An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Something goes wrong?
Bugs have been fixed in the last updates. Be sure to have the latest version of the theme and a recent version of Wordpress (the theme has been developped on Wordpress 3.3.1).
I can’t get the piecemaker slider to work, so as the jplayer, and a lot of things are going wrong in my installation.
Be sure to don’t install the whole file downloaded on themeforest. The theme file is “musicpro.zip” at the root of the main file.
I can’t upload my mp3 through the jPlayer panel.
Bugs with safari and firefox have been reported and fixed since feb. 28. Also, check the upload size limit on your server. You can find this value in the jPlayer panel at the bottom of the page (it should be 8MB minimum).
I can’t see the post format tabs when I create a new post.
I can’t see the image that I uploaded in the gallery/ I can’t get the jplayer to work.
Be sure that your “uploads” folder (wp-content/uploads) and its subfolders have the permission 777 on your FTP client.
Can you help me to customize my theme?
I do my best to help a maximum of users with eventual bugs or little tips. However, this theme has a theme options feature that allow you to change a lot of changes though and I don’t have the time to make advanced cutomization for free, sorry.
I have orders on the way, I started a new theme and I have a bunch of emails to reply each day in my mail box.
Thx for your understanding
The jPlayer doesn’t work on firefox
In order to make the jPlayer working on firefox, you have to upload an ogg version for each song.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.