Support for MultiGrid - Creative Portfolio, Multimedia Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I change width of modal window?


Following style can change modal window width of your site

.item-single { width: 800px; }
.tt-modal-box .item-single .fixed-right { left: 60%; } 

Use it just on Custom CSS field of theme options panel

Theme options saved but settings not applied. What is going on?

Please set your permission to 777 for your theme folder.

wp-content/themes/multigrid/css <- set this folder 777 permission.

I just tried to upload. But I had problem as error message:

Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.


Please just extract the main archive and use MultiGrid.zip for uploading

How does post excerpt show on blog view? I’ve tried using the Excerpt field when I’m creating the Post but it doesn’t do anything?

Blog page trying to get following sequences when you create your posts.

1. Excerpt
2. Read more split
3. Whole content

But if you set content split option on your blog page, it doesn’t regard previous 3 options and split content by word count.

Standard archive and search result pages get as

1. Excerpt
2. Read more split
3. Split by 20 word count

If you don’t like this or you want to customize it, you should make changes in post-content.php file.

Is it possible that this post filter menu is always on to top?


Please add this style into Custom CSS field

.page-id-3188 #header {
  position: fixed;
  top: 0;
  z-index: 500;
  width: 100%;
}
.page-id-3188 .wrapper { margin-top: 137px }

3188 is your page ID.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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