An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by yashma
They will respond to buyers' questions via their own support system.Go to item support
Additional information from yashma:
If you have an issue with one of ours products, please visit https://yashmahelp.zendesk.com and provide the following info:
1.The theme name
2. Purchase key
3.Theme version (HTML or WP)
5.WP access data (at least WordPress Admin Panel login and password).
Support request sent during weekends or our holidays will be processed on Monday or the next business day.
Requests without full info, won’t be supported.
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Author has had an Item Featured
- Bought between 100 and 499 items
- Elite Author
- Exclusive Author
- Has been a member for 4-5 years
- Microlancer Beta Tester
- Sold between 100 000 and 250 000 dollars
|Created||8 February 13|
|Last Update||22 March 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.2.2|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files|
|Tags||adaptive, bold, bootstrap, business, clean, corporate, creative, dark, icons, light, modern, portfolio, red, responsive|