr.

If you’re not familiar js/html, My advice is use wordpress next time, so you don’t have to think non of these.

ColumbusSoft

For anyone using this template, you can probably remove a big portion of these js libraries: bootstrap jquery-ui touchSwipe imagesLoaded SmoothScroll Masonry is not being used unless one of these libraries uses it that I don’t know, and jQuery-ui seems to only be for its small animation portion, but even that seems to be incorrect… also CSS is a mess and you really need to go over it and clean it up.

BrighThemes

Hi ColumbusSoft,

We are sorry that you had bad experience with our support team. I will check your ticket and will do the necessary thing for sure.

Kind regards

ColumbusSoft

Thank you for the prompt reply.

How can I use new tweeter options? I don’t know how to get this values: $access_token = ‘XXXXXXX’; $access_token_secret = ‘XXXXXXX’; $consumer_key = ‘XXXXXXX’; $consumer_secret = ‘XXXXXXX’; $twitter_user_name = ‘XXXXXXX’;

BrighThemes

Hi alfonsogomez,

You need to create your own twitter api from twitter developers tools website then you will have these keys.

Kind regards,

no reply to our ticket. i tried to change domiant color per the instructions but do not see how to change. please advise step by step, I tried per instructions but dont see it in page settings in edit post/portfolio in dominant color tab

BrighThemes

Hi there,

We haven’t seen any ticket about this in support forums. Our support team always willing to answer all questions for sure ;)

Cheers

lenoras Purchased

Does the mini contact form on this parallax home page work? It’s not working for me.

Default-user
lenoras Purchased

I really want to get this website launched and want that mini contact form to work. I don’t see any php files linked to it and there isn’t anything in the instructions. Please reply.

BrighThemes

Our support team have answered from support forums. Cheers

lenoras Purchased

No reply to my tickets, no reply here, where is your support?

BrighThemes

Hi Lenoras,

Sorry for late response. Our ticket system had small bug that needed to be fixed. Your questions have been answered now.

Cheers

The clients testimonials fail on homepage. Why? How resolve it?

BrighThemes

Hi,

Can you please tell how it fails?

Cheers

Assalam Wahab, I purchased your template, Your Template looks awesome. I have some doubts, Can you help me on that.

I would like to use default blue theme, and I have removed sub menus and changed email and phone number on header on Home page(Index). But I am supposed to change all the details in every page. I need all these things to be done in one place, how can I do that.

BrighThemes

Hi,

Please open a ticket for this:

wahabali.ticksy.com

Kind Regards

HI I have purchased theme but not able to download from my account.

Kindly help me. Its urgent

Thanks

BrighThemes

Hi,

Please contact to envato support, it may be a temporary issue. It’s not about us.

Kind Regards

Is available a boxed version? thanks

BrighThemes

Hi! thanks for showing your interest. we have not any plan yet mukam boxed version.

Hi, i can’t check it out how to create a menu similar to the Features menu (http://bliccathemes.com/mukam/homepage4.html). Also could not find any information about that on the documentation. Thanks

BrighThemes

Hi! Please open a ticket in our support forums wahabali.ticksy.com so we can help you for this issues. thanks

lenoras Purchased

Can you please tell me what files were changed with the last update? I am using the version before and want to update it. I’ve made some changes to the css files and can’t just overwrite the files to update them. thank you.

BrighThemes

Hi,

In the latest version of Mukam we have updated the Layer Slider and changed the javascript and css files. You can find more information about updates in our documentation folder layer slider documentation updgrading to version 5 section. If you’re not having any issue with layer slider you don’t need to update to latest version.

Cheers

Hi there,

Just a quick question :)

How can I creat new sidbars? there is only 1 sidebar – and 4 footer sidebars.

I just need to create a couple of extra sidebars for different pages.

Many thanks

BrighThemes

Hi,

You can just duplicate and change the content of the sidebar of the page that you want to have different sidebar.

You need to change the “accordion-toggle collapsed” to “accordion-toggle” in the accordion which is opened.

Kind regards

whisper

Thanks for getting back to me :)

“You can just duplicate and change the content of the sidebar of the page that you want to have different sidebar.”

I do not understand this sorry, how do i duplicate a sidebar? I use widgetised sidebar option in VC to insert a sidebar and have only 1 sidebar to choose from to insert.. I need sidebar as I make common changes among many pages.

Could you also let me know what file to edit for ‘accordion-toggle’ please?

MAny thanks

BrighThemes

Hi whisper, If you use the widgetised sidebar element it will bring the widget from the blog section which you have and cannot make changes. Instead doing that you can use the wordpress widgets which already are in the V?sual Composer element list.

Kind regards

Hello wahabali,

I was wondering if it is possible to add a login/register to the facebook, twitter, skype area or anywhere else on the page.

Thanks! -J

BrighThemes

Hi,

You need a developer for this, HTML template does not contain log-in etc.

Kind Regards

I can’t get the Contact form to match the contact forms in the demo pages.

I have Contact Form 7 installed.

BrighThemes

Hi,

Please open a ticket in our support forums wahabali.ticksy.com

how i disable responsive mobile view ?

BrighThemes

Hi,

We dont have disable responsive option but you can make it:

http://getbootstrap.com/getting-started/#disable-responsive

Kind Regards

The load time is killing me. I just spent a significant amount of time building out the site (using corporate theme as base) – and I love it.

But, now I’m about done – I step back and take a look (and test with optimization measuring tools) and it takes a LONG time to load.

Any fixes or suggestions?

BrighThemes

Hi,

You can make all your JS file in 1 JS file. Delete your unused scripts. Optimise your images. Disable smoothscroll.

Kind Regards

Default-user

Thanks – so I used Windows command line (copy *.js to master.js) – trying to call the new master.js (and removing the original .js requests) and it didn’t work – obviously not loading?

BrighThemes

Hi,

You should not delete main.js, just use only plugins for master.js

Some JS like smoothscroll, don’t add to master.js

Please use wahabali.ticksy.com to fix your issue.

Kind Regards

Hi there, Just wondering if you could tell me how to embed vimeo video into a page with autoplay and size please. :)

BrighThemes

Hi,

Example vimeo embed code:

<iframe src=”//player.vimeo.com/video/96928267” width=”500” height=”281” frameborder=”0” webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

change width to 100% or write your css

iframe { max-width: 100%; }

Kind Regards

whisper

Thank you so much :)

BrighThemes

your welcome :)

Hi, tried the support form buut purchase code is not accepted, long delay? My question was about getting the loaded background (in theme options) visible. It is currently not, @ www.test.manoirdespins.ca thx :)

BrighThemes

Hi! Thanks for buying our theme. Please contact Envato support staff for your purchase code issue.

I did and they told me to contact you great service! I have managed once to submit a ticket but 3 days later still no answer, I think your ticket system is defective, I’m losing precious time thx :)

BrighThemes

Hi,

Our support team have been answered the tickets.

Cheers

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