160 comments found

Hi, I have the support tab enabled but it does not show up in the bottom right of the website. Is there another spot for this settings besides the check box to enable the feature at Theme Options > General Settings? Thanks!

gljivec

Hi,

ok, great to know. If you have any further inquiries please write via support tab in theme’s description. Thank you.

Best regards

Default-user

Hi, do we got to https://premiumcoding.zendesk.com for support? Just want to make sure I sent in a request to the correct place. Thx

gljivec

Hi,

I can see the ticket so you have sent the request properly. Thank you.

Best regards

animami Purchased

Hi, It disappeared the “add to cart” button for variable items. If I upload a new variable product on the shop, it is displayed as “on sale” and the button is still missing, even if you choose a particular item and insert you size and colour. It is not possible to purchase on the shop. No clue on the matter…

gljivec

Hi,

for support please write through the support tab in theme’s description. Thank you.

Best regards

Hello, this is a pre-sales question. Is your theme compatible with WPML?

Thank you.

gljivec

Hi,

it’s not 100% ready for WMPL which means you would have to do some work on your own, but it’s compatible to a point where you can translate most parts of the Theme.

Best regards

Hello, I have issue with the responsiveness of the menu. I thought after I updated the theme to the latest version would fix the issue but it is still the same. When in mobile mode, the menu is not working. It is not dropping down when you hovered on the menu. Please help.

gljivec

Hi,

for support please write through support tab in theme’s description. Thank you.

Best regards

Hello, my featured image for a post also shows up in the post as well. How can I change that? Thank you.

gljivec

Hi,

for support please write through the support tab in theme’s description. Thank you.

Best regards

Hi, It seems that Opus no longer available. How can I buy Opus theme?

gljivec

Hi,

it is just temporarily unavailable since we are doing some changes. It will be back within a day or two so stay tuned :). Thank you.

Best regards

Default-user

Thank you for information. I’ll be waiting :)

gljivec

Hi,

just letting you know that Opus is once again available :). Thanks.

Best regards

Great theme! Can I hide top bar content?

gljivec

Hi,

for support please open ticket via support tab.

Best regards

Hi there

Pre-Sales. Do I have the possibility somewhere to activate Sales-Tax options. In Germany it is necessary due to German Law.

Thx Andre

gljivec

Hi,

yes, woocommerce has the option of tax included. You can read more about how taxes are set in woocommerce here:

http://docs.woothemes.com/document/setting-up-taxes-in-woocommerce/

Best regards

Images in post are not responsive. Why?

gljivec

Hi,

for support please opent icket via support tab.

Best regards.

Hi, Does this theme have a maintenance mode page included?

gljivec

Hi,

no but there is a lot of plugins for maintenance mode.

Best regards.

Menu on Mobile is not working. http://catbirdseatbistro.com.au/ I’m already using the latest version

gljivec

Hi,

for support please write through the support tab in theme’s description.

Best regards

URGENT

Hi,

I don’t know whether your guys are still on their Christmas holidays but I’m waiting for 3 requests to be answered. Requests #56628 #56797 #56826 these have been going on for 3 weeks now.

Thanks

Rod

gljivec

Hi,

our support answered two of those, I will appoint the third one also. I apologize for the delay.

Best regards

rodsouthwell

Still waiting. It’s taking days for them to reply and they never answer the questions properly. The support has been pretty bad.

Queries I’m still waiting for-

1. URGENT – Can’t make any more than 8 products appear in the shop. I’ve set it up to show 50 products on one page in the Theme Options – ‘Number of Products per page in Shop’ but nothing happens. This is the most important thing that needs resolving urgently.

2. Images on pages e.g. about page are not responsive. They gave me some custom CSS code for this but this made the Logo in the sticky header too big.

3.The Google map pin doesn’t go to the middle of the map on mobiles. Which means the address is off screen. They have said this is a problem with Google but I’ve never had this problem before on any other theme.

Hello,

I have a few pre-sale questions about the features in this theme

1) Do individual product pages have the ability to show the image carousel on the left side of the main image? 2) Am I able to adjust the width of drop down menus in the navigation bar? 3) What customization options do I have on the checkout page?

Thank you for your time, Shirley

gljivec

Hi,

1. only with some custom changes to the Theme.

2. yes

3. this is a standard woocommerce checkout page. What customization would you like to make?

Best regards

Default-user

Hello!

Thanks for getting back to me. For the checkout page, I mostly just wanted a two column rather than a single column setup. Would this be doable?

Thank you for answering my other questions, Shirley

gljivec

Hi,

with some css changes this is possible, I can guide you to where in css you need to change it.

Best regards

hanzray Purchased

Is it possible to show the featured image instead of the slider in the blog page?

I created a post with gallery post type and added a featured image and i was hoping that it will show the featured images, post title, excerpt, and read more. but instead of the featured image it shows a slider..

am i missing something?

gljivec

Hi,

if you have a gallery type post, then it will display the slideshow on the blog page (the images will be picked from an actual gallery that you have in the post – it’s how it works). So without an actually wordpress gallery in the post it will not work.

Best regards

Hi, I have a problem using pagebuilder (blog post full width module): something is wrong. Look at this page:

http://www.oggicucinamirco.it/test/

clicking the different categories , the first line is fixed , changing only the underlying .

gljivec

Hi,

first disable all plugins and check it. If problem is still there open ticket via support tab.

Best regards.

I’m still waiting for a repy on Request #57270 “Product image on Product pages disappears when screen is reduced to any size smaller than a laptop screen”

Your support states that all questions will have a reply within 36 hrs. It’s been 3 days now?

gljivec

Hi,

just made this priority to our support, I will have a talk with them why it’s taking so long. I apologize for the delay.

Best regards

Hi, is there a documentation about the changes you made since the last update?

Default-user

Thanks for the quick response!

Sorry but your theme is not compatible with WOO 2.3x. There are too many depreciated woo functions used in your theme. What is your ETA for your next release? :( :(

gljivec

Hi,

for support please write through support tab in theme’s description and describe what issues you are having. Thank you.

Best regards

Hi, I am trying to access the support forum to download demo content on behalf of my client. When I enter the purchase code it says it is not valid.

gljivec

Hi,

you can also download the demo content from our website where we have online documentation:

http://premiumcoding.com/munditia-woocommerce-wordpress-theme-documentation/

Best regards

Default-user

I have looked here and it simply says “Import Demo content (found on our support portal)” which I cannot gain access to.

gljivec

Hi,

if you scroll down a bit you will see this button:

http://snapnote.io/0DSAXt

here you can download it.

Best regards

Daire07 Purchased

i have problems with the shopping cart it doesn’t show up but I get the following error message

Fatal error: Call to undefined method WooCommerce::show_messages() in /home/content/p3nexnas06_data01/92/2049892/html/wp-content/themes/munditia/woocommerce/cart/cart.php on line 13

also the downloadable products are not delivered?

gljivec

Hi,

you need to update Theme.

Best regards.

Default-user
Daire07 Purchased

when was there an update for it? I’ve only installed it a few weeks ago and there hasn’t been any notification about an update of the theme?

gljivec

Hi,

on the 21st of February we made an update for latest woocommerce.

Best regards

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