An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, Chimpstudio, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from Chimpstudio:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
@Supporting your items is not a requirement of the Envato Marketplaces, But Still If you need support, all support will be conducted through our support system (http://chimpgroup.com/support ). we usually respond to support Ticket within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.