An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, gljivec, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from gljivec:
Our support team works weekdays between 8am and 6pm. All support tickets will be answered within 72 hours, execpt on weekends. So if you post your question on Friday after 1pm, you can expect the ticket to be answered on Monday.
You can also buy Premium Support package. With this premium support you will get:
- support for all our themes
- advanced technical support
- premium account with high priority status
- installing theme and demo content
- maximum response time 24 hours
- small css customizations via theme options panel will be free of charge (payable fee will be applied at regular support)
- one year subscription
Thank you for understanding.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.